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Sunway Resort Hotel
Resorts
8.8
Impressive
From 313 verified guests reviews
What Guests Say About Their Stay
Great Resort (1)
Friendly Staffs (1)
Excellent Service (2)
Tasty Breakfast (1)
Guest
9.4
/ 10
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
Reen N.
8.5
/ 10
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
Chiam Y. L.
9.4
/ 10
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
In the Area
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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
Strategic Location
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Sunway Resort Hotel
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Persiaran Lagoon, Bandar Sunway, Kuala Lumpur, Bandar Sunway, Malaysia, 47500
9.1
Strategic Location
Discover More About Sunway Resort Hotel
About Sunway Resort Hotel
Sunway Resort Hotel (previously known as Sunway Resort Hotel Hotel & Spa) is Kuala Lumpur’s most iconic 5-star hotels, situated in Sunway City Kuala Lumpur, Malaysia’s premier entertainment and hospitality destination. Located just 25 minutes away from the city centre and 35 minutes from the Kuala Lumpur International Airport (KLIA).
The hotel offers 477 smart, environmentally-friendly and intuitively designed rooms and suites fitted with state-of-the-art technology, including speciality suites that are perfectly tailored for different types of guests; from business travellers and families to wellness and luxury seekers.
Discover exclusive lounges and family zones like Aquaventure Playland and have an extraordinary dining experience, from world-class cuisine at Gordon Ramsay Bar & Grill, the multi-Michelin starred chef’s first-ever restaurant in Malaysia and outside of London to the vibrant market-style buffet at The Resort Café and laid-back poolside dining at Fuzion. Unwind in a tropical landscape pool with cascading waterfall, stay in shape at the fitness centre equipped with high-tech equipment by Technogym and get exclusive benefits when you choose to stay in the Club or Suite rooms. Being inter- connected to the Sunway Pyramid shopping mall and Sunway Lagoon theme park, guests will be able to hop from elegant boutiques to exhilarating rides within minutes.
Asia’s most outstanding events are also created here. With comprehensive meeting and events facilities featuring world-class spaces and the latest state-of-the-art technology, you'll be able to organise an event or a gathering to your exact requirements. From international conferences and exhibitions at the convention centre, brainstorming sessions and meetings in our fully-equipped meeting rooms, intensive team teambuilding at Sunway Lagoon, to spectacular wedding celebrations in the Grand Ballroom and exclusive corporate dinners at the Gordon Ramsay Bar & Grill, they've got what it takes to create exceptional experiences for you and your guests.
The options are simply endless at Sunway Resort Hotel!
All facilities in Sunway Resort Hotel
Others
Hotel Services
- Bellhop
- Concierge
- Money changer
- Doorman
- Express check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Tours
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Buffet dinner
- Buffet lunch
- Cafe
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Family room
- Non-smoking room
- Smoking area
- Smoke-free
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- Projector
Nearby Facilities
- ATM/Banking
- Beauty salon
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Accessibilty
- Disabled access friendly
- Accessible parking
- Accessible path of travel
- In-room accessibility
- Wheelchair accessible
Transportation
- Airport transfer
- Parking with surcharge
- Limo or town car service
- Valet parking (surcharge)
Connectivity
- LAN Internet
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
- Airport transfer
Sports and Recreations
- Bowling alley
Kids and Pets
- Babysitting with surcharge
Things to Do
- Garden
Accommodation Policy & General Information in Sunway Resort Hotel
Important Note
As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax. Non-refundable PREPAYMENT for entire stay is required at the time of booking. Booking(s) will be charged the total price of the reservation if they cancel at any time. Prepayment will not be refunded for cancellations or shortened stays. The offer is not valid in conjunction with other offers or promotions.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Please be informed that we are currently reopening in phases. Whilst we strive to deliver uncompromising guest experiences, our facilities are limited at the moment.
