ibis Auckland Ellerslie

They wok us up To move our car from AV station which wasn’t specified not to park ! It’s not ok at all the treat your guests like that

The room was very small but had everything I needed, including the ability to darken the room in the day so I could sleep when it suited me.

Great beds

We generally stay here. We were booked for three nights but unfortunately my wife rested positive for covid after our arrival. We had a choice offered to remain in our room without any services or access to hotel features or leave. We chose to leave and return home, a 7 hour drive. We were asked to remember check out needed to be by 11.00 and it 10.35 despite we had paid for our room until the 26th. Overall a bit disappointing

Great location ,easy to find,basic hotel room but all you need for one night stay.staff friendly

It’s a perfect space for me to relax and recover my energy after overseas trip

😊

The room had not been stocked with tea bags etc

It suits my needs, no cutting corners and nothing excessive or wasteful

Just what you need

I emailed way in advance to clarify the parking situation as we were driving up from Wellington and dietary requirements. Both attempts were unsuccessful for a straight answer and even on the day had to ask staff to explain how the parking worked. Also never got a straight answer about the food. I was told someone would ring me in my room and that didn't happen. I went down for breakfast and was just told there's a gluten free section, didn't anyone know rust. Pleased to see there was a gluten free toaster. I wanted to know if any of the other food like the eggs, bacon, fruit, yoghurt was gluten free, no answer. No one likes gluten free dry wheat biscuits, muesli and plain toast as their only options. On the second day there were oats in the gluten free muesli. Loved the fresh orange juice machine and my partner enjoyed the other offerings. The room was comfortable essentially the bed, I've stayed with ibis around the world and can always expect that same standard. Having to ask about gluten free options is normal but to ask over the phone 2 times before arriving and via email and with no clear answer is disappointing.

Ibis Ellerslie is a good motel, clean and not out-dated

The room and bathroom was extremely small no storage area to put luggage and bathroom essentials in the bathroom. I wouldn’t stay here longer than one night!

The staff were amazing, dinning options, food amazing. Very clean and welcoming. highly recommend to everyone.

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The Staff are friendly and Professional, The Hotel is clean and comfortable. The dining experience was a let down with poorly delivered meals the Angus steak in the burger meal was tough an grisly which was replaced with a dish that was called a Katsu but was simply Crumbed Chicken Schnitzel on long grain rice and didn't resemble a Katsu in any way other than name. again the Staff were fantastic and could not give them enough credit. I would stay again as it is close to my offices but I will eat elsewhere

Stayed at the Novatel part of this hotel before (all the facilities are shared) so gave the IBIS a go. Cheaper. Was on my own. smaller rooms, bed very comfortable, clean, usual cheap type coffee & teas & little milks in the bar fridge, no mini bar. Can get room service food, but had dinner & breakfast in Restaurant. Bathroom is one of these pre-made things, a bit like a luxury yacht ensuite would be, completely functional apart from some problem with the hot/cold water in the hand basin tap. Only thing is the step up into the bathroom, on the 3rd time going there I remembered to lift my foot up & not stub my toe! Room quiet, looking towards the Horse Race Course area, not sure about rooms on the main road side. Had a block out pull down curtain, that sort of was OK but sun comes in around the edges. Also had some shade blinds, that need to be slightly shorter so they don’t tangle with things plugged into power outlet (designer error) & also makes bottom of blinds tatty. No power outlet beside bed so hard to charge your phone & have it beside you. Good selection of wine by the glass or bottle at both restaurant or bar (bar area very relaxing), excellent buffet breakfast & enjoyed dinner, perfectly cook fillet steak exactly medium rare as requested. Worse thing are the restaurant seats, base on a sports car angle, the back like a church pew, the base sagging so your ham strings on the frame. The very helpfully got a chair from the bar. Will stay again at IBIS if on my own.

I stayed in Ibis and felt more like Novotel. The hotel was new and spacious with great restaurants, clean and modern rooms including public facilities. The surrounding suburbs are safe. Highly recommended in regards to costs

As I looked out of my room window I saw a outside/patio umbrella on the roof.

Nothing further