The Alana Hotel Malang

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the waiting time for the lift and the limited parking area. Your comments are truly valuable to us as we continuously strive to improve our facilities and services. Please rest assured that we are currently reviewing the lift operation system to optimize efficiency, especially during peak hours. We are also exploring solutions to enhance the parking experience for our guests, including improved valet service and better traffic flow within the parking area. We appreciate your understanding and hope to have the opportunity to welcome you back with a better experience in the future. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your rating and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you once again. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your review and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang

Dear Mr. Andhika P, Thank you very much for your very informative and detailed review. We are pleased to know that you enjoyed the comfort of the room, the beautiful view, the good air conditioning facilities, and the unlimited mineral water refill concept which is indeed part of our eco-friendly initiative. Our location close to the big mosque and direct parking access to the elevator are also some of the advantages that are often appreciated by guests, including the variety of juices and food choices at breakfast. However, we also appreciate your notes and suggestions regarding the following: No information on seafood/terasi content. This is very important, especially for guests with allergies or dietary restrictions. We have this in the form of visual notification images in each of our restaurants to pay attention to menu labeling and provide special signs for ingredients such as seafood, terasi, or other allergens. Slow food refills. We will evaluate this input so that the replenishment of the breakfast menu is faster and does not make guests wait too long. Bathroom drainage is not optimal. We apologize for this inconvenience and have certainly noted this with the housekeeping and engineering teams for immediate follow-up. Refill amenities. We note that refills are only done if guests use the hotel's amenities. We will review this so that the service remains optimal, even if guests bring personal equipment. Access for the elderly/small children. Thank you for your suggestion, entering through the basement to the elevator is indeed more convenient for guests with special needs, and we will help convey this information earlier during the check-in process. May you and your family always be healthy, and we look forward to your next visit to The Alana Hotel Malang. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your review and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your review and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you very much for sharing your review and experience staying at The Alana Hotel Malang. We are very pleased to know that you were satisfied with the cleanliness of the hotel, the quality of the building and rooms, the delicious breakfast, and the friendliness of the majority of our staff. However, we also apologize for the unpleasant experience you had on April 5, 2025 at 04.00 am. Your feedback regarding the unfriendly attitude of the staff and their lack of focus when interacting is highly appreciated. This certainly does not reflect the standard of service that we want to provide to every guest. We have provided special training to the staff and other staff regarding this matter so that it can be used as material for evaluation and improvement in the future, so that similar incidents do not happen again. Thank you for the reminder. We hope to welcome you back on the next occasion with a more pleasant experience in all aspects. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your review and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you again. Warm regards, The Alana Hotel Malang

Dear Ms. Talita D, Thank you very much for sharing your experience staying at The Alana Hotel Malang. We greatly appreciate honest and detailed reviews like this, as they are important input for us to make improvements. We apologize for the limited facilities you experienced, such as the narrow parking area, inadequate swimming pool and gym, and broken gym equipment. We also deeply regret that the quality of the breakfast did not meet your expectations, although in terms of taste it was quite good. Notes regarding oily food, burnt taste, and drinks that were too watery have certainly been fixed by our culinary team. We are happy to hear that you still feel the friendliness of our staff and appreciate the location of the hotel which is on the main road. This is an encouragement for us to continue to provide the best service and continue to improve areas that are still lacking. Hopefully in the future we can welcome you back with a much better and more satisfying experience. Thank you for your visit and feedback. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for your positive rating. We greatly appreciate your rating and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you once again. Warm regards, The Alana Hotel Malang

Dear Valued Guest, Thank you for taking the time to share your experience during your stay at The Alana Hotel Malang. We are very sorry to hear that your visit has not met your expectations. We apologize for the limited parking area, but we have a larger parking lot located next to the building and provide free valet service. In addition, we apologize for the lack of responsiveness of the staff in helping with luggage, as well as the comfort of the room which is considered less than optimal, including the size of the bed and the drainage system in the bathroom. These things are certainly our serious concern because guest comfort and satisfaction are our top priorities. Input regarding the unavailability of laundry bags is because we do not use laundry bags but use laundry boxes to be more effective for their function. The quality of food that is considered lacking has of course been evaluated with the related team for improvements. Constructive criticism like this means a lot to us to continue to develop and improve our services and facilities as a whole. We understand that prices during peak season should be comparable to the service and comfort provided, and we will use your review as a material for introspection so that similar things do not happen in the future. Hopefully we will be given the opportunity to welcome you back with a much better experience. Thank you for your trust and valuable input. Warm regards, The Alana Hotel Malang

Dear Mrs. Cut M. A. F, Thank you for your positive rating and great review. We greatly appreciate your rating and are pleased to know that you enjoyed your stay at The Alana Hotel Malang. We always strive to provide the best service to each of our guests. We look forward to welcoming you back in the future. Thank you once again. Warm regards, The Alana Hotel Malang