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The Alana Hotel Malang

Name: The Alana Hotel Malang
Address: Jl Ahmad Yani 12 Blimbing Malang , Blimbing, Malang, Jawa Timur, Indonesia, 65125, Jl Ahmad Yani 12 Blimbing Malang, Jawa Timur, 65125, Indonesia
Rating: 8.8

Hotels

8.8

Impressive

From 456 verified guests reviews

In the Area

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Jl Ahmad Yani 12 Blimbing Malang , Blimbing, Malang, Jawa Timur, Indonesia, 65125

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Alana Hotel Malang is a hotel in a good neighborhood, which is located at Blimbing. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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Jl Ahmad Yani 12 Blimbing Malang , Blimbing, Malang, Jawa Timur, Indonesia, 65125

Discover More About The Alana Hotel Malang

Location

The Alana Hotel Malang is a hotel in a good neighborhood, which is located at Blimbing.

About The Alana Hotel Malang

From business event to corporate gathering, The Alana Hotel Malang provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Alana Hotel Malang, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alana Hotel Malang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alana Hotel Malang is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Alana Hotel Malang.

All facilities in The Alana Hotel Malang

Bar, Cafe and Lounge

Functional Hall

Lobby

Exterior

Others

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Things to Do

Fitness center
Outdoor pool
Spa

Hotel Services

24-hour Receptionist
Laundry service
Luggage storage

Transportation

Airport transfer
Valet parking

Family-friendly Facilities

Children pool

Business Facilities

Meeting facilities

Accommodation Policy & General Information in The Alana Hotel Malang

Important Note

The Bromo Tengger Semeru National Park area is closed for public on June 21-24, 2024. Please ensure that you have arranged your travel plans accordingly.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Extra Breakfast

Accommodation charges IDR 125,000/guest for extra breakfast.

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General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - Before 12:00
Available rooms at The Alana Hotel Malang	152
Number of floors in The Alana Hotel Malang	11
Another facilities in The Alana Hotel Malang	Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in The Alana Hotel Malang

What are available facilities at The Alana Hotel Malang?

There are top facilites at The Alana Hotel Malang such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Alana Hotel Malang?

The standard check-in time at The Alana Hotel Malang is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in The Alana Hotel Malang

Overall Ratings & Reviews The Alana Hotel Malang

Traveloka (456)

Other (1210)

8.8

Very Good

From 456 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

8.8

Meal

8.6

Location

8.9

Service & Facilites

8.7

People often mention about The Alana Hotel Malang

All

Staff Friendliness (37)

Bedroom (37)

Accessibility (31)

Ambiance (31)

Distance to City Center (30)

Hotel Area (30)

Bathroom (27)

Room Space (25)

Taste (24)

Family Friendly (23)

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Traveler Reviews The Alana Hotel Malang

Number of reviews per page

Gifari A. Y.

Transit

9.1

/10

Reviewed 4 day(s) ago

Very cool, friendly staff, clean, comfortable and strategic place👍🏻

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1 people find it helpful

Erna E. Y.

Business

9.7

/10

Reviewed 1 week(s) ago

Comfortable. A week at Alana is satisfying.

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Accommodation's Reply

17 Dec 2024

Dear Mrs. Erna E. Y, Thank you for the positive review you gave us. Glad to hear that you were satisfied and comfortable during your stay at The Alana Hotel Malang even up to 1 week. We really appreciate it. The comfort and satisfaction of our guests is our top priority. Hopefully we can meet you again for a more enjoyable experience. Warm regards, The Alana Hotel Malang

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suntarajaya k. t.

10.0

/10

Reviewed 2 week(s) ago

Really like staying here, everything is great

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2 people find it helpful

Accommodation's Reply

17 Dec 2024

Dear Mr. Suntarajaya to. T, Thank you very much for your positive review. We are very happy to hear that you enjoyed your stay at The Alana Hotel Malang. Guest comfort and satisfaction are our top priorities. We hope your next visit will be more enjoyable and we look forward to welcoming you back. Warm regards, The Alana Hotel Malang

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imoy i.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Clean, luxurious & strategic. Located in the city center. Very comfortable. Recommended

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2 people find it helpful

Accommodation's Reply

09 Dec 2024

Dear Mrs. Imoy I, Thank you for your review and for recommending The Alana Hotel Malang. We are very happy to hear that you felt comfortable with our clean, luxurious hotel, which is strategically located in the heart of the city. Ensuring a comfortable and memorable stay for our guests is always our top priority. We look forward to welcoming you back soon for another wonderful experience. Warm regards, The Alana Hotel Malang

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E***i

Staycation

10.0

/10

Reviewed 2 week(s) ago

The atmosphere is nice, calm and comfortable. The design is unique. The breakfast options are varied from traditional to western menus.

