Greystone D'Majestic Place

Firstly,they charged a lot ,200Rm，double the room rate price（100Rm)as the deposit.And gave me a very long contract and two cards.One is room card,the other one is elevator card.I only knew if the card has been lost,all the deposit 200Rm will be punished. The second day,above 11am,we went to the swimming pool,and left our room card inside my room.So I went to the reception to ask them to open the door for me. The front desk staff replied to me waiting in front of my room.So I asked my father waiting in front of my room,and I went to the swimming pool.He had waited at least 1 hour.After they opened the room door after half past 12 o'clock at least,my farther told me back,and then I prepared to check out.But when I checked out at 1 o'clock,they charged me 30Rm for delay.They claimed they opened the door at half past 12.They made me waiting so long time without any apology,but charged me 30rm for the reason they called delay beyond checking out time 30mins and didn't give me any proof or fine receipt,just returned 170Rm deposit. So,I apply to get my money back,formly

I hope this message finds you well. I am writing to express my dissatisfaction with my recent stay at your hotel, Greystone D’majestic Place, during my visit. Unfortunately, I encountered several issues that made my stay uncomfortable and disappointing. Upon entering my room, I noticed that the cleanliness was far below the standard I expected. The floors were not properly cleaned, and the bathroom had visible dirt in various areas, including the sink and shower. To make matters worse, I encountered a cockroach in the room. This was extremely unsettling and concerning, especially for a hotel that I trusted to provide a clean and safe environment. What’s more alarming is that my wife developed skin irritation shortly after staying in the room. The irritation appeared to be a result of the uncleanliness and possibly the presence of pests. I understand that occasional issues can arise, but these problems were quite serious, and they significantly impacted my experience. I would greatly appreciate it if you could look into these concerns and take necessary actions to prevent similar incidents from occurring in the future. Please get refund back if i have pay extra with clean.

So smelly. Picture is fake. The room is old and damp

In the room so many lices , the rooms was so smelly, dirty and many lices. I cant sleep and directly checking out

The air conditioner leaked, there was no broom, and rags, the hot water for bathing was off, the sink was broken and the water didn't flow. This room should not have been sold to customers. It made me feel disadvantaged.

Staff hotel ga ramah, check out lama

The place is okay. I'm just a bit frustrated with the customer service, as it's hard to contact them, and the refund process takes more than 7 days, not as promised