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Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Hotels
8.6
/10
Very Good
463 reviews
What Guests Say About Their Stay
Accessibility (20)
Staff Friendliness (19)
Room Space (18)
Bedroom (18)
CHALERMRAT J.
9.7
/ 10
Check-in is relatively slow / new accommodation is clean, food is served. In the airport Easy to travel to the machine.
ZABIDAH OTHMAN
9.1
/ 10
Customer service at front office, room facilities are very satisfactory.
In the Area
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Level 2M, Gateway@klia2 (Landside/before immigration clearance), Sepang, Selangor, Malaysia, 64000
Main Facilities
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AC
Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
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Level 2M, Gateway@klia2 (Landside/before immigration clearance), Sepang, Selangor, Malaysia, 64000
Discover More About Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Aerotel Kuala Lumpur is a one-of-a-kind book-by-hour airport transit hotel which is poised to offer convenient and comfortable airport accommodation. With a mere 1-minute walk to the Departure Hall, it offers comfy rooms, flexible hourly bookings, selected in-room dining options, powerful hot showers, attentive services with a goal to provide all the comforts of home right at the airport for travellers.
All facilities in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Common Space
Lobby
Accommodation Services
Bedroom
In-room Bathroom
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- Separate shower and tub
- Shower
- TV
General
- AC
- Connecting rooms
- Family room
- Heater
- Non-smoking room
Public Facilities
- Early check-in
- 24-hour room service
- Restaurant
- Room service
- WiFi in public area
Hotel Services
- 24-hour Receptionist
- Luggage storage
- Multilingual staff
- Newspaper in lobby
Nearby Facilities
- ATM/Banking
- Gift shop
- Shops
- Supermarket
Food and Drinks
- Bar
- Cafe
- Dining area
Business Facilities
- Meeting facilities
- Photocopier
Connectivity
- Free WiFi
Accessibilty
- Disabled access friendly
Accommodation Policy & General Information in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
- Guests are required to provide an estimated check-in time to the property prior to arrival. Please contact hotel at rsvn.mal@plaza-network.com for your flight details. - Dear Valued Guest Kindly be informed that there will be renovation works being carried out on Level 2, within gateway@klia2 (The Mall), from now until 1 March 2020, 10pm to 7am. We will encounter minimal construction work noise in our guestrooms during this time and sincerely apologies for any inconvenience caused. Thank You for your patience and kind understanding. The Management
ALERT: i) Guest with a valid 24-hr PCR or RTK antigen test result to be shown upon check-in. Result must be negative for room stay. ii) Guest without a 24-hr PCR or RTK antigen test result is subject to a self-test upon check-in on site. Kits are available upon check-in.
ALERT: i) Guest with a valid 24-hr PCR or RTK antigen test result to be shown upon check-in. Result must be negative for room stay. ii) Guest without a 24-hr PCR or RTK antigen test result is subject to a self-test upon check-in on site. Kits are available upon check-in.
Pets
Pets are not allowed in the accommodation.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 | 76 |
Another facilities in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 | Cable TV, Desk, Hairdryer, Separate shower and tub, Shower |
Frequently asked question in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
What are available facilities at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?
There are top facilites at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 such as AC, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2?
The standard check-in time at Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2 is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
8.6
Very Good
From 463 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
8.8
Meal
8.3
Location
9.0
Service and Facilites
8.5
People often mention about Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
All
Accessibility (16)
Bedroom (15)
Staff Friendliness (13)
Room Space (13)
Hotel Area (13)
Surroundings (12)
Ambiance (12)
Bathroom (10)
Check-in/out Time (9)
Soundproof (8)
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Traveler Reviews Aerotel Kuala Lumpur (Airport Hotel) - Gateway@klia2
Number of reviews per page
20
40
Customer reviews
G***t
6.5
/10
Reviewed 2 day(s) ago
Location and others are OK. Only problem is noisy. Close the door sounds heard a lot.
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Yudi H.
Leisure
9.4
/10
Reviewed 7 day(s) ago
The room was comfortable but we had to wake up early to go to immigration.
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Accommodation's Reply
08 Apr 2025
Thank you so much for taking the time to post a review, Yudi H! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and we are very sorry for any inconvenienced caused during your stayed. We would love to welcome you back soon. Thanks again! Best Regards, Puteri Reservation- Aerotel KUL
M***a
Leisure
8.8
/10
Reviewed 11 week(s) ago
wanted to check in but only went up 1 floor in less than 5 minutes 😍🤩
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Accommodation's Reply
24 Jan 2025
Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
DT
David T.
8.5
/10
Reviewed 12 week(s) ago
For those who have an early morning flight. It is very suitable to stay here.
