Grand Hotel Wanganui

I really don't know how this place is still operating!!! Broken curtains, black mold , Damp smell, unsafe lift, and it goes on!!

Arrived and our friends couldn’t get an electronic key as machine broke and young guy didn’t know how to fix it. Said he rang his manager but he didn’t answer. Went to our rooms and our electronic key didn’t work properly. Went and asked for a proper key and he didn’t have one. Getting back in to get my gear took a lot of patience as the door opened sometimes. Our room was OK but picture on wall was upside down, everything was old and nothing matched. The shower drain had no cover and it stank. The window latch was missing so we had to tie the window to leave it open as there was no air conditioning or fan. There is no food on site. Our friend whose room was worse had a physical key. We were not told you needed an electronic key to get in the building in the evening - he got locked out and only got in when another guest came back. Someone there said it is a bit like Faulty Towers.

Grand old hotel with full facilities. Suffering like all from staff shortage for kitchen and front of house.

This is the most unpleasant, squalid hotel that I have ever stayed in, many of the services offered in their Expedia listing aren't available. It may have been The Grand Hotel back in the day but now it is a poorly maintained, revolting place, used to house the local homeless, some as permanent guests. The pictures look OK but don't be fooled, stay away. I had to get Expedia's help to get some of my money back and it was like getting blood out of a stone.

I loved the historical building. The Irish pub downstairs had good food. Staff were all efficient and friendly

The rooms are very basic and need a refurbishment however they are clean and beds are comfy. I think I may have been the only guest staying there! I like the fact you can have dinner on site at the Irish bar. Location excellent close to the shops. Even tho it is the most basic place I stay at I like it and have stayed 3 times now It’s value for money.

Very pleasant and helpful staff Ate in the bar one night - very nice meal The location of the hotel was excellent

This hotel was incredibly dated, you can tell theres been absolutely no improvements in YEARS.

The hotel staff are extremely friendly and helpful. Hotel well priced. would stay again

Staff friendly. Very clean

It was close to Wanganui cbd. The receptionist was brusque,rude and shouted at the lady before us. She was not helpful.

We have stayed at the 'Grand' annually for many years. Always a treat to see the proprietor who had become a 'friend'. Sad to hear Neville, had sold the hotel . We were shown to what I would call a 'Mumbai' room. Canvas beach chairs etc! On asking, we were given the sort of room we are used to at the 'Grand' - red velvet chairs etc. The hotel is now owned by a gentleman from over seas . A lot of the rooms are still under renovation. Meals are good.

A lot of history on the walls of each floor. Rare militaria photos of museum quality. Old fashio pub style accommodation wity hearty meals expertly prepared. Lovely spot will visit again. Expect a pub style old school place full of character and charm.

Some things were really good (sheets crisp, towels fluffy, parking etc ) but others could be improved ( TV was poor and limited, shampoo dispenser was outside the shower ). The worst thing was the meal in the Irish pub downstairs: It took an hour from ordering to actually getting them, they were quite small for the cost, Visa was down and we were asked if we could pay by cash and the meals were bordering on cold and just about had to go back.

This Hotel was surprisingly interesting. Although its walls appear cluttered, they are interesting. The staff were friendly and helpful. The rooms were clean and airy, and the bar was fun. Enjoyed the night we stayed, very central to everywhere we wanted to go. Complimentary breakfast was a bonus.

Second time at the Hotel which means we were happy with it and the cost. lt has some historic value and is fairly old. My daughter and I felt safe, free parking was onsite, the room was very clean, bed comfortable, room was warm but there was fan that was great, balcony access was safe and secure. We got a free continental breakfast because it was Wellington Anniversary, that was unexpected but welcomed. No yoghurt left, so the Manager went to find some for us. Overall would definitely stay there again next year. I know exactly what I'm getting. What would be great is if there was information about places where where we could eat, fill up the car, local parks etc. I could have asked though.

An awesome old hotel with a plethora of old framed prints on each floor. Stayed in the new addition which is similar to any backpackers accomodation. Comfortable and clean and quiet, what more could you ask for

The atmosphere is quite lovely and staff aim to please. The room while clean was very outdated, with not even a reasonable amount of hot water/pressure with the shower. We did feel secure and nice to have the breakfast facility on site.

Telephone didnt work, fridge nearly falling off its stand, fan old and noisey, lift very very scary 😬 bar tender very unprofessional had his girlfriend sitting at the bar and kissed her every time he walked past. Room not soundproof

The Grand Hotel was just that - a grand ol’ girl from years gone by. Still in reasonable condition with good food in the bar.