Novotel Rotorua Lakeside

Thermal pools were awesome.

Not cheap. Had what looked like a pubis hair a hotel towel. Stain on the pillow cover. Door did not bolt shut. Bed 2/10. No facial tissues provided. Bathroom flooded after shower. The location is good. Paris - the registration lady - was FANTASTIC! Bar/restaurant is nice. Free street parking. Cleanliness sub par. Hotel thermal spa teeming with kids. Would not recommend for adult couple seeking clean hotel.

Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.

Nice hotel

This is our second time staying at this property and again enjoyed our visit. The rooms are large and clean, close to the lake and Eat Street. Breakfast buffet is very good. Made good use of the pool area with its mineral spa pools. Nice modern hotel in a convenient location.

Average only. Dusty furniture. Excellent breakfast

Great location. Nice clean hotel.

We enjoyed the thermal spa pools, there are small but private, and the kids enjoyed the swimming pool at the same time.

Generally good and satisfying with all facilities.

Room is not clean. Very inconvenient, no free parking for hotel guests.

Amazing location but the hotel is very tired and worn. You get the ‘I don’t care about much’ vibe. Considering it was not cheap, I expected a lot more.

The Novotel is in a perfect location and the property is a bit tired but still a good hotel to stay at because of the beautiful location and walking distance to everything you need. However my complaint is with the management staff. I am an Accor Plus member so I have paid $400 to join their Loyalty Programme. I have stayed many times at the Hotel. I had booked to stay for 1 night and in the evening of my stay decided to stay an extra night. I had a look on the App saw that there was availability for my room $270 per night. It was late and I decided to book the room in the morning. When I went to book the room there was still plenty of availability, but the rate had increased to $410. I contacted the Manager on Duty and asked if they would honour the previous day's rate. She would not. I chose not to stay. Come on Novotel an increase of $140 is outrageous when the hotel has availability, I am in your Loyalty Programme and have stayed many times. Where is the Loyalty from the Novotel Management????

Amazing, hotel is nearer to nice eateries

My daughter find hair in her bed. I also saw some hair on the bathroom floor. The thing that bothered us the most was how understaffed the restaurant was during breakfast. There was bird poop on my chair and only one side of the pancakes were cooked. We also had to wait to get clean mugs.

I was expecting a lot more from Novotel, but was disappointed to see heavily stained carpets inside the hotel room, and not so great carpet in the hall walkways. Also they ran out of towels at the pool, and did not provide addl inspite of multiple requests (it could also be due to busy holiday season).

Property in a great location. Late check in seems really common. After 5:00 pm check in would be a good practice since it takes a while for them to get rooms ready.

Dirty smell in hotel due to lack of cleaning of carpets. Waited about 45 mins just for checkin.

Rooms were what you would expect for the price its just a shame check in was outrageous we had to wait until abou 4pm before we could check in to our room and our daughter had two rooms and they had to wait even longer, they were given drinks vouchers but still not good enough. We had a early arrival (5.30am) and asked if we could have an early check in and were turned away and told to come back at our check in time, so we did . But to have too wait hours longer 😡 we weren't very happy. To top it off our daughter booked in there for there return trip and the same thing happened again. Wont be booking in there again.

extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired

Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.