Pakons Prime Hotel

The entire hotel smelled like smoke. We slept the first night with pillows and a duvet that was not washed thoroughly— even though we specifically asked for it. Our entire room despite being non-smoking smelled like smoke — including the window covers. They “charged” 15k for a “free aqua bottle” — you can drink the water but can't take the bottle with you (even though that's how you buy it off the supermarkets). This means they refill the same factory mass produced bottle with more water for every guest. Disgusting in every sense of the word

The room is comfortable, it's just that when we checked in the water heater wasn't on and the TV wasn't clear, 90% of it was streaky. (It has been reported to the FO, the Eng just restarted the channel and it's still the same) extra late co until 1 am 🫰 thank you. Room old but clean, comfortable.

I asked for a birthday compliment from the receptionist for too many reasons. The information from the FO was that I had to ask the F&B department, I tried calling the F&B and they would give it if there was a request from the FO. When I made sure to the FO again, the information was that there was a wedding event so the F&B could not issue a compliment. At least a slice of cake, but this was not given. Even though I had written in the special request to add a birthday compliment. Very disappointing & the receptionist was not friendly explaining the hotel facilities, no eye contact & no smile as if forced.

When I entered the room, it smelled a bit, but overall it was ok.

Satisfied. We stayed 1 night, friendly staff, clean room fit for the two of us, clean bathroom, there is spa massage, cafe bar on the rooftop, pleasant atmosphere, strategic location.

There were lots of cockroaches running around in the room, the sheets were dirty and had lots of brown stains.

3 Nights (13-16 Sept) with a price of 1 million without breakfast, it was satisfying to stay in a superior room 703 (highway view):) Thanks Pakons Prime n Traveloka ehehe. - The check-in and fo receptionists were unfriendly guys. - There was no security who could help you cross the street in front of the hotel. - The TV channels were not interesting for a 4-star hotel. - The shower bracket was only 1 so the shower kept falling. + The check-out receptionists, security, and housekeeping were friendly. + Room cleaning was fast. + The bathroom was clean. + It wasn't noisy and the hotel smelled good. + Complete room facilities and all could be used. + The swimming pool was clean. + Lift access using a card. + Near minimarkets, the town square, and culinary tours.

The hotel staff is very friendly, the service is excellent, and the hotel facilities meet expectations.

The bed room was clean and comfort, slightly noise from motorcycle in the street. The food in restaurant was good taste, but relatively high prices. The swimming pool seemed no water treatment, dirty. Limited parking especially during weekend. The bathroom needed to be upgraded, especially the toilet seating cover (Room 502) Overall was good enough.

The male cashier staff on duty on the night of 18-9-2024 was not there. After ringing for more than ½ hour, the room boy did not answer, none of the numbers listed on the phone answered. Until we had to go down, there was no one at the reception. Please give more direction to the staff. The hotel is big and has that name.

the room is very dirty, just came into the room I swear it is very dirty, there are even cockroaches in the bathroom. I stayed for 2 days, when I got home in the evening, I wanted to ask to clean it but I was sleepy. The next day I have a meeting at the Novotel, hoping to be cleaned when I get home. but what??? no samsek!!! dirt on the floor is still there, lots of hair. Only the mattress is tidied and the trash is thrown away, the rest are not touched!!! even though this is the 2nd time staying here, the first time yesterday was still okay. now, sorry, no more..! please the manager fix it, 1 more, the phone service is very difficult to contact, many times the phone is not picked up. 😌

Not bad, but please fix the toilet. The flush is not very comfortable. You have to touch it first. Then you can

It was a pleasure to stay here, the service was friendly and the food was varied.

Thank God, everything is very good, from the service, breakfast food and the atmosphere of the hotel lobby.

Actually, this hotel is good, because in front of it there is a minimarket, if you want to eat there is a fast food restaurant next to it, or have a snack there is a Dunkin' in the lobby and there is even an ATM in the hotel so it's not a hassle. And there is a small playground, so if the children are bored they can play. Only the service and rooms are not very good. The first day, as soon as I entered I was greeted by lots of cockroaches. In the bathroom and on the bed, and even walking on the bedroom floor. The room was dirty, because there was so much dust and so many dead cockroaches they didn't clean it. And the sheets were dirty. At night, because I had a baby with me, it was very noisy. The sound from the lounge could be heard in the room and even in the elevator. I contacted the lobby even 4 times, there was no change. Finally I went downstairs angry. Just responded and there are changes. The next day, I wanted to go out, so I told the receptionist again to clean and spray the room. Because it's not just cockroaches, there are lots of mosquitoes. I asked for the bed sheets to be changed, the towels to be changed, and I reminded them that in the evening if there was another event in the lounge, please keep the sound down. He said, okay, I'll pass it on. And you know what? When I arrived at the room, the towels had not been changed, the floor was still dirty, the bed sheets had not been changed, there were still lots of cockroaches. And as night fell, this lounge became even more noisy. Nothing changes. Because I'm lazy and tired. That's all right. We deal with it. Even though my child slept for 2 nights, he didn't sleep soundly. The next day I checked out, for the receptionist who was pregnant, with all humility. This is for you! Surely you remember which one I am. From the first day I arrived I complained, even on the last day I checked out, I gave suggestions. What did you answer? "Oh, sorry mother, it's only mothers who complain, there are lots of children with them too." Please try looking at the reviews on Google again. Please make it an evaluation. There are a lot of people who complain, not just me. Its really annoying! If you ask me, is this hotel good and worth it? Not at all. Even if there wasn't a wedding at this hotel, I wouldn't check in here. I just don't want to make it complicated.

So far, good and satisfying. Only the sink is clogged.

Comfortable room, nice restaurant, friendly reception, strategic location, free parking, easy access

The tomyam is amazingly delicious, you can enter at 11 am

Good, friendly service. Even buying food close by is very affordable.

It's quite comfortable to stay here even if it's just one night, the service at check-in and checkout is also fast. The place is very strategic, if you are hungry at night there are lots of food choices around the hotel. Thank you Pakons Hotel 😊🙏🏻.