Musashino Bekkan

This is a lovely place for experiencing traditional Japanese hospitality. The staff were friendly and helpful. The meals were delicious and different from anything I have had before. There was a lot of food. The baths were really nice.

This place is great, very traditional great facilities. The food is amazing and there is a lot of it.

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We loved the cute little ilder lady who prepared and set up our meals. Despite the languange barrier she was very friendly, charming and warm. She provided helpful advice as to what to see and how to get around. We would love to come back and stay with you again.

Beautiful facility. It met all my expectations as a ryokan. The staff were very hospitable, warm and service oriented.

I rented the room with the private washroom and also a private onsen. However the private onsen looked a bit dirty/old so I did not use it at all. Instead they have three private baths available outside your room to use. I would not suggest getting the private onsen in the room. The place is quite far from other transportation but they do offer service to bring you to the closest station. The kaiseki here was amazing and made with love.

This was a highlight on our Japan trip, quite possibly the best vacation experience I’ve ever had. The property was beautiful and we had the most unique dining experience. I appreciated that Mushashino Bekkan highlighted local cuisine, making it ever more special. The private hot springs were set among breathtaking landscape. It felt like a dream!

Really enjoyed our stay there, the service was exceptional.

Safe

A wobderful ryokan. The various onsen were very nice. The food was wonderful. The staff were wonderful. Pickup and drop off at train station was very easy.

Absolutely spectacular ryokan, staff, service, onsen and local cuisine.

I would give this place 10 stars if I could. We had a disastrous experience with another Hakone hotel (see my other review). As a result, we booked this hotel only the night before to get a true Hakone Ryokan experience. we reached this hotel around 11:30 am with our 5-month-old drenched in rain. The owner immediately got out, greeted us, offered tea, and gave us a chance to dry out. She also had the hotel shuttle drop us to Hakone Open Air Museum while she prepared our room. She allowed us to check in early. The hotel is located in a very quiet spot and is very traditionally decorated. The whole hotel floor, including the elevators, was covered in tatami mats. We got a Japanese-style suite with an open private bath that received continuous water from the hot spring. The room had every amenity that you might have needed. The kaiseki dinner and the breakfast were some of the best meals we had in our lives. The property also had a public onsen and three private onsen. The CEO helped us book a private onsen session, which was included in the price. The souvenir shop had food and crafts from local artists. We bought a plum liquor that tasted amazing. The next morning, the CEO helped us to plan our itinerary for the day, helped us to buy the Hakone pass, and dropped us at the bus stop. Easily one of our best hotel experiences and the highlight of our Japan trip.

Amazing customer service, serene, authentic delicious japanese food

We loved our stay! The amazing food (10 courses each meal), wonderful onsens, and outstanding service were all wonderful. We highly recommend Musaahino Bekkan and would definitely come again. One note for other guests - the hotel will pick you up at one of the nearby train stations on the Hakone-Tozan line (Miyanoshita or Kowakidani). Just call their Japanese number and they will happily pick you up - they have a few staff that speak English.

Best view I ever stayed in a hotel. Biggest room I ever stayed in a hotel.

What a great quiet getaway! The property and service was impeccable!

I really enjoyed my stay here. It is a beautiful well kept onsen ryokan with amazing spacious rooms and facilities. The food was incredible. The staff was also incredible - I had a very tight schedule on my last day to get back to Tokyo and the staff helped me make a morning timeline and they really adhered to it on my behalf which was the most impressive part. My breakfast came a little early and they had the hotel car to take me to the train station all perfectly on time. I think there are some old reviews of this hotel on this website that are outdated. For example I saw reviews saying the staff can't speak English well which is now completely false, both the staff at the front desk and who brought meals to our room spoke very good English . I highly recommend this place and would stay here again.

Incredibly kind staff who even helped shuttle our suitcases to and from the nearby station. A fantastic experience! 10/10

The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time

Resort staff picks you up from the train station and drops you off at the station. As you arrive, check in was quick and easy. The facility is amazing with authentic mood. Food is fantastic and hot spring is private and peaceful.