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Sheraton Surabaya Hotel and Towers
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Sheraton Surabaya Hotel and Towers
Hotels
8.8
/10
Very Good
3,483 reviews
What Guests Say About Their Stay
Staff Friendliness (52)
Room Space (52)
Bedroom (50)
Surroundings (47)
Sandra
10.0
/ 10
Good service, fast and friendly check in, good food and friendly restaurant staffs, the room is clean and spacious. Bed is comfortable.
Tasya S. A.
9.7
/ 10
Hospitality is great, the location itself is very strategic which is inside Tunjungan Plaza mall, very convenient!
Hidayati Ashari
8.5
/ 10
Great hospitality. Great room.
Yulius A.
10.0
/ 10
Fabulous!! Friendly staff, great rooms.
Irianto G.
10.0
/ 10
Excellent hotel, room is clean, full of amenities, location is very strategic.
In the Area
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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Sheraton Surabaya Hotel and Towers
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What's around Sheraton Surabaya Hotel and Towers
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Jalan Embong Malang 25-31, Tegalsari, Surabaya, Jawa Timur, Indonesia, 60261
Discover More About Sheraton Surabaya Hotel and Towers
Location
Sheraton Surabaya Hotel and Towers is a hotel in a good neighborhood, which is located at Tegalsari.
About Sheraton Surabaya Hotel and Towers
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Sheraton Surabaya Hotel and Towers exclusively for you.
Sheraton Surabaya Hotel and Towers is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Sheraton Surabaya Hotel and Towers.
All facilities in Sheraton Surabaya Hotel and Towers
Others
Things to Do
- Outdoor pool
- Garden
- Shops
- Shops
- Beach umbrella
- Barbecue
- Spa
- Sauna
- Steam room
- Pool sun loungers
Hotel Services
- Tours
- Laundry service
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Banquet
- Ballroom
- Swimming pool
- Smoking area
- Terrace
- Parking
Business Facilities
- Conference center
- Business center
- Meeting facilities
- Conference room
- Conference rooms
- Computer station
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
Family-friendly Facilities
- Toys
- Children games
- Children pool
Food and Drinks
- Bar
- Breakfast
- Snack bar
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Tennis court
Transportation
- Limo or town car service
- Valet parking (surcharge)
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Nearby Facilities
- ATM/Banking
Accommodation Policy & General Information in Sheraton Surabaya Hotel and Towers
Important Note
- Fee for buffet breakfast: approximately IDR 340000 per person
- Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 4)
- Valet parking fee: IDR 50000 per stay
- Rollaway bed fee: IDR 786500.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Minimum Spring Break check-in age is 19 years old
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 19
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sheraton Surabaya Hotel and Towers | 348 |
Number of floors in Sheraton Surabaya Hotel and Towers | 28 |
Another facilities in Sheraton Surabaya Hotel and Towers | Outdoor pool, Garden, Shops, Shops, Beach umbrella |
Frequently asked question in Sheraton Surabaya Hotel and Towers
What are available facilities at Sheraton Surabaya Hotel and Towers?
There are top facilites at Sheraton Surabaya Hotel and Towers such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sheraton Surabaya Hotel and Towers?
The standard check-in time at Sheraton Surabaya Hotel and Towers is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sheraton Surabaya Hotel and Towers provide breakfast?
Yes, Sheraton Surabaya Hotel and Towers provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sheraton Surabaya Hotel and Towers
Traveloka (3,483)
8.8
Very Good
From 3,483 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
9.0
Meal
8.9
Location
9.2
Service and Facilites
9.0
People often mention about Sheraton Surabaya Hotel and Towers
All
Staff Friendliness (31)
Room Space (31)
Ambiance (29)
Bathroom (29)
Bedroom (28)
Hotel Area (28)
Distance to City Center (27)
Surroundings (27)
Accessibility (25)
Taste (25)
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Traveler Reviews Sheraton Surabaya Hotel and Towers
Number of reviews per page
20
40
Customer reviews
I***e
Transit
10.0
/10
Reviewed 2 week(s) ago
The staff is absolutely super duper friendly... the place is clean, there was just a small problem in the bathroom but it was immediately cleaned by the staff. The pool is very kid friendly so you can really relax by the pool. The food has a lot of variations and is all delicious. My child even said he wants to stay at the Sheraton again, Mom... thank you all.
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T***u
Staycation
8.5
/10
Reviewed 3 week(s) ago
Every time I go to Surabaya, I always try to stay at the Sheraton because everything is here.
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D***n
9.7
/10
Reviewed 3 week(s) ago
The apartment is not very clean, the interior design is old.
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F***y
Staycation
10.0
/10
Reviewed 3 week(s) ago
The hotel staff are all friendly "the best", everything is done quickly. Definitely come back here, but please read the additional notes for guest reservations ☺️
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H***y
8.5
/10
Reviewed 4 week(s) ago
Good service and very satisfying, clean, fragrant rooms, friendly and polite staff
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G***h
8.4
/10
Reviewed 4 week(s) ago
I'm a bit disappointed that there are no more Jacuzzi facilities here. Even though the price keeps going up.
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1 people find it helpful
A***a
Business
8.2
/10
Reviewed 4 week(s) ago
Hopefully the parking service can be much better.
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1 people find it helpful
NP
Njoo P. L.
Staycation
10.0
/10
Reviewed 8 week(s) ago
The hotel atmosphere is very comfortable and close to the mall
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A***i
Business
10.0
/10
Reviewed 8 week(s) ago
Friendly Front Office, Nice Room Nice Gym Nice Kawi Lounge and Nice swimming pool. Very recomended
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P***i
Leisure
10.0
/10
Reviewed 9 week(s) ago
comfortable place, staff and workers are very kind and helpful, delicious food, excellent service.
I really like staying there, the location is strategic and it's close to everywhere
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P***i
Business
10.0
/10
Reviewed 9 week(s) ago
comfortable place, staff and workers are very kind and helpful, delicious food, excellent service.
I really like staying there, the location is strategic and it's close to everywhere
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1 people find it helpful
G***t
9.7
/10
Reviewed 9 week(s) ago
like it because it is close to TP & strategic
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IL
Ira L. D.
Staycation
9.7
/10
Reviewed 9 week(s) ago
All the best sheraton hotel 😁❤️👍
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YW
Yudi W.
8.5
/10
Reviewed 10 week(s) ago
maintain friendliness and cleanliness
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s***h
Leisure
9.1
/10
Reviewed 11 week(s) ago
Strategic location, friendly service, friendly receptionist, many places to eat, only check in time is 3 and check out time is exactly 12 no late check out even though at that time there was still unfinished business. For other things it's good
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1 people find it helpful
A***s
10.0
/10
Reviewed 11 week(s) ago
The staff is very friendly and comfortable room
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B***i
Staycation
9.1
/10
Reviewed 13 week(s) ago
The staff is friendly, the rooms are big and clean, the breakfast has lots of variety and is quite tasty, the location is strategic, close to the city.
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N***i
Staycation
10.0
/10
Reviewed 13 week(s) ago
The staff is very friendly, the room is clean and comfortable and the breakfast is complete and delicious. Recommended to go there again next time.
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2 people find it helpful
P***i
Business
10.0
/10
Reviewed 14 week(s) ago
comfortable, calm atmosphere, friendly service, delicious food, no regrets and the price is also right.
access everywhere is close, no hassle looking for a place to hang out
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1 people find it helpful
EC
Evy C.
Staycation
10.0
/10
Reviewed 15 week(s) ago
If it's here, there's no need to ask again. It's very comfortable. I've been here many times.
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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