We did not mean to find fault but in reality there were so many shortcomings that we felt while staying at this hotel, 1) the receptionist was less communicative, we came to check-in at 14:15, the room was ready but the receptionist did not immediately give the room key, we were left waiting for almost half an hour, because we brought baby, I ask, is it still long, huh? Then the receptionist answered "the room was ready" and just gave us the key, we entered the room at the Asr prayer. Until the fitting room opens the door which is seen first is the bathroom which is not clean, especially on the floor and walls. There is no heater, even though for us it is important to sterilize eating utensils and baby drinks, I called the reception for rent was not available, in the room only provided 2 bottles of mineral water, because there is no heater, tea / coffee was not available. TV is analog, only a few local and national TV channels are available, and the picture conditions are very unclear. Uchida AC brand which has remote error often, the temperature cannot be raised / lowered and cannot even be turned off, it has been reported to the hotel, replaced by a new remote, it was normal but some time later the new remote also has an error, as a result because the cold can not be turned off forced must open the door and window of the room. Shower is hot and cold, but the hot water also likes an error alias the water is not hot at all, not even warm, even though we have to bathe the baby, we have to report many times (more than 3 times), each time the hot water report continues alias does not work anymore aka going back to cold again even though the lever is left in the same position. Between the receptionist / hotel clerk asking for different information, we had a telephone to ask if you want breakfast for the next day should be ordered in advance and the receptionist who answered "yes, must order first mom", then I answered "okay mas , I'll call you later, I won't look at the menu first ". Already answered "good mom", thought I meant I could order, when I was ready to order, I called again but who answered a different voice from the previous receptionist, just when I said I wanted to order food for breakfast, the receptionist replied that this week there was no breakfast because the kitchen employees are on vacation, which makes us rather annoyed, in the morning, just when we were going out, we saw the hotel clerk bring food and drinks to the room next to us, is that not breakfast? In the picture that we see on the website at the rooftop there are benches for relaxing, when we check into the rooftop, the rooftop is empty (no park bench like in the picture) tends to be neglected. After a rather long minus, plus the hotel is located near the city center with a fairly quiet environment. This hotel might be recommended for backpackers / travelers but it's not recommended for families. thanks.