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Oakwood Hotel & Residence Surabaya

Name: Oakwood Hotel & Residence Surabaya
Address: Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116, Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Jawa Timur, 60116, Indonesia
Rating: 8.8

Hotels

8.7

/10

Very Good

1,581 reviews

What Guests Say About Their Stay

Room Space (36)

Bedroom (30)

Staff Friendliness (27)

Surroundings (26)

Fansi

9.7

/ 10

We had a pleasure stay because the room exceeded our expectations. The complete modern facilities, cleanliness, vibes, security, staffs are doing their best job. We felt like home during our stay, we have all we need, I can cook and eat whatever I wanted, the bed is large and comfy, each lighting are adjustable, even the bathroom’s air conditioner can be set without interrupting main AC, the hot water always runs smoothly and we have Superindo just a walk away to buy our needs easily. The security guards even helped me crossing the busy road. I would definitely book an executive room again someday.

Aminah P. L.

8.5

/ 10

we really had excellent experience here. Spacious room with comfortable bed and sofa. Great services and very warm welcome. Would love to stay here again if I ever come back to Surabaya.

Nadhif I. W.

10.0

/ 10

Extraordinary cheap room with spacious living area. Great for family or team

In the Area

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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Oakwood Hotel & Residence Surabaya is located in area / city Mulyorejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Oakwood Hotel & Residence Surabaya

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Jalan Raya Kertajaya Indah No.79, Manyar Sabrangan, Mulyorejo, Mulyorejo, Surabaya, Jawa Timur, Indonesia, 60116

Lobby Oakwood Hotel & Residence Surabaya

Discover More About Oakwood Hotel & Residence Surabaya

Location

Oakwood Hotel & Residence Surabaya is located in area / city Mulyorejo.

About Oakwood Hotel & Residence Surabaya

Whether you are planning an event or other special occasions, Oakwood Hotel & Residence Surabaya is a great choice for you with a large and well-equipped function room to suit your requirements.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Oakwood Hotel & Residence Surabaya.

From business event to corporate gathering, Oakwood Hotel & Residence Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Oakwood Hotel & Residence Surabaya, a wonderful accommodation for your family holiday.

This hotel is an ideal choice for you, novice to professional golfers.

If you plan to have a long-term stay, staying at Oakwood Hotel & Residence Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Oakwood Hotel & Residence Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Oakwood Hotel & Residence Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Oakwood Hotel & Residence Surabaya.

All facilities in Oakwood Hotel & Residence Surabaya

Common Space

Lobby

CleanAccommodation

Bedroom

In-room Bathroom

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
WiFi in public area

Transportation

Airport transfer
Area shuttle
Car rental
Valet parking

Things to Do

Fitness center
Indoor pool

Hotel Services

24-hour Receptionist
Luggage storage

Nearby Facilities

ATM/Banking
Supermarket

Food and Drinks

Poolside bar

General

Family room

Business Facilities

Meeting facilities

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

Accommodation Policy & General Information in Oakwood Hotel & Residence Surabaya

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Extra Breakfast

Accommodation charges IDR 151,250/guest for extra breakfast.

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - Before 12:00
Available rooms at Oakwood Hotel & Residence Surabaya	144
Number of floors in Oakwood Hotel & Residence Surabaya	18
Another facilities in Oakwood Hotel & Residence Surabaya	Coffee shop, 24-hour room service, Room service, WiFi in public area, Airport transfer

Frequently asked question in Oakwood Hotel & Residence Surabaya

What are available facilities at Oakwood Hotel & Residence Surabaya?

There are top facilites at Oakwood Hotel & Residence Surabaya such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Oakwood Hotel & Residence Surabaya?

The standard check-in time at Oakwood Hotel & Residence Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in Oakwood Hotel & Residence Surabaya

Overall Ratings & Reviews Oakwood Hotel & Residence Surabaya

Traveloka (1,581)

8.7

Very Good

From 1,581 reviews

Provided by travelers on

Cleanliness

9.1

Room Comfort

9.0

Meal

8.5

Location

8.9

Service and Facilites

8.9

People often mention about Oakwood Hotel & Residence Surabaya

All

Staff Friendliness (22)

Room Space (20)

Bedroom (19)

Surroundings (18)

Ambiance (18)

Bathroom (14)

Hotel Area (14)

Accessibility (12)

Wifi (12)

Family Friendly (11)

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Traveler Reviews Oakwood Hotel & Residence Surabaya

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Customer reviews

H***y

Leisure

10.0

/10

Reviewed 5 day(s) ago

Overall good, prime location not far from the city center.

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R***d

8.5

/10

Reviewed 2 week(s) ago

Friendly hotel staff very helpful in check in and check out process

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Accommodation's Reply

15 Apr 2025

Dear Valued Guest, Thank you for sharing your valuable experience with us at Oakwood Hotel & Residence Surabaya. We are very pleased to hear that the friendliness of our team can give a positive impression, especially during your check-in and check-out process. Your comments are a motivation for us to continue to provide the best service. We look forward to your next visit with an equally warm welcome. Warm regards, Joko Mulyono. Executive Assistant Manager

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G***t

10.0

/10

Reviewed 2 week(s) ago

Spacious room with affordable price. Really cool so we can gather with family.