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1 people find it helpful

Accommodation's Reply

10 Dec 2024

Dear Valued Guest, Thank you for your review. We are very pleased to hear that you enjoyed the peaceful and comfortable atmosphere at The Alana Hotel Malang. It is great to know that our unique design and wide selection of breakfast options, ranging from traditional to Western, added to your positive experience. We look forward to welcoming you back for another enjoyable stay. Warm regards, The Alana Hotel Malang

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I***h

6.9

/10

Reviewed 4 week(s) ago

While enjoying a nice shower, suddenly the fire alarm went off. I was really shocked and nervous. I tried calling the receptionist but they didn't pick up. I ran around leaving my belongings, as long as the children were safe. After checking, the answers were different, some said someone was smoking, some said they were taking an alarm test. Even if they were taking a test, at least you should provide education or information. What if the person was only wearing a towel down, wouldn't they be embarrassed? What if someone was elderly and had a heart attack. They were so shocked. Luckily it was only for one night, maybe if it had been two nights they wouldn't have been able to take it anymore. At least provide education if they are taking an alarm test

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5 people find it helpful

Accommodation's Reply

07 Dec 2024

Dear Valued Guest, Thank you for your feedback regarding your stay at The Alana Hotel Malang. We apologize for the inconvenience caused by the unexpected fire alarm incident. Your experience was truly concerning, and we deeply regret that the situation was not handled in a manner that prioritized clear communication and guest comfort. We understand how concerning this must have been for you and your family, especially with children involved. We take your concerns about miscommunication and lack of advance notice very seriously. Please be assured that we have reviewed and enhanced our alarm testing procedures to ensure that guests are informed in advance. In addition, we will enhance the training of our staff to respond quickly and provide consistent information in such situations. Your suggestions regarding better communication and education during the safety test were greatly appreciated, and we will work hard to implement measures to prevent such incidents in the future. Thank you for bringing this matter to our attention. We deeply regret the inconvenience caused and look forward to welcoming you back in the future for an even better experience. Best regards, The Alana Hotel Malang

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T***a

Staycation

9.4

/10

Reviewed 4 week(s) ago

1. The hotel is located in the center of Malang city. Access to the hotel is easy because it is on the main road. We happened to come on a weekday, so the parking lot was not so crowded. 2. Fast check-in time. 3. The Junior Suite room is quite spacious even with an extra bed. The room is clean. The bathroom is clean. 4. When we arrived, we got complimentary snacks & fruit. Very enjoyable. 5. Smooth Wi-Fi. 6. Thank you to the Dewa 19 Sky Lounge staff who have helped a lot with my child's birthday surprise event. Initially, I only asked for a cake with candles and writing. It turned out that the staff and band took the initiative to sing happy birthday for my child. It made her day🥰 7. Breakfast is quite varied, but the place is a bit scattered. Because the lobby space is not big either. Overall, it was very pleasant to stay at The Alana Malang. The staff are very friendly and helpful.

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2 people find it helpful

Accommodation's Reply

07 Dec 2024

Dear Valued Guest, Thank you for your wonderful review and for choosing The Alana Hotel Malang as your place to stay. We are very pleased to hear that you had a pleasant experience with us. We are glad that you felt comfortable with our central location and appreciated the fast check-in process. It is great to know that you enjoyed the spacious and clean Junior Suite, as well as the complimentary snacks and fruits provided. We are also very happy to hear that you got a birthday surprise for your child at Dewa 19 Sky Lounge. Our team loves creating memorable moments for our guests, and we are very happy to know that it made his birthday extra special. We also appreciate your feedback on the breakfast arrangements. While we aim to offer variety, we understand the importance of optimizing space for comfort and will take this into consideration. Thank you again for your comments on the friendliness of our team. We look forward to welcoming you back for another memorable stay in the future. Best regards, The Alana Hotel Malang

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agus s.