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Accommodation's Reply
24 Jan 2025
Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
E***a
Leisure
9.4
/10
Reviewed 13 week(s) ago
Very nice and comfy hotel to stay overnight whenever you got the morning flight in order not to rush early to the airport.. I would stay here again on my next trip.. To feel safe for morning flight
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Accommodation's Reply
24 Jan 2025
Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
N***r
Leisure
10.0
/10
Reviewed 14 week(s) ago
It was a last moment check in but they gave the best service. Highly recommended!
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Accommodation's Reply
24 Jan 2025
Thank you so much for taking the time to post a review! We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and it is rewarding to be hear. We would love to welcome you back soon and looking forward to meet you soon. Thanks again!
nr
nadzirah r.
Staycation
9.1
/10
Reviewed 17 week(s) ago
Comfortable bed. Beautiful and comfortable room, clean. Check in- can be long queue.
1 people find it helpful
Accommodation's Reply
13 Dec 2024
Thank you so much for taking the time to post a review, Nadzirah!
We are so happy to hear that you satisfied for services offered and that our cleanliness and comfortable beds were particularly highlight. Additionally, appreciated on highlighting the long queue, we will try our best to improve accordingly. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
i***l
8.5
/10
Reviewed 20 week(s) ago
Located on the 2nd floor of klia-klia, the room is spacious and clean, only 100 meters from the check-in counter, very helpful if you are in transit, close to the food counter which is open 24 hours
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Accommodation's Reply
13 Dec 2024
Thank you so much for taking the time to post a review!
We are so happy to hear that you satisfied for services offered and that our cleanliness and comfortable beds were particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
A***h
8.2
/10
Reviewed 20 week(s) ago
Comfortable, clean hotel, friendly staff, suitable as a transit hotel because it is close to the gate
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Accommodation's Reply
13 Dec 2024
Thank you so much for taking the time to post a review!
We are so happy to hear that you satisfied for services offered and that our comfortable beds and friendly staff were particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
T***o
Staycation
9.1
/10
Reviewed 21 week(s) ago
This hotel location is good and comfortable hotel
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Accommodation's Reply
13 Dec 2024
Thank you so much for taking the time to post a review!
We are so happy to hear that you satisfied for services offered and that our comfortable beds was particularly highlight. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!
P***y
Transit
10.0
/10
Reviewed 27 week(s) ago
Sound proofs needs improvement. Overall great transit hotel 👍🏼.
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L***w
Business
9.4
/10
Reviewed 27 week(s) ago
The location of the hotel is very strategic and very helpful for those who have early morning or late night flights.
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DM
Dayana M.
Transit
9.1
/10
Reviewed 29 week(s) ago
Excellent. Friendly staff and nice room. Love it.
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H***i
Transit
9.4
/10
Reviewed 35 week(s) ago
Quick access to check in or take a break at the airport when you have to transit.
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1 people find it helpful
j***n
Transit
10.0
/10
Reviewed 36 week(s) ago
The location is very strategic, the staff service is always friendly and the rooms are clean, but you need to pay attention to the soundproofing level in the room, because it is very noisy.
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2 people find it helpful
Andri F.
Leisure
9.4
/10
Reviewed 36 week(s) ago
It was very interesting to stay at this Hotel. Everywhere access is easy and clean.
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J***y
6.5
/10
Reviewed 37 week(s) ago
Very noice, the Sound insulation was bad, and next door were Chin tourists, they were very noise. I stay on 23/7-24/7 (208).
1 people find it helpful
D***l
Transit
6.0
/10
Reviewed 37 week(s) ago
The room for solo was very small, and the worst part is you have to use the sharing bathroom, so if somebody inside you have to wait until they finish, and sometimes the bathroom/toilet will smells bad after somebody use it. For their rate, I won't recommend this hotel.
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Accommodation's Reply
24 Jul 2024
Thank you so much for taking the time to post a review!
We are very sorry to hear that you didn’t have a great experience in our hotel. Please be informed we got few rooms category in our hotel. We advise you to read the description before proceeding the room booking to avoid misleading information. Thank you for choosing us and apologized for any inconvenience caused. Thank you!
a***h
Transit
9.4
/10
Reviewed 38 week(s) ago
Hotel in airport. Great hospitality, clean and warm staffs. Check in was smooth. Clear instructions given. Will stay here again.
1 people find it helpful
Accommodation's Reply
24 Jul 2024
Thank you so much for taking the time to post a review!
We are so happy to hear that you satisfied for services offered. We truly appreciate on the comments received and its rewarding to be heard. We’d love to welcome you back soon and looking forward to meeting you soon. Thanks again!
L***a
Transit
8.8
/10
Reviewed 39 week(s) ago
The check-in process is fast, the location is inside the airport, the hotel is clean and comfortable.
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Accommodation's Reply
09 Jul 2024
Thank you so much for taking the time to post a review!
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and cleanliness were particularly highlighted. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.
We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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