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The Alana Hotel Malang
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The Alana Hotel Malang
Hotels
8.9
/10
Very Good
573 reviews
What Guests Say About Their Stay
Bedroom (78)
Staff Friendliness (77)
Ambiance (75)
Hotel Area (74)
Laras
10.0
/ 10
Really like sleeping at the Alana Hotel Malang. All the staff are friendly. Breakfast is also delicious. The service is very good. The room is cute and nice. Really like it. Next time I will definitely go back there 🥰.
In the Area
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Jl Ahmad Yani 12 Blimbing Malang , Blimbing, Malang, Jawa Timur, Indonesia, 65125
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Alana Hotel Malang
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Jl Ahmad Yani 12 Blimbing Malang , Blimbing, Malang, Jawa Timur, Indonesia, 65125
Discover More About The Alana Hotel Malang
Location
The Alana Hotel Malang is a hotel in a good neighborhood, which is located at Blimbing.
About The Alana Hotel Malang
From business event to corporate gathering, The Alana Hotel Malang provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at The Alana Hotel Malang, a wonderful accommodation for your family holiday.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Alana Hotel Malang exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
The Alana Hotel Malang is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at The Alana Hotel Malang.
All facilities in The Alana Hotel Malang
Bar, Cafe and Lounge
Functional Hall
Lobby
Exterior
Others
Public Facilities
- Parking
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
Things to Do
- Fitness center
- Outdoor pool
- Spa
Hotel Services
- 24-hour Receptionist
- Laundry service
- Luggage storage
Transportation
- Airport transfer
- Valet parking
Family-friendly Facilities
- Children pool
Business Facilities
- Meeting facilities
Accommodation Policy & General Information in The Alana Hotel Malang
Important Note
The Bromo Tengger Semeru National Park area is closed for public on June 21-24, 2024. Please ensure that you have arranged your travel plans accordingly.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Minimum Age Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
Extra Breakfast
Accommodation charges IDR 125,000/guest for extra breakfast.
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General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at The Alana Hotel Malang | 152 |
Number of floors in The Alana Hotel Malang | 11 |
Another facilities in The Alana Hotel Malang | Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area |
Frequently asked question in The Alana Hotel Malang
What are available facilities at The Alana Hotel Malang?
There are top facilites at The Alana Hotel Malang such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alana Hotel Malang?
The standard check-in time at The Alana Hotel Malang is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in The Alana Hotel Malang
Traveloka (573)
8.9
Very Good
From 573 reviews
Provided by travelers on
Cleanliness
9.1
Room Comfort
8.9
Meal
8.6
Location
9.0
Service and Facilites
8.8
People often mention about The Alana Hotel Malang
All
Bedroom (68)
Staff Friendliness (67)
Ambiance (65)
Distance to City Center (58)
Hotel Area (57)
Accessibility (56)
Bathroom (51)
Room Space (50)
Taste (46)
Variety (44)
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Traveler Reviews The Alana Hotel Malang
Number of reviews per page
20
40
Customer reviews
LH
Lina H.
Leisure
10.0
/10
Reviewed 2 day(s) ago
Friendly staff. Good and varied food.
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Id
Indah d. a.
Medical
8.0
/10
Reviewed 1 week(s) ago
This is my second visit to Alana because I really need your location which is close to Persada Hospital. 1. Pay attention to your breakfast food. The potatoes in the somay are stale, the rawon is very salty. The only things that can be enjoyed are juice and wedang. That many employees, none of them know about stale food.
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KH
Koko H.
9.7
/10
Reviewed 1 week(s) ago
Very good for a hotel class close to everywhere.
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JS
Jaya S.
9.7
/10
Reviewed 2 week(s) ago
Everything is good, great service and clean room
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K***n
Business
10.0
/10
Reviewed 2 week(s) ago
Good food, good price, good stay. Very recommended 👍
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Accommodation's Reply
17 Mar 2025
Dear valued guest,
Thank you so much for your fantastic review. We’re thrilled to hear that you enjoyed the food, found our prices reasonable, and had a great stay with us. Your recommendation means a lot to us!
We look forward to welcoming you back to The Alana Hotel Malang for another wonderful experience. Thank you for choosing us.
Warm regards,
The Alana Hotel Malang
U***n
Leisure
9.6
/10
Reviewed 3 week(s) ago
For the staff service when booking, because we didn't order anything special, we weren't given the room we ordered in the booking, so we were a bit disappointed, so I suggest you choose the booking according to your order and don't change it when you want to check in, thank you.