Business

9.4

/10

Reviewed 5 week(s) ago

The pool is small and the area is narrow. The breakfast is complete and delicious but the limited area makes it feel cramped especially if there are many guests having breakfast.

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3 people find it helpful

Accommodation's Reply

07 Dec 2024

Dear Mr. Agus S, Thank you for taking the time to provide your feedback regarding your stay at The Alana Hotel Malang. We are very pleased to know that you enjoyed our breakfast options and were satisfied. We greatly appreciate your comments regarding the pool and breakfast area. We understand that limited space can affect your comfort, especially during busy times. Please be assured that your feedback is certainly in line with our ongoing evaluation of ways to improve the guest experience. We look forward to welcoming you back in the future and providing you with an even more enjoyable stay. Warm regards, The Alana Hotel Malang

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A***a

9.7

/10

Reviewed 6 week(s) ago

Really happy staying here yesterday. Got a free room upgrade, friendly service, clean room, got a welcome cake too. Only the food was a bit lacking, the rest was really really good ❤️

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1 people find it helpful

Accommodation's Reply

13 Nov 2024

Dear Valued Guest, Thank you for your positive and pleasant review. We are glad to hear that you enjoyed the room upgrade, the friendly service, and the cleanliness of the room, as well as the surprise welcome cake from us. Your feedback on the food is highly appreciated and will be taken into consideration for future improvements. We look forward to welcoming you back for a more perfect experience. Warm regards, The Alana Hotel Malang

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Sarce Y. D.

10.0

/10

Reviewed 6 week(s) ago

Very friendly and the food is also very varied

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Accommodation's Reply

07 Dec 2024

Dear Mrs. Sarce Y. D, Thank you for your positive review. Glad to hear that you are satisfied with the variety of food, and the friendliness of the staff at The Alana Hotel Malang. We hope to welcome you back for a more enjoyable experience in the future. Thank you for choosing us. Warm regards, The Alana Hotel Malang

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D***y

Staycation

10.0

/10

Reviewed 7 week(s) ago

the hotel is very modern but have a family friendly feels, and also the staff is very very friendly and helpful

1 people find it helpful

Accommodation's Reply

13 Nov 2024

Dear Valuable Guest, Thank you for your lovely feedback. We're delighted to hear that you found our modern design welcoming and family-friendly. Our team takes pride in providing warm and helpful service, and we're glad it made a difference in your stay. Looking forward to welcoming you and your family back soon. Warm regards, The Alana Hotel Malang

P***o

Transit

8.5

/10

Reviewed 10 week(s) ago

The hotel is relatively new, clean, and affordable. Good for business, 1 night transit is not suitable for families with small children. The parking area is still not enough, so when there is an event you have to be patient to park and pick up the car. The smoking area is in an open space near the reception without a partition. So when waiting in the lobby you will be hit by the smell of cigarette smoke, the location is good, close to Santo Yusup school. Apart from the 2 things above, everything is good.

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4 people find it helpful

Accommodation's Reply

26 Oct 2024

Dear Valued Guest, Thank you very much for your constructive review and feedback. We are glad to know that you are comfortable with the cleanliness and price we offer, as well as the strategic location. We also understand your concerns regarding the parking area and the location of the smoking area. This feedback is very valuable and will be considered to improve guest comfort. We look forward to welcoming you back and providing a better stay experience in the future. Thank you. Warm regards, The Alana Hotel Malang.

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P***i

10.0

/10

Reviewed 10 week(s) ago

really like it, next time here again 💗

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Accommodation's Reply

16 Oct 2024

Dear Valued Guest, It is a pleasure to know that you enjoyed your stay at The Alana Hotel Malang. Your satisfaction and comfort are our top priorities. We hope your next visit will be even more enjoyable. Thank you for sharing your positive impressions, and see you on your next visit. Warm regards, The Alana Hotel Malang.