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Accommodation's Reply

09 Apr 2025

Dear Valued Guest, Thank you for taking the time to share your positive review. We are very pleased to know that you are satisfied with the comfort of the spacious room and the affordable price. It is very pleasant for us to be the right choice of accommodation for family gatherings. We look forward to welcoming you and your family back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono. Executive Assistant Manager

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M***d

Staycation

9.4

/10

Reviewed 4 week(s) ago

Nice hotel with a good view. Friendly staff.

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Accommodation's Reply

09 Apr 2025

Dear Valued Guest, Thank you for your kind words. We’re truly pleased to know that you enjoyed the view, the overall ambiance of our hotel, and the friendliness of our team. Your appreciation means a great deal to us, and it motivates us to continue delivering memorable experiences for all our guests. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya in the near future. Warm regards, Joko Mulyono Executive Assistant Manager

M***d

Staycation

9.4

/10

Reviewed 4 week(s) ago

Nice hotel with a good view. Friendly staff.

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Accommodation's Reply

09 Apr 2025

M***d

Staycation

9.4

/10

Reviewed 4 week(s) ago

Check-in process is easy and the room is clean and big.

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Accommodation's Reply

09 Apr 2025

Dear Valued Guest, Thank you for sharing your positive experience with us. We’re delighted to know that you found the check-in process smooth and the room clean and spacious. It’s always a pleasure to hear that our guests felt comfortable and well taken care of during their stay. We hope to have the pleasure of welcoming you back to Oakwood Hotel & Residence Surabaya soon. Warm regards, Joko Mulyono Executive Assistant Manager

F***a

Staycation

9.4

/10

Reviewed 6 week(s) ago

It's always a pleasure to stay here, the rooms always make you want to stay again. All the staff are also very friendly.

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Accommodation's Reply

09 Apr 2025

Dear Valued Guest, Thank you for your warm review. It is a pleasure to know that every visit you make always leaves a pleasant impression, and our rooms are able to provide comfort that makes you want to come back. We also greatly appreciate your appreciation for the hospitality of our team. We look forward to welcoming you back to Oakwood Hotel & Residence Surabaya for an equally memorable stay experience. Warm regards, Joko Mulyono. Executive Assistant Manager

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C***a

Business

9.7

/10

Reviewed 8 week(s) ago

I ordered superior free upgrade to studio room, very comfortable for family next time if we go to east Surabaya we choose to stay at oakwood again. Worth the price, great job..

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Lukas S. O.

Transit

8.5

/10

Reviewed 8 week(s) ago

Staff was friendly, room was clean, food was good.

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D***a

Staycation

5.0

/10

Reviewed 10 week(s) ago

arrived at the hotel at 23.00 in a very tiring condition with a toddler, greeted curtly at the concierge service just because we didn't know where the hotel lobby was, just escorted, let alone expecting to be brought luggage when checking in at 23.00 had to wait more than 30 minutes to be able to access the room because there was only 1 receptionist and was busy with guests, there was no welcome drink or simple meal while waiting, a warm welcome like in the reviews I didn't get here, fortunately my toddler is independent enough to find his own activities arrived in the room at almost 00.00 intending to just clean ourselves, we found a room with a leaking shower, we were told to wait for repairs, looking for a cup of coffee accompanied by cockroaches, hoping that the service was finished so we could enjoy the bathroom but the shower was still leaking so we were moved to a new room at 01.00 we were only able to access the proper room, even then the name of the occupant was still the name of the previous occupant so I felt like I was sharing someone else's room and with such conditions my toddler was forced to go to bed at 02.00, It really fits the tagline of an unforgettable luxury experience, a luxurious bedroom but not with the others so, this experience is unforgettable and I don't want to repeat it for a room that is around $150/night I would rather choose a 3 star hotel for a week than a night here

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4 people find it helpful

Accommodation's Reply

21 Feb 2025

Dear Sir/Madam, Thank you for choosing to stay with us and taking the time to share your experience. We greatly appreciate any feedback given, as this is valuable evaluation material for us to continue to improve the quality of service and facilities. We apologize for the inconvenience you experienced during your stay. We will follow up on the feedback that has been submitted seriously with all related teams, so that similar incidents do not happen again in the future. Guest satisfaction and comfort are our top priorities, and we are committed to making improvements to provide a better experience. We hope to be given the opportunity to welcome you and your family back again at another time and provide a more memorable experience. Warm regards, Joko Mulyono. Executive Assistant Manager

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H***y

9.4

/10

Reviewed 12 week(s) ago

Very nice hotel for family holiday

1 people find it helpful

Accommodation's Reply

14 Feb 2025

Dear H***y, It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We hope to welcome you back again soon! Warm personal regards, Joko Mulyono Executive Assistant Manager

P***a

Staycation

10.0

/10

Reviewed 15 week(s) ago

The hotel is clean, comfortable, and the breakfast is also delicious. The hotel is close to Galaxy Mall Surabaya, Koni Field, ITS Campus, Unair, and a simple Padang restaurant. The view of the hotel is also very good. Recommended for those who want to stay in East Surabaya.

