Mito Plaza Hotel

Nice

The hotel is overall under well maintained and it is mainly running or hosting weeding. I’m not expert o local demographic but I don’t see any mass marrying near by. The main issue is I paid or 4 persons, two adult and two kids, and the manager insist we can only have 3 instead of 4 breakfast because what I book is a triple room. Since they show no willingness to check the confirmation letter from hotel.com I left to look for help online. Dam helped me call the office and soon back to me says they say they don’t speak English. And Emma whom called from Springfield center said she talked with the manager and there is a rule that children under 12 is free for breakfast. Guess what, again is the triple room theory, because the room decides all. I speak native Japanese and have been in japan more than a decade and when I finally go down to buy the ticket or my 5 years old boy the manager still said to me that I should feel lucky they decide to allow us family of four to stay in their very triple room. And so I asked him that in fact my mrs is pregnant and will it count as 5? Well for sure I will never stay at this hotel, and no score will be given From this case I see hotel.com is under pressure of keeping good hotels available for what hotel.com confirms could be easily ignored, even without English But in the end the case is solved professionally and I am happy with hotel.com even having had this.

Good sized room, comfortable furniture, great breakfasts, with friendly and helpful staff

Enjoyed our stay the room was clean, and the service was great!

Excellent

Mostly comfortable and stuff was good but room amenities were not enough. Ex.free drink.cosmetic

The employees were extremely helpful but that could be because it was a very slow season and it was snowing in spring. The courtyard was enclosed and warm keeping the snow at bay so very sweet to have coffee seemingly outside from the snow amid my favorite plants. It was just too bad that they closed the side door which was nearest to the car.

The hotel is so elegant and value for money. Spacious and clean room made my stay very comfortable. The daily welcome morning and evening reception on 3/F was excellent.

施設全体の清潔さ、スタッフの皆さんの対応はとても良かったです。朝食の価格設定だけは疑問が残りました…次回も宿泊したいと思っております。ありがとうございました。

親戚の結婚式以来の利用でしたが、宿泊して改めて良さが実感出来ました。フロントの接客をはじめ、外観の静寂さから気品溢れる客室に至るまで、家族共々、大満足で滞在出来ました。　知人に安心して勧められるホテルかと思います。(^^)

経年変化は仕方ありませんが、高級ホテルです。その辺のビジネスホテルとは比べ物になりません。 朝食料金が1000円台だとパーフェクトです。

전반적으로 고급스럽고 좋았습니다

フロアに製氷機はあったのですが　館内に水やソフトドリンクの自販機がなかったのが戸惑いました

歴史を感じる素晴らしい内装でした。 サービスも素晴らしい！

服務生非常有禮貌。

比較的リーズナブルな金額で泊まりましたが ホテルを間違えたかと思うくらいの 対応の良さ✨ 高級ホテルばりのコンシェルジュさん 内装も豪華でマインドブチ上がりました笑 家族４人で泊まりましたが 子供達も喜んでいました！ また機会があれば利用させて頂きたいです！

酒店房間很亁淨， 睡床舒適， 整體滿意， 下次也會入住

すはらしいサービスでした。

高級感のある美しい建物、お庭、お部屋で過ごすことがきました。また中庭でのアフターヌーンティーも素敵で、スタッフの対応も丁寧でした。 素晴らしいホテルなのでまた訪問したいと思いました。

お部屋も広く綺麗でとても満足しました。また、スタッフの方々の対応がよく、機会があったらまた利用したいと思います！