DoubleTree by Hilton Luxembourg

I had high expectations from this hotel, given its four-star rating and affiliation with DoubleTree, but unfortunately, my experience was quite disappointing. Firstly, the heating system was frustratingly rigid. Despite attempting to adjust the temperature, it was locked at 23 degrees, leaving no control over personal comfort. For a hotel of this standard, this is unacceptable. Additionally, the location is far from the city center with no eateries or amenities nearby, which makes it inconvenient for travelers. The building itself is showing its age and no longer meets the usual DoubleTree standards. The most upsetting part of our stay was the issue with the taxi booking. We asked the hotel to book a taxi to the station, and they assured us the fare would be a maximum of 25 euros. However, the taxi driver charged us 49 euros—nearly double! This felt like a scam, and if the hotel cannot ensure fair pricing, I would have preferred to book an Uber or another web taxi, both of which showed prices closer to 25 euros. To make matters worse, when we tried calling the hotel to resolve this issue, no one picked up. This lack of responsiveness is highly unprofessional and only added to our frustration. Overall, the experience lacked the trust and quality one would expect from a four-star DoubleTree hotel. I would not recommend staying here until these issues are addressed.

It was not too far from center of city

Not due to stay there until 11th February!!

In general it wasn’t a bad stay, although the hotel looks as if it is in need of refurbishment. The indoor pool was far too cold (for us), the breakfast was a standard breakfast although when we asked for orange juice 15 minutes before breakfast ends, we were told that they ran out of it (?!). We also found one day the door of our room open, although nothing was missing. We reported it back to reception and they said they would inform housekeeping about the incident, although this happened hours after the housekeeping had been in our room. They couldn’t accept my loyalty with Hilton, although everywhere else I go and ask them to add it to my booking they gladly do. I know I wouldn’t get any points but they normally add the nights and I have a free breakfast, it may be different policy in different countries which I understand. We had not booked breakfast, but it looks like the price varies from 15€/person up to 40€/person, depending the day (at least this was what we were told when we were asking to pay for breakfast the night before). On weekdays is more expensive on weekends is cheaper. If I visit Luxembourg again, I reckon I would try finding another place to be honest, even if I had to pay more.

It was good. The door where you hang you coats was broken and I struggled to open it. However, the bed was comfortable to sleep in and breakfast and dinner was delicious.

Location was convenient for our quick 1.5 days stay in the area.

had great time

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Great hotel just shame obly dining option was buffet and nothing close nearby

Nice stuff especially the waiter named ouidia she’s nice and kind

Only one person for check-in, while about ten persons were waiting. It took us half and hour to get our two rooms, after the person in charge sternly said that we only booked one room. She finally understood she was wrong but did not apologize at all. The check-out was barely better than the check-in, with again only one person available. The parking was convenient, but it did not provide receipt (no ink) and here again the person in charge did not help, at all.

I was double charged on my credit card. When I tried to call the hotel I got no response. Hotel was nice.

Everything was great!

Great staff , took good care of me , always a pleasure to stay here in the last 17 years ,

Great stay although given it's remoteness could do with a vending machine for soft drinks and water bottled.

Very good

This hotel was unfriendly, they staff were not helpful. Exam i ask them for spoon but no one would help me .

Clean hotel, nice staff, spacious room. Mattress was a bit hard.

Etablissement vieillissant mais tres propre et confortable. La piscine pourrait avoir un ou deux degrés de plus. Le personnel etait fantastique.

Hotel is decent but parking is paid.