Mercure Auckland Queen Street

Close to all. Wonderful service friendly and efficient. Love the robot.

Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time

Too far away from main city. Was expecting it’s own restaurant rather than lone star.

I know this establishment well and I decided to try it out for myself before hosting Int visitors during the course of the New Year . I have been lied to that the security Deposit / Bond that they had taken from me was a hold only . After my stay my Bank told me it was a debit in fact ! That money has not been returned till now - 6 days on !

The property is near the central only limited area to dine-in

Excellent customer service and very friendly staff

Comfortable and clean. The walk up the hill is a doozy but not too bad

Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.

I liked the cleanliness and service but carpark was abit annoying

Great Hotel, dodgy neighbourhood

Clean and modern Great staff too

Bit far away from lower queen street but appreciate the clean room and loveky service from the staff including an upgrade to two queen beds.

We loved our stay, even though we were in the middle of the city it was so quiet. Highly recommend

Lovely place to stay... area is a little questionable with a younger kid but I knew the area before booking so knew that was likely but wanted to warn others that may not know

Was quick and easy check in. Great staff

I booked through wotif, it very easy and when I called the property to make a small change, it was done without fuss. Check in was simple, room was ready. Rooms are small but perfect for us as we were only staying overnight. Bed was comfy and bathroom is great! Has everything you need, very clean, quiet and excellent block out curtains. Would definitely stay there again if needed and highly recommended.

Staff was friendly, convenient to CBD.

I really liked it. Bus stop right across road so easy to use bus. Only downside is far away from the main bus hub and train station. Staff were great and nice. Room was very tidy and clean.

Very good clean rooms very helpful bit far from town centre all up hill lone star eatery very average

Noisy room next door. Walls not very soundproof.