Aspen Manor Motel

This review could come down to different ideas of what service looks like, and the fact the managers have very limited English, which made communication hard. Overall, dealing with the managers was a less than average experience. The buildings are tired, yet roomy. Apparently, WiFi was available but not offered. There were lots of little things that added up to taking the edge off what could have been a very pleasant stay. I don't consider it to be $175 well spent for one night. My family have been moteliers, where huge emphasis was put on service. Sadly, good ol' Kiwi old-school service was not on display here.

No reception. No kettle

Use of toaster short circuited the power. Pillows on second bed flat and lumpy - cheap Shower basin fills up with water after afew minutes No one in office to ask for help Did have clean sheets and kitchen and bathroom bench tops clean due to being relatively new Needs to be re- rated. It is not a 4 . Pictures and info misleading to people. Definitely can see past emergency housing impacts all around the property. Tired and run down

Was surprised that expedia had this property as an option when it is so run down. Rooms were very average, not cleaned very well. Spiders everywhere. Very soft beds. No cleaning stuff to do dishes. No rubbish bin. Windows didn't shut properly. Curtains ripped and stained. Other rooms had smashed windows. Very over grown bushes, our car got all scratched up.

The bathroom towel was stained with black marks and almost threadbare. No permanent on-site manager and numerous housing assisted people occupying some of the units.

It was that afternoon sun that was the best feature. Id particularly ask for those front units again ?6 7 8.

It was terrible - we were not told that the motel was also used as emergency accommodation for homeless people we put into a section of the motel that had all homeless or displaced people living there. It was dirty, rubbish everywhere around the complex, people throwing rubbish out of their doors - our room looked like it had 'stab' marks onthe wall, flies and just down right horrible. We left after two hours and went to stay at another motel.

Disgusting This motel is used as emergency housing which should be stated on the hotels.com website. It was run-down, tobacco smell, no kettle, no soap, couldn't turn on tv, front door was hard to lock, toilet paper holder was broken etc etc. The worst thing though was the domestics during the night (very scary), cars coming in and out all night and loud music all night long. Not much sleep. Luckily we were only there for less than 24 hours and left as soon as we would in the morning. And it wasn't cheap, we paid $217 for the night for 3 of us.

Walked into the room not like the photos online. Dark room. Room wasn't that clean. Black hair all over the place, not pulling Furniture out and cleaning behind it. Broken window handles so you couldn't close them properly. Not really worth the price i pid to stay.

I found the staff very helpful and attentive. There's a lovely restaurant just up the road which is worth a visit if you stay here. The room was nice and had a lot of space.

This motel has gone downhill over the years, we always used to stay and was looking forward to it. Arrived to a room that as soon as you opened the door was hit by the cigarette smoke smell, went out and purchased air fresheners which didn’t help, bedding smelt Smokey. The toilet smelt like an ashtray! stains on the walls and furniture, holes in the wall. Mould on the ceiling in the bedroom as well as the curtains. The most concerning was the wires hanging over the spa pool area! Extremely disappointed. Permanent residents living in the other rooms, which made as us think our room was vacated for the weekend as we had only a spare key with no motel tag? Could only do the one night but did not get a lot of sleep due to smell and the worry of where was the actual room key and were they coming back?

Room was not clean, toenails on toilet floor. Hairs on bathroom handbasin, spiderwebs. Lightbulbs notin sockets. Inadequate room heating, and electric blanket that does not work.

Since covid, i think the rooms cleaniness has suffid and the hand basin would not empty.

Property was suitable for what I was looking for. Bed was comfortable, but could not seem to get sky. They possibly do not have sky tv. Bit disappointed with that, but overall was ok.

we had trouble checking in and out never anyone at reception and door locked spa is dangerous as u get out the sounding area is very slippery older person would be able to use it .kitchen everything is down low not good if u have a back problem like me Decor is very old only thing good about it was the location to the hospital and shops was close. would not stay again

I would have likes to know it was being used to house Homeless. Walls thin. The occupants next door argued non stop 12 midnight to 5am.

Location and checkin were great. Room was dissapointing. Bed was comfortable but room was cold, Broken electrical plug hanging from wall, Amenities old. Load thumping music and voices from another room until midnight. Cars revving loudly outside room at various times through the night. Domestic arguments outside room at 0400.

Problems check in, said I hadn't paid, had to go to bank to get proof & still they weren't happy. Lots of things need fixing in 4 rooms we had, iron in only 1 room, lots of rubbish outside needs clean up, cleaners not understand english to get replacement linen for 2 night stay, unmanned reception at crucial check in times. Never go there again, never recommend

Nice little unit, plenty of space and comfy bed. Also convenient location for Hamilton Gardens.

Close to the city centre and close to cafes and restaurants. In a nice part of town too