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R***y

6.9

/10

Reviewed 10 week(s) ago

The hotel location is quite okay, but unfortunately the food is very bad (hard chicken, bland fish, bad vegetables, hard bread, limited variety, very limited fruit stock) and the breakfast area is very narrow.

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4 people find it helpful

Accommodation's Reply

16 Oct 2024

Dear Valued Guest, Thank you for sharing your experience during your stay at The Alana Hotel Malang. It is nice to hear that the location of the hotel is quite strategic, but it is very unfortunate that the quality of the food is not as expected, from the texture to the taste, and the variety is not enough for your needs. The narrow breakfast area can certainly also reduce the comfort of breakfast. With this, we have certainly made changes and evaluated everything that we need to improve. For your information, we are currently in the process of building a new building next to the hotel to increase guest comfort. Hopefully this input can continue to motivate us to continue to provide the best. We really hope to welcome you back for an even better experience. Warm regards, The Alana Hotel Malang.

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R***y

6.9

/10

Reviewed 10 week(s) ago

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2 people find it helpful

Accommodation's Reply

16 Oct 2024

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I***a

Staycation

7.7

/10

Reviewed 11 week(s) ago

It was so noisy in the middle of the night that my husband couldn't sleep because the access road in front of the hotel was made into a track and the parking lot was not spacious

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1 people find it helpful

Accommodation's Reply

16 Oct 2024

Dear Valued Guest, thank you for taking the time to fill out this very helpful review. We are sorry to hear about the uncomfortable experience you had during your stay. The noise from the road and activities outside were certainly very disturbing, especially because of the illegal racing at midnight. With this incident, we have also reported it to the authorities so that there will be no more illegal racing in front of the hotel. Limited parking can also add to the inconvenience and we have a free valet service and have a parking lot located next to the building. Thank you for sharing your experience, and hopefully your next visit will be even better and get an impressive stay experience. Warm regards, The Alana Hotel Malang.

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V***r

10.0

/10

Reviewed 12 week(s) ago

Good hotel for family trip and couple.

3 people find it helpful

Accommodation's Reply

03 Oct 2024

Dear Valued Guest, Thank you for your kind feedback. We're glad to hear that you found our hotel suitable for both family trips and couples. We strive to create a welcoming and enjoyable experience for all our guests. We hope to have the pleasure of welcoming you back on your next visit. Warm regards, The Alana Hotel Malang

Dewi l. r. d.

9.7

/10

Reviewed 12 week(s) ago

The hotel staff is very friendly. The bathroom needs a door so the water doesn't come out, the tiles get wet.

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Accommodation's Reply

03 Oct 2024

Dear Ms. Dewi IR D, Thank you very much for your review and compliments on the friendliness of our staff. We also greatly appreciate the feedback regarding the bathroom. We will consider adding a door or other solution to prevent water from escaping so that the floor is not wet, for the convenience of our guests. We look forward to welcoming you back with a better experience in the future. Warm regards, The Alana Hotel Malang.

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A***i

Business

5.0

/10

Reviewed 13 week(s) ago

The room smells, there is no telephone in the room, I used Google Assistant but it didn't work, horrible, the room smells really bad.

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3 people find it helpful

Accommodation's Reply

03 Oct 2024

Dear Valued Guest, Thank you for your review and feedback. We apologize for the inconvenience you experienced during your stay at The Alana Hotel Malang. Regarding the room odor and the issue with Google Assistant not working, we have followed up so that this will not happen again in the future. We value every review from our guests, and will ensure that the facilities and cleanliness of the rooms are continuously improved. We hope to have the opportunity to improve your stay experience on your next visit. Warm regards, The Alana Hotel Malang.

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B***y

Business

8.8

/10

Reviewed 15 week(s) ago

The place is nice and comfortable, the location is also close to the city but the noise level is very low, the people in the next room talking can still be heard very clearly.

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1 people find it helpful

Accommodation's Reply

14 Sep 2024

Dear Valued Guest, Thank you for your review. We are glad you liked the location and comfort of our place, but we are also sorry to hear about the lack of soundproofing in the room. This feedback is very valuable for us to improve the quality of guest comfort. We will consider this to make your stay experience even better in the future. Thank you for choosing us, and we hope to welcome you back soon. Warm regards, The Alana Hotel Malang.

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