Haffner Hotel & SPA

After 2 days in so called "5 star hotel" I am completely split. Here are facts about stay, judge on your own: 1. Hotel booked with information that child under age of 1 will come with us. No proactive contact from hotel with suggestion such as "dear guest, would you like to have a baby crib and/or bathtub in your room?" 2. At check-in we received information that due to no infromation from our side (there was no check-box on booking stage to do it), housekeeping already finished their shift for that day so hotel will not be able to provide baby crib till next day morning. 3. We have been moved to another room after I asked for room with a bathtub. Fortunately there was baby crib too. (Coincidence?) 4. In the new room heater in bathroom was broken and leaking a bit, windows were not sealed properly, but I was informed that this room is to be renovated. I was done negotiating with reception at this point. Hotel most probably was almost empty based on parking, low season, middle of the week and general emptiness on the corridors, SPA and restaurant. 5. Uneven breakfast quality: a) low quality products (e.g. uniformly yellow scrambled "eggs", if you know what that means; 100% juice did not even taste like fruits, egg paste too yellow to be fully real too:)) b) high quality food (e.g. cottage cheese, scrambled eggs ordered from a waiter (yes, that had completely different taste and consitancy)) In short - I feel that everything that was prepared by the real cook was good, some products were kind of instant ("add water, mix it and it will be OK"), some products were just budget versions (e.g. kefir) 6. Mixed feelings about the pool: a) Nice, calm and clean area b) No lifeguard (at least in the evening) Depth of main pool - 1,6m to 1,7m (5,24-5,57feet) - might be to deep for kids and non-swimmers 7. Staff was nice and smiled all the time. Kind most of the time. Do not recommend this place as it does not deserve 2 stars anymore.

This was my second extended stay at the hotel, and I must say that I noticed a decline in the level of service provided. While walking from the spa to the swimming pool changing room to use the facilities, I encountered an older male employee who spoke to me in a rude manner. He raised his voice and insisted that I could not wear my fitness shoes in that area as it would create a mess. I believe that this interaction could have been handled more politely and respectfully, without the need for raised voices or offensive language.

My overall experience in this hotel was very outstanding, the rooms were very clean and comfortable, our breakfasts were delicious and the staff in the hotel were top class. I would like to make a special mention to a gentleman called Wojciech who was the Portier in the Hotel, from start to finish he made us feel welcomed and looked after, specially during our checkout when we encountered mechanical difficulties with our vehicle ... during a public holiday. My wife and I are foreigners and do not speak Polish and Wojciech went above and beyond his duties to help us troubleshoot our issue, call our insurance to have them sent us a tow truck, made us comfortable in the lobby while we waited and was very detailed oriented during our stressful situation. The cherry on the cake, he served as our interpreter with the tow truck driver and called a comfortable taxi to get us to the train station comfortably so we could go back home. If it were possible, I would give this Hotel six stars just out of the outstanding care and costumer focused approach which Wojciech demonstrated to us. We will definitely return and we hope to meet Wojciech once more.

It's so annoying that you have to pay for everything you're supposed to have. In addition, on the beach you have to pay 50 Polish valute for seat as well. There is also bad internet in the room. breakfast was not included even though we paid 8400 for two rooms and 4 nights

Very beautiful hotel , very lovely staff . I had an amazing time here . Thank you so much for everything .