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Accommodation's Reply
17 Mar 2025
Dear Valued Guest, Thank you for your review and constructive feedback. We apologize for any inconvenience you experienced with the staff service during the booking process. We understand how important it is for every request and room reservation to meet guest expectations. We have certainly reviewed our procedures to ensure that all requests submitted during booking can be fulfilled without any changes upon check-in. However, what happened was that the reservation from the Guest did not have any special notes. For that, we also suggest that after making a reservation, you can contact us directly so that we can fulfill any special notes or other requests. Your review means a lot to us in improving the quality of our services. We hope to provide a better experience on your next visit. Thank you for choosing The Alana Hotel Malang. Warm regards, The Alana Hotel Malang
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c***a
8.5
/10
Reviewed 3 week(s) ago
all is nice from clean room, google nest facility, strategic location, food is quite good, friendly staff, but the unpleasant thing is only parking the car spoils the mood, because it has to be valet parked behind the building, I don't know where like the photo above, so be prepared if the car is scratched and scratched & going back and forth when taking things makes it a hassle because waiting for the security guard to take it first, it's better to take pictures of all the conditions of your vehicle's body before staying so you have proof if something goes wrong..
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Accommodation's Reply
17 Mar 2025
Dear Valued Guest, Thank you for your detailed review. We are very happy to hear that you enjoyed your stay at The Alana Hotel Malang, especially with the clean room, Google Nest facility, strategic location, and friendly service from our staff. We apologize for any inconvenience you experienced regarding the car parking. We understand that the valet process that must be done behind the building can be inconvenient for you, especially if you have to go back and forth to pick up your belongings. Your feedback is very valuable, and we are certainly considering ways to improve our parking system to make it more efficient and convenient for our guests. Thank you for your suggestions and reviews. We look forward to welcoming you back on your next visit with an even better experience. Best regards, The Alana Hotel Malang
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C***A
Staycation
8.7
/10
Reviewed 4 week(s) ago
Clean rooms, hotel standards and parking can be valley. There is a swimming pool. The lack of small restaurant and food.
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Accommodation's Reply
17 Mar 2025
Dear Valued Guest, Thank you for your review. We are pleased to hear that you found our room clean and up to hotel standards, and enjoyed our valet parking and swimming pool facilities. We also appreciate your feedback regarding the size of the restaurant and the variety of food available. We will certainly take these suggestions into consideration to improve the dining experience for our guests in the future. We look forward to welcoming you back to The Alana Hotel Malang and providing an even better experience. Best regards, The Alana Hotel Malang
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DG
Desak G. A. K.
9.7
/10
Reviewed 5 week(s) ago
second time staying here
like the room
yesterday I had to move rooms because of the information that the floor would be closed (there was a blocked drainage in the room on that floor)
for the bathroom, the glass divider was too short, so the water came out everywhere and the floor was wet
the floor is also a bit slippery if it gets soapy, you have to be careful
for breakfast, maybe the food variants can be added and the taste of the food improved
the coffee at breakfast also doesn't taste like coffee
overall ok and will definitely come back later 🙏
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Accommodation's Reply
17 Mar 2025
Dear Ms. Desak G. A. Ke, Thank you very much for your constructive and positive review. We are glad to hear that this is your second visit to The Alana Hotel Malang and that you liked the room we provided. Thank you for being our loyal guest. We apologize for the inconvenience you experienced regarding the room change and drainage issues. We have certainly followed up on this to ensure the comfort of our guests. We also appreciate your feedback regarding the glass divider in the bathroom which is too short and the potential slippery floor. This is an important thing for us to note for the safety of our guests. Regarding breakfast, we will consider adding more variety to the menu and improving the taste of the food, including coffee, to be more satisfying for all our guests. We appreciate your valuable review and look forward to welcoming you back with a better experience on your next visit. Warm regards, The Alana Hotel Malang
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Danang E. L.
10.0
/10
Reviewed 5 week(s) ago
This is the umpteenth time I have slept at Alana, the service is really good, the menu for sahur is also delicious, always a success
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1 people find it helpful
Accommodation's Reply
17 Mar 2025
Dear Mr. Danang E. L, Thank you very much for your positive review. We are very happy to hear that you have stayed at The Alana Hotel Malang several times and are always satisfied with our services. Thank you for being our loyal guest. We are also happy that you enjoyed the sahur menu that we serve. Your review means a lot to us and is a motivation to continue to provide the best for our guests. We hope to welcome you back on your next visit. Success always to you too. Warm regards, The Alana Hotel Malang
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D***a
Business
10.0
/10
Reviewed 5 week(s) ago
The staff is very friendly, the breakfast choices are delicious, the room is clean, everything was good 🤍🤍
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you very much for your wonderful review. We are very happy to hear that you found our staff friendly, the breakfast choices varied, the room clean, and everything felt comfortable. We strive to provide the best experience for every guest, and we are very happy to know that you enjoyed it. We certainly look forward to welcoming you back to The Alana Hotel Malang. Warm regards, The Alana Hotel Malang
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Rahmad F.
