Zao Onsen Zao Shiki No Hotel

Everything at this place was absolutely wonderful. The location was right beside the ski hill. The dinners and breakfast were incredible. The staff was very kind, the rooms were immaculate, and the choice of two Onsens - one outside and one inside was wonderful. Very quiet town - wonderfully relaxing vibe. Thank you so much!

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My husband and I loved the onsen facility. We also liked the dinner and breakfast. Staffs are very friendly. The pick up and drop-off service was excellent. Thanks

The staff were kind and helpful. Rooms were spacious and cosy. Excellent experience!

Clean and spacious room. It kinda expensive in ski season, but still the best choice at Zao, Yamagata. Smoking room is near the lobby, which is a really bad design, you can smell the stinks every time before taking the elevator. Overall, a great place to stay.

Great staff. Close to the ski lifts. Very enjoyable. Recommend ordering the hotel dinners ahead of time unless you plan on dining in Yamagata (30 min drive).

Great staff. Delicious food. Shuttle schedule does not coordinate with train schedule. Even the public bus schedule. We came in from Sendai and just missed public bus. Had to wait an hour. For the shuttle bus it was almost a 2 hour wait.

We have great time at the hotel. Dinner is perfect. Very delicious and full course. Everything is OK. Just quite far from the bus station.

There were 2 onsens on service which were great. But I was not told by the check in staff that I could also enjoy other nearby onsens :(

new room, shuttle bus is good. I will come back again!

Service was very good. We were picked up at bus station very soon after we informed the hotel of our arrival. Room was clean and spacious. Futon was nice to sleep on. Onsen was good. Meals were delicious, especially the grilled beef.

The onsen in the hotel was closed and need to walk about 70m to the onsen outside the hotel. You get wet when it rains.

Nice room. Will stay at this hotel again

Very clean and well-kept hotel in Zao, with generous rooms. Perfect for ski-trips or just for a relaxing weekend. Zao is not a big town, so the location is perfect if you want a bit more quiet place in walking distance of the ropeway. Free shuttle to and from the bus terminal goes frequently, available on request. Service was very friendly and accommodating. Despite the fact that we already had checked out in the morning, we could still use the hot spring bath when we came to the hotel to pick up our luggage in the afternoon, after a day of hiking.

房間很大，食物質素很高而且房間有按摩椅， 出去滑雪也很方便

ホスピタリティ溢れる良い宿です。毎年お世話になっています

Staff was very friendly, food was pretty good and service was so awesome! I do recommend it, and I do believe I will come back when I visit Yamagata.

Room tidy and clean, the view is great. foods taste good, staffs are nice and helpful. Better to have a clock in the hot spring that people can see how long they stay.

スタッフの方がそれぞれおもてなし精神で接して下さいました。とても快適で、素敵な時間を過ごさせていただきました。お風呂もお食事も大満足です。また行く機会があれば使わせていただこうと思います。

これぞThe Onsen、108歩先の離れにある源泉掛け流し硫黄濁り湯は最高でした。各階順次リフォームされているようで工事箇所があちこち見えますが、部屋は新しく快適でした。スタッフさんもとても親切で好印象でした。夕食は米沢牛を固形燃料で丸い小さな鉄板で焼くのがメインでとても美味しかったです。ひとつだけ改善要望を書くとすれば、ほぼ焼肉店状態でしたので、空気の入れ替えを考えていただけると良いと思いました。