The Hermitage Hotel Mount Cook

Disappointed with this property. For the price I would’ve expected a lot more. Rooms are old and not updated. There is very limited parking and not many options for evening dining.

We enjoyed our stay

Must book a room with Mountain View. The view is amazing. Room is much spacious than I expected. Clean & Neat. All the staffs (including the cleaners) are super friendly and helpful. I am glad that I decided to stay with Hermitage Hotel. Unforgettable experience and highlight of my NZ trip.

This hotel claims to be 4-star, but it falls far short of those expectations. The location and views are wonderful, but in Mt. Cook, that’s not unique to this property. Our room, meant for four, had two queen beds and no seating at all. It felt like the hotel expected us to eat elsewhere or spend a fortune in their overpriced restaurant ($83 per person), instead of providing even basic amenities like chairs. The mattress was so soft I was constantly rolling off, and the pillows were of very poor quality. Despite claiming the mattress was new, it offered little support, making sleep uncomfortable. The paint in the room was peeling, the bathroom lacked a heater, and overall, the hotel failed to provide the comfort and quality one would expect from a 4-star. It’s disheartening to pay such exorbitant prices for minimal amenities. Not enoguh parking as well. They seem to be capitalizing on the lack of alternatives in the area. I hope another option opens up for future visitors.

Excellent location for all Mt Cook related activities. The room was spacious, and the view of the mountain incredible. We had a snowstorm overnight and staff were incredibly helpful with providing us with advice and scrapers to remove the snow. Also the buffet dinner was one of the best I've ever had. So much variety and well worth the expense. Would definitely stay here again.

Had a wonderful time. When we were snowed in the hotel was very accomodating with a room for another night and made us feel very welcome. Would stay here again and recommend it to others also

We had dietary unique medical dietary requirements for a very low fat diet chef spoke to us directly to fully understand and a bespoke meal was prepared as the it was a buffet dinner we were only charged half the normal rate.

Fantastic location great view, buffet breakfast and dinner great value

Such beautiful scenery and beds were super comfy. Alpine restaurant had lots of variety and the beef and pork were superb.

You need more dining options, laundry service stopping at 5.30pm is unhelpful. But spectacular views, comfy room, buffet dinner was lovely albeit pricey and no alternative.

Stay away. Do your day trip to mount cook instead. The buffet at alpine restaurant was terrible. The room and hotel look like it hasn’t been upgraded since the 1980s. There are stains on the floor carpet and you can hear the spring from the mattress when you sleep. Not a good experience at all, avoid at all cost. Not worth it even at half the room rate.

Good place to have a getaway from urban living Abit costly but good to some quiet time midway to queenstown from Christchurch or vice versa. Get here via great sights tour if needed

The hotel to stay at Mount Cook. Nice facility at the base on Mount Cook with beautiful views. Friendly staff and all you need to enjoy nature around Mount Cook.

Excellent service

Great

Beautiful spot- views were amazing. An older hotel but nicely appointed.

Building is overpriced for what it is, same as the restaurants, they take seriously that they are the only facility in Mount cook and take advantage to rip people off, buffet dinner for guests still extra $79 which is ridiculous. The hotel is old and smells, the TV has 0 signal and it was impossible to watch anything which is bad considering there is nothing to do at night around the area. The place should at least have smart tvs. The bathrooms are small. For 3 people we paid $999 for 2 nights which for that price I would have expected so much more. I would definitely not stay again in this place Don’t let yourself fool by the pictures online, it’s nothing like that. Only positive part is staff was friendly and the view of the hotel was nice.

Great views but an ageing hotel

Amazing location with superb staff - buffet dinner was fabulous.

The two ladies at the reception were very nice and helpful. As it was raining hard, we could not go to the park, so they helped us to move into our room quickly. The hotel has two restaurants, both have more than two hours wait list. Both have set menus and fixed, high price. No a la carte. There is no room service available. So hotel guests are forced into captives of the restaurants.