Staycation
10.0
/10
Reviewed 5 week(s) ago
It was a great stay here, parking is tight but quiet, there is a valet to help.
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Accommodation's Reply
01 Mar 2025
Dear Mr. Rahmad F, Thank you for your positive and pleasant review. We are glad that you enjoyed your stay at The Alana Hotel Malang. We are glad that our valet parking service could help overcome the parking space constraints. We look forward to welcoming you back in the future. Warm regards, The Alana Hotel Malang
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E***y
Staycation
10.0
/10
Reviewed 5 week(s) ago
staff is friendly, bathroom and bedroom clean and comfortable
2 people find it helpful
Accommodation's Reply
01 Mar 2025
Dear valued guests,
Thank you for your concise and positive review. We're so glad to hear you found our staff friendly and that the bathroom and bedroom were clean and comfortable. We appreciate your feedback.
We look forward to welcoming you back soon.
Warm regards,
The Alana Hotel Malang
D***i
Staycation
10.0
/10
Reviewed 5 week(s) ago
Comfortable, clean hotel, friendly staff, highly recommended.
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Accommodation's Reply
01 Mar 2025
Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your review and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang
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Wiwik R.
Business
10.0
/10
Reviewed 7 week(s) ago
Hotel staff is friendly, check in process is fast & safe
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2 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Mrs. Wiwik R, Thank you for your positive rating. We greatly appreciate your feedback and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang
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t***i
Leisure
9.7
/10
Reviewed 8 week(s) ago
Comfortable and affordable room. I left two of my children's tablets in the safety box and we had already checked out and moved to the next city, fortunately the housekeeping manager was very helpful and helped me to secure the items left behind, so we could pick them up the next day at the hotel.
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3 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Valued Guest, Thank you very much for your positive review given to us. We are very happy to hear that you enjoyed the comfortable and affordable room at The Alana Hotel Malang. We are also very grateful for your appreciation to our housekeeping manager who was very helpful in securing your child's tablet that was left in the safety box. We are proud to have an honest and responsible team, who always strive to provide the best service for our guests. We will convey your gratitude to him directly. We understand how important personal belongings are, especially children's belongings, and we are happy to assist you in getting your tablet back. We look forward to welcoming you back to The Alana Hotel Malang in the future with an even better experience. Warm regards, The Alana Hotel Malang
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B***i
Business
5.0
/10
Reviewed 8 week(s) ago
Borrowing bowls and cutlery, I waited for 1 hour even though I asked for it in the afternoon, the restaurant was very quiet. The ones who came were mini-sized bowls like the soto seger hj fatimah solo bowls 🫣 I asked to exchange for a large bowl, they said they didn't have any. The hotel doesn't have bowls for eating
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2 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the long waiting time for borrowing bowls and cutlery, as well as the size of the bowls that did not meet your expectations. Of course, we have ensured the availability of adequate cutlery in order to improve the speed of service. Your input regarding the size of the bowls is also very much appreciated. Of course, this can be an evaluation material for us to improve good communication that can be done and conveyed in order to avoid misunderstandings in conveying information as you have complained. We are committed to continuing to provide a better experience in the future and hope that you can give us the opportunity to improve your impression on your next visit. Warm regards, The Alana Hotel Malang
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N***a
Staycation
9.1
/10
Reviewed 8 week(s) ago
Clean, not humid, central AC cools faster than usual hotels, some of the food is really delicious, some are just so-so, but overall it's delicious. Although the lobby is small and the swimming pool is small, the room is very comfortable.
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Accommodation's Reply
18 Feb 2025
Dear Valued Guest, Thank you very much for your positive review. We are very pleased to hear that you found our room clean, not damp, and enjoyed the central air conditioning which cooled down faster than the average hotel. We are also glad that you enjoyed our food, although there were some things that were not up to expectations, but overall it was delicious. We have noted your feedback regarding the small lobby and pool. We are always looking to improve our facilities, and your feedback is very valuable to us. We are very happy that you found our room very comfortable. Guest comfort is our top priority, and we are happy to provide a pleasant stay experience. We look forward to welcoming you back to The Alana Hotel Malang in the future. Best regards, The Alana Hotel Malang
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C***a
Staycation
10.0
/10
Reviewed 9 week(s) ago
Comfortable hotel for 3 days 2 nights stay
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2 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your rating and are pleased to know that you enjoyed your stay at The Alana Hotel Malang for quite a long time. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again for your loyalty. Warm regards, The Alana Hotel Malang
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A***a
10.0
/10
Reviewed 9 week(s) ago
I said, you all just check in to this hotel. I really love it.
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Accommodation's Reply
07 Feb 2025
Dear Valued Guest, Thank you for your positive rating. We are very flattered by your rating and happy to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang
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Number of reviews per page
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40
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