Boutique Hotel Zaan

The noice levels was over the top as we ended up with a room downstairs right off a busy street. The windows need serious insolation, anyone smoking outside fills the room. I like the area, however this hotel will not be my first or second choice.

Loved the location! The windmills were directly across the water. The view was amazing. The room was extremely comfortable and it had a huge bathroom. Breakfast was included and was perfect for the morning. I loved how it came served on a tiered tray. This whole location is a must stay for anyone looking for a Netherlands experience. I will definitely stay here again.

A short walking distance to the train station and windmills.

Very cozy, good breakfast, next to the river so it’s a good view, quiet and in general I enjoyed my stay

the location was close to the windmill village area and to the train station. The email was received very late on the day of checking in while I didn't have internet on my phone when I arrived late at night plus no one in the reception area..........very disappointed and was panic.

There aren't too many places to eat. The selection is not large

Wonderful place to stay, great location and view right on the water. 5 min walk to shops/windmill village. Definitely recommend staying here

Internet checkin is useless as we did not have cell coverage before going to the hotel. The idea is poor Hotel is great!

The room was big and well designed and fully furnished. It was clean.

Twin room beds were right next to each other not separated. Tight space for the price. We did not get a room with a view which was disappointing

The location is the best for what I wanted. We were able to walk to the windmills and village.

The daytime lady at the desk was amazing a sweet. Only complaint was trying to check in was beyond hard as we didnt get our email with instructions so we almost showed up too late without a place to stay. The gentlemen at the night were not the most helpful in finding our room that was not at the same location.

The check-in process was very confusing. Was I supposed to check in 24 hours in advance? The instructions say check-in is between three and eight on the day of arrival. I found the email to check in online and did so around 5 PM on the day of arrival. I awaited for the further instructions to find the room and get the electronic key. However, nothing ever was received details on the check-in indicated there was no hotel front desk. I was concerned the whole way there, not knowing what I was going to find. It was not a good feeling. Fortunately, the guy at the restaurant said no problem. I can take care of you gave us our keys because we had two rooms and we were all set for the night. It’s not the people it’s the process. The people were exceptionally accommodating, but the online process was confusing concerning and something I really don’t want to have to do again. The hotel was very clean the room pillows and sheets. Everything appeared, smelled, and felt new. The breakfast please, everyone in our party.

It’s nice

Great small boutique hotel and great staff that was very helpful.

The Breakfast was good and the service great. Pleasant young people at the reception and restaurant. Our room was on a main crossing, but it was quiet. Lovely small town feel to the place. Super convenient for sightseeing. Safe and free parking was available.

Clean, food is amazing, and view from famous windmill

When we got to the "annex building", we were not less than shocked by the difference between the boutique hotel and this annex building which has nothing to do with Hotel statement, but more than a building of rooms. In addition, the room has a glass door directly to the street (used to be an office I believe in the past) where my wife and two kids were afraid all night. If this kind of building was pictured and presented on hotels.com website (which is not, for a good reason) as the "Annex building" no way I would reserve it, definitely not for 183 euro, as I was willing to pay this amount to stay in the unique hotel above the river. When you order a room you also pay for the location and uniqueness of a hotel as should be with a "Boutique" one. When we reached the hotel reception and claimed the building, the answer was that the hotel is fully booked and there is nothing they can do about it. I personally think that this is not something I can refer as a fair business and standing behind a statement that it was stated in the reservation itself... Also,hotels.com did not take responsibility for this misleading (as it appears in their website) and was rejected any request for compensation for the fact that the hotel is not willing to do so. Not less than a bad joke. Stay away !!

I stayed for 5 nights for work. The room was spotlessly clean and a very comfortable bed. There were a few very minor issues: the coffee machine in my room didn’t work. There was no shower gel provided in the bathroom ( only shampoo ), there is no light in the wardrobe and it was very dark so made it very difficult to see clothes when getting ready very early in the morning. A all fridge in the room would have been appreciated as it was very huge when I stayed so any cold drinks or food went warm very quickly when left out on the side. Some of the restaurant staff were quite abrupt & service was quite slow. I asked for some parmasam cheese for my pasta and it arrived 15 minutes after my pasta had. There also isn’t anywhere you can sit and eat your own food. I understand that the hotel has its own restaurant but one evening I wanted to eat a quick salad I’d bought from a supermarket (I’d eaten in the resultant 3 nights already) and was asked to leave the premises or eat in my room. It seems a shame that there isn’t a small outside space that guests can enjoy without having to purchase something, especially when it was very hot when I stayed and my room was on the ground floor next to the bike store so I had to keep the curtains closed during day time. These are all small niggles though!

This property was very convenient for seeing the sites, & areas. Our room was on street level, & it was very noisy. There was also a lot of noise from other guests coming in and out of the building, as that room is right by the street entrance. The room was also very dark. Painted a very dark colour, & because the windows and sliding glass door were on street level, we were not comfortable having the curtains open. For the size of the room, we felt it would have been nice to have a small fridge in the room. Proximity to the sites really was great. Breakfast was good, staff was friendly.