Pan Pacific Jakarta

Good : 1. Really like the cleanliness: bed sheets, blankets, pillows, towels, bathroom, bedroom: clean & pure white. The amenities are also clean & complete 2. All staff are friendly, Mr. Gathan who assisted me to the mall tq, the staff in the parking lot who were quick to help me to the car & to the door (panfic & royal) tq 4. The room & lobby love it 5. The bathroom is nice & clean, with shower gel, shampoo, conditioner, handgel & body lotion, the scent is really nice & luxurious ... love it 6. Really like the location near the mall & on Sundays can walk to CFD and close to HI Average: 1. The BF menu is very lacking in variety ... with that price ... the good thing is because there is a menu in the catalog that can be requested & can be taken away to the room (I like this one because I can take away to the room, bring drinks etc, but my drink was left in the room's refrigerator lol). Staying here for 3 days, the menu is still the same wkwkwkkk ... Suggestion: the buffet menu may not be as much as it is now, but the catalog menu should have different stock variations for 7 days, so that customers don't get bored Too bad: 1. A hotel as good & expensive as this, it's a shame that the wastewater in the bathroom is not good ... the water drainage hole is really bad ... with an inappropriate slope ... so that for 3 days every time we took a shower (while taking a shower & after taking a shower) we HAD to scoop it with our feet so that the water would come out quickly ... otherwise the water would overflow into the sink area ... it's a shame that a hotel as good & expensive as this has a bad building design .... I wanted to ask to move rooms but I was too lazy to move because all the items were already opened in the room 2. Ordered on traveloka and took a room with late co benefit 2 hours later (already paid for this) eh the hotel said it depends on availability... hey I was furious... I had already chosen that package on Traveloka & had paid for it, but it was the hotel that was confused, but in the end we were able to get that benefit... even though we actually checked in at 12.30 (we actually chose the one at 14.00 just to prepare for prayer etc). Input for Traveloka: please if you have a program, communicate all things with the hotel very well

Love our short stay at Pan Pacific. Everything was well-catered and as expected. Staffs were very attentive and helpful, especially during breakfast at Keyaki (shout out to Mas Rudi!). Will definitely come back for a longer stay.

the restaurant is too small for a 5 star hotel

The staff was very friendly and reflects the services quality of a 5-star hotel. The downside was, some part of the room was dusty. As if no one regularly deep cleans the room. And the pillow was too flat, not my preference. Other than that, I enjoyed my stay.

clean, spacious room, very clean bathroom, very nice view from the top of the room, delicious food.

All the staff are very friendly and the hotel is very clean.

Very strategic location, very good hotel service and comfortable rooms

Everything was fabulous, except that the pool was often in service that it wasn’t available for much use. My child was a bit disappointed that they couldn’t use the pool as often as they would like to. On our last night, we ordered in room service. We were promised that it would be delivered in 30-35 mins, our order didn’t arrive until in about an hour or so and we were told that it was due to the amount of order that the kitchen was handling at the moment, which was interesting as we were told before that the hotel’s occupancy was only about 30%. Our order finally came with the chicken being under cooked. But, other than that everything else was beautiful and impeccably clean. We’re planning to come stay again, hopefully next time we’ll be able to use the pool more 😊

The staff are very helpful and friendly. Service excellence is the perfect words for this hotel. Breakfast menu especially the main dishes maybe need more variety. The room is perfectly clean and comfortable.

Staff service is good and fast, breakfast is not very varied for a 5 star class, rooms are not very spacious

Good view, hood place and good ambience

The hotel is highly recommended... it's just that because it's newly built, the parking lot is lacking, and there's no valet parking either...

Everything is of the finest calibre. they certainly live up to the five stars that they have nothing is too much trouble but any of the staff here I feel loved welcomed, looked after and cared about

Superb, very nice to stay here

Great place, so luxurious with amazing views. We stayed at 89th floor, the highest hotel room we've ever stayed at so far. Everything in the room is fabulous, really clean, lots of space, the bathroom is amazing with huge bath, the room has a balcony access too. The views, specially at night is superb overlooking Jakarta. The staff are amazing, so welcoming and helpful, we were booked for deluxe room king but they've upgraded us to an executive room king, we're so pleased. We've arrived at night and a bit hungry so we went to the Eden bar/restaurant at 90th floor and had amazing Japanese food, bartender Ari(not sure it's the correct pronunciation)served us superb cocktails. They also serve amazing breakfast 😍. We would love to stay here again.

Thank you for the great hospitality Pan Pacific!

the view from my room was awesome! Ambiance/Facilities: good! Food: the taste so good! Staff Assistance: Helpfull and friendly Location: really close to center of Jakarta.

The staff are all friendly... the bathroom and bedroom are clean and comfortable... if I may give a suggestion... the swimming pool should be made into a hot water pool considering that the pool is indoor... and operate until 10 pm... when I went swimming at 9 am, the water felt very cold... but overall... everything was fun and comfortable... next time I will staycation here again... good luck... 🫰🏻

Overall, I'm satisfied with the very good and polite service🥰🥰🥰 I'll come again next time.

The hotel is very nice. I will come here again next time.