Hotel Benidorm Mexico City

Just returned home after 4nights staying in this beautiful hotel, and must say it's the best I've stayed in Benidorm. Spotless clean, 2 great rooms, both sea view on the 9th floor. Food was very nice, & due to us catching an early flights a breakfast bag was given to us, you couldnt fault it. staff were friendly & helpful. I give 5* to the hotel, location.

Our initial impressions of the hotel in Benidorm were very positive. The property looked great upon arrival, and the reception area was welcoming with a friendly staff. The hotel's location was excellent, making it easy for us to explore the surrounding area. However, our experience was marred by several issues. Firstly, we were disappointed to find no parking available in the hotel car park, despite the website indicating that parking could be requested upon arrival. This caused some inconvenience as we had to find alternative parking options. Upon entering our room, we were initially impressed by its appearance. It seemed well-decorated and comfortable. Unfortunately, after unpacking and resting from our drive, we noticed it was very warm. My husband tried to adjust the air conditioning but couldn't get it to work. We informed the receptionist on our way out to explore the town, and they assured us someone would look into it. While we waited, we enjoyed a drink by the pool. Before heading into town, we checked back at reception and were informed that the air conditioning was indeed broken. They offered to move us to another room two floors higher. Although it felt inconvenient to pack up and move again, we agreed because the room was too warm to sleep in. My husband requested some form of compensation for the inconvenience, and the hotel kindly offered us a free dinner, which we accepted. We changed rooms before going out and later went to the hotel restaurant for the complimentary dinner. Unfortunately, the food quality was quite poor, resembling that of a subpar school canteen. The fish was dry, and overall, the meal was disappointing. However, since it was a gesture from the hotel, we did not complain and expressed our gratitude. The issues didn't end there. Upon returning to our new room later that night, we noticed the light was flickering on and off. To our horror, we encountered a cockroach in the bathroom on the 9th floor. As a result, we avoided using our room's bathroom for the rest of the evening, opting to use the lobby facilities instead. We mentioned the cockroach incident to the receptionist upon checkout but were met with disbelief and no offer of compensation for the additional inconvenience we experienced. In summary, while the hotel has potential with its great location and initial appearance, our stay was significantly impacted by the lack of parking, malfunctioning air conditioning, poor-quality complimentary dinner, and the cockroach issue. The hotel management should address these issues to ensure a more comfortable and pleasant stay for future guests.

We arrived to be told even thoughvwe had booked 3 months prior there was no room available for us and we were sent across the road to Los Alamos. Contacted easy jet and they said that the hotel was not one if there's therefore we could not stay as they were not insured for us to be there and we were moved to Diplomatic next door which was fabulous. Very disappointed, 3 hotels in 2 hours

The girls in the bar made me so happy. They were so efficient but also so funny. Joli Peralta and Cristina looked after me so well.

Lovely clean and modern hotel. Staff friendly and helpful. Plenty of breakfast choice. Great location in middle of the strip and old town. Only downside if it is a downside is the lifts were a bit slow especially at busy times but who’s in a rush on holiday. Rooms serviced every day and we had bedding changed half way through a 5 day stay. Load your key card with some euros and spend on food and drinks around the pool at discounted prices. Great idea. Would definitely recommend and stay again.