Implementation of 8% Sales & Service Tax Effective 1st March 2024 - As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Additional Policy
EFFECTIVE 1 JAN 2018 - Rates are quoted nett in Ringgit Malaysia (RM) inclusive of all prevailing taxes. Additionally, the mandatory RM10 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guests. This amount is to be collected by the hotel, on behalf of the Government of Malaysia, upon check-out. All Malaysian Nationals and Permanent Residents are exempt from paying this tax.
Non-refundable PREPAYMENT for entire stay is required at the time of booking.
Booking(s) will be charged the total price of the reservation if they cancel at any time.
Prepayment will not be refunded for cancellations or shortened stays.
The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
Non-refundable PREPAYMENT for entire stay is required at the time of booking.
Booking(s) will be charged the total price of the reservation if they cancel at any time.
Prepayment will not be refunded for cancellations or shortened stays.
The offer is not valid in conjunction with other offers or promotions.
Implementation of 8% Sales Service Tax Effective 1st March 2024
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodation and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.
General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Sunway Resort Hotel | 477 |
Number of floors in Sunway Resort Hotel | 21 |
Another facilities in Sunway Resort Hotel | Bellhop, Concierge, Money changer, Doorman, Express check-in |
Frequently asked question in Sunway Resort Hotel
What are available facilities at Sunway Resort Hotel?
There are top facilites at Sunway Resort Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunway Resort Hotel?
The standard check-in time at Sunway Resort Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sunway Resort Hotel provide breakfast?
Yes, Sunway Resort Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Sunway Resort Hotel
Overall Ratings & Reviews Sunway Resort Hotel
Traveloka (313)
Other (8007)
8.7
Very Good
From 313 reviews
Provided by travelers on
Cleanliness
9.0
Room Comfort
9.0
Meal
8.8
Location
9.1
Service & Facilites
9.0
People often mention about Sunway Resort Hotel
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Surroundings (1)
Family Friendly (1)
Staff Friendliness (1)
Check-in/out Time (1)
Ambiance (1)
Bedroom (1)
Bathroom (1)
Hotel Area (1)
Taste (1)
Variety (1)
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Traveler Reviews Sunway Resort Hotel
Number of reviews per page
20
40
N***l
Leisure
10.0
/10
Reviewed 17 week(s) ago
The staff is very friendly and helpful..the kids pool is the best..the children are happy..can repeat next time
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Sigit P. S.
9.7
/10
Reviewed 35 week(s) ago
Great Place for Family. One stop everything.
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VV
Viknesh V.
5.1
/10
Reviewed 63 week(s) ago
1) I encountered to wait 1hour 20 min for check in at counter I need stand such long time to check in you staff sitting down working slowly no one is monitoring queue many guest confuse without and explanation. 2) My reservation no capture and need to wait another 30 minute whole process for check in took 2 hours. It's very weird and never before when I check in any other hotel around world maybe it's your hotel standard for guest queue for 2 hours. 3) I was given club lounge no one explain the for usage the club lounge. Even I when inside the lounge no explain the time of cocktail time. 4) F&B at breakfast my cup is chipped
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2 people find it helpful
hendrik h.
8.5
/10
Reviewed 65 week(s) ago
Kamar oke. Colokan power di samping nakas dan meja rias tidak fungsi. Sudah lapor di operator. Tapi yang diperbaiki cuma di meja rias. Di nakas samping bed tetap tidak fungsi.
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el
emerson l.
9.7
/10
Reviewed 73 week(s) ago
I got upgrade room for me and my family. The hotel is really clean. The view is really nice. Connecting with the mall is superb.
1 people find it helpful
RW
Rocky W.
6.2
/10
Reviewed 95 week(s) ago
The room doesn't have proper sound proof. There is a very loud music party or festival playing every afternoon for hours at the swimming pool. I don't know if you will call me sensitive, but you can hear all the noises from the neighbors room, slamming on the doors, noises, running and jumping.
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DS
Darwis S.
9.7
/10
Reviewed 104 week(s) ago
Great services and pleasant room. Was offered to upgrade to Club Room which is even better for the kid.