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1 people find it helpful

Accommodation's Reply

22 Jan 2025

Dear P*a, Warmest greetings from Oakwood Hotel & Residence Surabaya. It is our pleasure to know that you had a very good experience during your stay here. We are very grateful for your positive comments about the quality of our food at Spice Restaurant, especially your breakfast experience which met your expectations. Guest satisfaction is our top priority. Oakwood Hotel & Residence Surabaya is looking forward to welcoming you back. Best regards, Joko Mulyono. Executive Assistant Manager

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J***y

Leisure

10.0

/10

Reviewed 15 week(s) ago

The Hotel facilities, the staffs and the location are all superb. I had a wonderful time there

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Accommodation's Reply

10 Jan 2025

Dear J***y, Greetings from Oakwood Hotel & Residence Surabaya Thank you for taking the time to share your experience with us. Your feedback is truly valued! I am most delighted to learn that you had a wonderful experience at Oakwood Hotel & Residence Surabaya and had a chance to enjoy the facilities and services we offered. Thank you for your continued support on our brand and together with the entire team, we are all looking forward on to offering you another Oakwood experience in the not too distant future. With my best regards, Joko Mulyono Executive Assistant Manager

Julia I. A.

Staycation

9.4

/10

Reviewed 16 week(s) ago

very nice in oakwood. complete facilities, friendly staff. there is a free old and new event for hotel guests. mantappp

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Accommodation's Reply

10 Jan 2025

Dear Mrs. Julia IA, Thank you for being a loyal guest. We are very happy that you have enjoyed our services and facilities, and it is a great appreciation for our staff to be able to provide services according to your expectations. We hope to serve you again in the future. Yours sincerely, Joko Mulyono. Executive Assistant Manager

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Theresia R. W.

Staycation

10.0

/10

Reviewed 16 week(s) ago

Comfortable stay experience. Complete hotel facilities are clean and everything works well.

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Accommodation's Reply

10 Jan 2025

Dear Mrs. Theresia RW, Warm greetings from Oakwood Hotel & Residence Surabaya. Thank you for your very positive review of the facilities and services we provide during your stay at our hotel. The best service and guest satisfaction are our main goals. Hopefully in the future we can serve you again. Best regards, Joko Mulyono. Executive Assistant Manager

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Jacky S.

Leisure

10.0

/10

Reviewed 16 week(s) ago

Staying at oakwood is a smart choice. For a staycation with family. Complete facilities, clean and spacious. We have stayed at oakwood twice. And will return if visiting Surabaya.

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Accommodation's Reply

10 Jan 2025

Dear Mr. Jacky S., Warm greetings from Oakwood Hotel & Residence Surabaya. Thank you for your very positive review of our facilities and services. The best service and guest satisfaction are our main goals. Hopefully in the future we can serve you and your family again. Best regards, Joko Mulyono. Executive Assistant Manager.

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J***e

Leisure

10.0

/10

Reviewed 16 week(s) ago

All staff friendly and Good Facility

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Accommodation's Reply

10 Jan 2025

Dear J***e, Thank you for the feedback and it was a pleasure to be of service to you during your stay. Your five star rating will assist us to grow stronger and faster in service and product. With my best regards, Joko Mulyono Executive Assistant Manager

Syeba

Leisure

9.7

/10

Reviewed 17 week(s) ago

Always stay at Oakwood Hotel whenever visiting Surabaya. Clean and spacious room!

1 people find it helpful

Accommodation's Reply

10 Jan 2025

Dear Mr. Syeba, Greetings from Oakwood Hotel & Residence Surabaya. Allow me to thank you for your support to our Hotel and for placing your trust in the hospitality we provide here at Oakwood Hotel & Residence Surabaya. We are very excited and look forward to your return. With my best regards, Joko Mulyono Executive Assistant Manager

W***k

Business

10.0

/10

Reviewed 18 week(s) ago

nice hotel...the room is spacious...clean and very comfortable...

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Accommodation's Reply

10 Jan 2025

Dear W*ke, Warmest Greetings from Oakwood Hotel & Residence Surabaya. We are very happy that you have enjoyed the services and facilities we provide during your stay at our hotel. We look forward to welcoming you back in the future. Best regards, Joko Mulyono. Executive Assistant Manager

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M***a

8.5

/10

Reviewed 19 week(s) ago

Next we will stay here again. Thx oakwood hotel Surabaya 🙏

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Accommodation's Reply

13 Dec 2024

Dear Mrs. M*a, Warm greetings from Oakwood Hotel & Residence Surabaya. We are very happy that you have enjoyed our services and facilities. We certainly look forward to welcoming you back in the future. Best regards, Joko Mulyono. Executive Assistant Manager

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Bedroom 4 Oakwood Hotel & Residence Surabaya

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