Fletcher Hotel - Restaurant Leidschendam - Den Haag

We’ve stayed at this hotel 3 times over the last few years. Our first stay was great, a lovely room with a lakeside view. Our sleep was disturbed when we stayed December 2023 as another guest locked themselves outside of their room smoking on the balcony and closed the door too far. We let the hotel know, and didn’t hold this against them as this was a guest who made a mistake. We returned in December 2024, on our usual trip around the Netherlands. They had moved to a new booking system, which caused our booking to be overlooked, it was for three people as we had a friend travelling with us this year. We spent best part of half an hour at the check in desk, they had our old cancelled booking with Expedia, checking that we had already paid, working out if where our friend would stay as there wasn’t a bed set up (she ended up in another room) to then be given Car Park facing rooms, not lakeside as booked. These rooms face onto Westfields car park, which has no parking restrictions or time limits. The car park hosts groups of men into the early hours who are out there shouting, laughing, and making as much noise as possible with their cars, horns/racing. We were unable to sleep until gone 2am both nights when these men finally left. These are not young men, but grown men around their 40’s. We raised a complaint with the hotel, and they did not acknowledge or respond. The Westfield centre is fantastic, but it’s so easy to get to Den Haag, we will stay there instead this December

The breakfast was well stocked and always had good food

All was good.A bit away from city center but trams cover all the city. Good room service, and helpful people on the counter.

Lovely hotel and friendly and helpful staff. Just one small gripe was for breakfast. We are vegan and no hot option although the chap on the front desk did get us some soy milk so we could have some cereal. There was also butter for some bread. Maybe some vegan cheese or salami would be a nice addition. Other than that no complaints and would Definitely stay again.

Close to the mall and tram

This property was perfect for what we needed. Easy access to city center via tram/bus. Mall right across the street for that one day when one of us had business and the other was tired of sightseeing but just wanted to get out. Tons of interesting restaurants in the mall. Staff friendly and helpful. rooms clean and nice sized.

Literally walking distance to the one and only mall in the Netherlands. So convenient! Breakfast was not included in our stay but very good nonetheless - we paid for ours.

Stayed here for a week and used as a base to travel around the area. Had a room with balcony overlooking the lake, definitely worthwhile booking that class of room, was so peaceful. Room size good. Rented an ebike from reception a couple of times. €29 per day but did get used out of it all day so worth it. Only downside lighting in room more accent lighting than bright and functional. No ramp to or from property which is massive barrier for anyone with access issues. Supermarket a few mins walk away is great value for morning goods and take away coffee if you want to avoid expensive breakfast prices. Easy to access free parking and 2 tram stops nearby. Overall really happy with my stay

all good

Perfect for what I needed! Close to family , loved the mall and transportation was easy and close

As other reviews mention, customer service isn’t the greatest. The biggest problem is the lack of soundproofing in the rooms. The guest staying diagonally above us decided it was appropriate to play an instrument in their room at 9:30pm. Then just before midnight we were woken up to shouting and banging saying “Can you let me in” We thought this was the hotel trying to get into the room of a guest who had locked their door. The shouting then turned to “I’m in 310, can you get help” I went to reception to report this, and I caught some other guests who were tired of the noise and decided to leave, we didn’t have that option gone midnight. I went up to the floor with the staff, incase it was a medical incident and they needed assistance. Turns out the guest had just locked themselves out on the balcony smoking. We reported the disruption at check out in the morning. The room could do with some more thorough cleaning and maintenance. There was a storm so it was very windy. There was a broken vent in the window which made the room cold. The air con was locked to cold only, obviously other guests were cold too as it was set to 30c, but as it was set to cold it just made the room colder. There were also rubber bands and a previous guests hair tie on the floor. Hotel is in a really great location, seconds away from a really great Mall with lots of dining options. The bed was very comfortable, just wish we had more rest.

An excellent hotel! Very clean, love the location and convenient location to the trams. We would definitely stay here again. Thank you.

Nice location, nice welcoming by the staff.

Just right for shops, restaurants and visiting the bulb fields

Overall a nice stay. Friendly staff and great location. Rooms were OK but the hotel could use some updating.

Proximity to the Mall

Very close to relatives.

The views of the lake were great and generally the level of cleanness and facilities was great however the area next to the restaurant entrance from the street wasn’t the case .Also management didn’t seem to notice dirty cups and glasses left lying by the lift area.

Het hotel was erg netjes en vriendelijk personeel. Wij hadden bijbetaald om een kamer met bad te hebben. Toen we aankwamen bleek in de hotelkamer geen bad aanwezig. De vriendelijke meneer bij de receptie gaf aan dat dit een fout op de site was, helaas kon hij hier niks aan veranderen.

Goed geregeld, netjes, super service, vriendelijk personeel, zowel bij receptie als in het restaurant. Voor herhaling vatbaar😀