Residence L'heritage Hipólito Taine by Bluebay

Nice hotel location. Near to a nice Presidente Masarik avenue whit a lot of good restaurants. Quite and very good breakfast prepared by their responsible Juana Torres. Excellent service and attention.

Great service overall, the complimentary breakfast is great and Juana Torres will provide you with excellent customer service

Place is nice and well maintained, location is excellent near to a lot of place’s of interest. Breakfast was amazing chef Alma is the best and her food was delicious.

Do not stay here. The photos on their website are misleading. The rooms are not clean. The refrigerator had food in it, the pillow cases and sheets had hair on them. I reached out to the front desk multiple times. They finally sent someone to clean it several hours later. The air conditioning is outside of the bedroom. It does no cool the bedroom. I asked for a different room. I was told all the rooms have the same unit and that is as cool as it gets. I did not sleep well. Breakfast and the condition of the rooms are poor. I do not recommend this hotel to anyone. This is the worst hotel experience I've had in Mexico and I travel there often.

(Please read the whole review for update). We enjoyed our stay at this hotel. It’s clean and everyone working here is warm and welcoming. The room was clean and the cleaning people do a great job. Our favorite part of this hotel was breakfast with Roberto. He made every morning breakfast something we looked forward to. He was so accommodating and his attention to our breakfast experience was above and beyond than we expected. Our only complaint was our room had a faulty shower door that was very hard to open and close and we felt should’ve been repaired prior to our arrival. Other than that, we highly recommend staying here. UPDATE: We went back again in April 2024 and oh my goodness! What a terrible difference. Same room but this was not remotely like it was before. First day upon arrival, we did not have towels. The front desk acted like it was my fault when I went to ask for them 5 minutes after I arrived. The towels they gave me were falling apart. The next day someone came to clean the room and took the towels with them and didn’t leave any. You would think it would end in here, but it happened in the third day again. Every day each towel looked like it was falling apart. Holes, stains, and just super worn out. And there is the breakfast part. There is actually no breakfast like it used to be. No Roberto either. They throw a toast and coffee and call it a “continental breakfast”. The person doing the breakfast was very accommodating and sweet, and pretty much said the owner took all the ingredients out of a regular breakfast. Did I mention the pillows and bedding? They were balls of something wrapped in pillowcases. You know how cheap pillows are? We went nearby and bought 2 pillows for $6. I actually think they switched the mattress for something else very uncomfortable and cheap because it was not the same comfortable mattress they had before in that room. And the sheets. Ugh. I won’t describe them so you don’t puke. The bathroom in even worse condition than last time with missing parts on the sink faucet and in desperate need of a coat of paint. Do yourself a favor a stay somewhere else. This is very expensive for what you’re getting, even at this location. The first time we paid $80 a night and it was worth it. This time this should have been half of that price but instead was almost 3 times the price. The owners are completely delusional and trashed the reputation of this place by providing the worst service, worst amenities, cheapest everything. They are just cheap a$$es. I will never stay here again. This would be “okay” for $20-40 per night (at your own health risk). Anything over that amount they’re ripping you off cause you won’t get the basics you pay for.