Mercure Civitavecchia Sunbay Park Hotel

We visit before our cruise it was very nice and the views are amazing. Our balcony was amazing ……..remember traveling from USA you need euro plugs to charge electronics we didn’t remember .

Got some misinformation at checkin but overall good place to stay.

The staff was wonderful but the room was very dirty. Far from city center and is very difficult to walk especially if you are with a stroller. And the Taxi is reaping you off

Beautiful place with great views

Staff was great. Room looked a little different than pics but overall we had a great experience. Service was great. A little old school with the actual room keys instead digital cards but I kinda liked that. Food at the restaurant was great, and the continental breakfast and coffee were outstanding.

The property is a long way from the port and train it has no transfer options and Taxi are hard to find when the boats are in harbour. They have no working lift and we had to go up four flights of stairs The doors in our room blew open during the night as it didn’t have proper locks The bed was as hard as a rock No phone in the room No decent lighting TV didn’t work The bathroom was clean but shower screen was rusty and would get stuck when you closed it Not any where near a Mecure standard we booked due to the name

Someone needs to alter the description of this hotel . It’s far from upmarket . Rooms are basic , dirty and poorly equipped

This hotel is a complete dump! Furniture is old, damaged, moldy. Totally discusting. Bathroom is old, toilets brown stained, moldy tub. Front desk personnel totally rude and unhelpful. Poor intetnet / wifi available. They list themselves as a 4 star hotel when they aren't even a half star. Spent the whole night sitting in a chair waiting to leave for the port. Never again!

Property is located in a very pretty area. However, it is a bit run down. Front desk staff was very nice.

AC didn’t work. Shower caused flooding in the bathroom that went out into the hall. Clearly not the first time since the wood door was rotten as were the baseboards in the hall. Broken tiles, mold, missing plaster, holes in wall, bird poop all over the patio, twin beds moved together to make king that separated during sleep, half used soap in bathroom. The view is beautiful and the people were kind. Would not stay here again.

Good and friendly staff

The worst hotel in Europe.

Don’t stay in. We have booked for 2 days and after arriving decided to leave immediately. Too far from everything, nothing to do around. Bed and pillows terrible, the staff is friendly and they do their best, however doesn’t worth the stay.

Chill property that was probably cool 20 years ago but you could tell it has had better days. Room was decent and breakfast was better than average. There is a pool and sea nearby. Front desk staff was top notch.

Property was really convenient for checking into after Barcelona-Civitavecchia Grimaldi ferry crossing. Overall pleased, picturesque location and convenient to have restaurant to get reasonably priced and satisfactory meal - although services was a little slow. Only slight downside was dog in room below us was howling and barking a lot. Otherwise a very good stay and would recommend.

like views

Don’t rate your hotel 4 stars. You will disappoint all your customers, cos it is only worth 1 star. Although you have a good sea view, almost everything in this hotel is terribly old, damage and dirty. No blankets in each room. Only provide a thin bedsheet for you. It is too thin and too cold. Besides, the walls are too thin, we can hear noise next door and outside. People have party near the pool until 2-3 am. No one can sleep in the thin bedsheet and noisy environment. The swimming pool costs Euro 10 for each person. You have to bring swimming cap otherwise you have to pay few dollars. Food for lunch is so bad. No taste and non fresh bread and seafood. I have to trust other people’s comments. I know why they got low scores now.

The staff is very friendly helpful and understanding of clients needs also very flexible.

This Hotel must have been something way back in the 70s or maybe 80s but right now it's a rundown derelict with very few positives. The sorry situation is compounded by a very unhelpful front desk personnel who wouldn't even help provide options for guests who were stranded without transportation not to talk of even providing drinking water for a family with kids. Our stay there was altogether something that must not be allowed to reoccur.

Deceiving. No pool with swim up bar. Basic clean room. There will be no drinks past 2.30 as they closed.