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Nadiah Khalid Abdat
9.4
/10
Reviewed 134 week(s) ago
I didn't put much expectation in the hotel as it looked like an old hotel from the exterior. I chose it because it was near my grandma's place. From the moment I entered the lobby, I was blown away by the interior and the service. But then when I went to room is when I texted my friends to try this hotel. The newly refurbished room is beautiful, clean. And just perfect. A definite must stay.
Read More
1 people find it helpful
Reen
Shopping & Culinary
8.5
/10
Reviewed 250 week(s) ago
This was my first staying at Sunway Resort & Spa.. I just wanna say that this us the best ever hotel i’ve been staying because the service are very excellent & all staff are very friendly, helpful & always give the best service during our stay at this hotel. We are being treated as a VVIP from the day we checked in until the day we checked out. The interior of the hotel are very nice & clean make we feel comfortable & enjoying our stay here. Congrats to the hotel management for hiring & well trained all their staff to give an excellent service to all guest. I would recommend my families, my friends & others to staying here. As the hotel is just next by the Sunway Lagoon & Sunway Pyramid shopping mall where we can walk through walking path (connecting from hotel) without going through under sun. I would like to give 20 🌟out of 10 🌟😉😉😊😊.
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Amelia Toh Pei Yin
Romantic
10.0
/10
Reviewed 251 week(s) ago
it was a wonderful stay. definitely will recommend.
1 people find it helpful
DT
Daulat T.
Romantic
8.5
/10
Reviewed 251 week(s) ago
The hotel is clean, the staff are friendly and the breakfast menu is good.
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EV
Emilio V.
Romantic
10.0
/10
Reviewed 252 week(s) ago
So happy we got a free upgrade to the executive suite from the Junior suite because it was out wedding. Breakfast buffet was great. The toiletries provided like the shampoo was good quality.
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Pascal Nolte
Business
8.5
/10
Reviewed 256 week(s) ago
I enjoyed my stayed here. Very nice hotel. Location is perfect. Directly connected to sunway pyramid. The housekeeping service is super efficient. They clean the room couple of times in a day. They as well prepare the night sleep. I booked the room with club lounge free access. However I am very disappointed with the food options.very few option. During afternoon snacking time, there only small snack options. I stayed in this hotel before with club access, there used to have more option. But now they remove fried noodle and rice. Only small snack available. There even one time, I went, the lounge area in unacceptable condition. They didn't clean the table. The last day stayed here, I decided to go to have breakfast in main breakfast area. But the receptionist in restaurant, insisted me to go have my breakfasts in club lounge area. After discussion, they finally allow me to have breakfast there. This is so disappointed.
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BT
Budi T.
Family
9.7
/10
Reviewed 259 week(s) ago
This hotel has perfect location where family members can shop, play at Sunway Lagoon Park, relax on beach pool.
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SM
Stevviana M.
Family
8.5
/10
Reviewed 259 week(s) ago
The hotel is clean and comfortable, also close to the mall.
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HM
Hugo M. M.
Family
6.0
/10
Reviewed 260 week(s) ago
Check-in time is very long, even though it was booked 3 months in advance though via traveloka.
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Aan S.
Romantic
6.0
/10
Reviewed 260 week(s) ago
I will check in waiting 3 hours. Go back and forth to the receptionist. Staff are not friendly no one directs.
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2 people find it helpful
Chiam Yoke Lin
Family
9.4
/10
Reviewed 265 week(s) ago
Celebrated my mum's birthday in Sunway Resort. Everything is perfect! Million thanks to the guy in front desk who upgraded me to the club room. Had a wonderful and memorable birthday celebration.
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rs
rina s.
Family
10.0
/10
Reviewed 266 week(s) ago
Beautiful hotel. Very good service and the breakfast was excellent. Very satisfaction and the hotel very clean and the people there a very friendly.
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AB
Atikah B. J.
Family
9.7
/10
Reviewed 266 week(s) ago
Very good. Nice room. Next to Sunway lagoon. Highly recommended.
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