Hotel Vila Galé Atlântico

If I could give zero stars I would!!!!We had Cockroaches in the room more or less every day, massive ones too!! When we complained we was told several times it was because we was on the ground floor near the pool and the area had a problem with these critters?! We was offered top floor but was with friends, one of whom was disabled and we had to help with her so couldn't be too far away and they couldn't move both rooms. My friends room was smothered in ants! We complained to reception first who always sent someone to remove them, one lady stamped on one several times before it died and then sprayed everywhere?! The Jet2 rep was useless and just passed the buck from herself back to the hotel and said there problem so they should deal with it! Staff are mostly nice and welcoming. Entertainment nowhere near as good as anywhere else I have been though. Last day (Monday) was good, we did Aqua in the pool and when we looked at the timetable the animation lady had the wrong days events running (she was doing Tuesday's events). One bar staff guy was very rude but the others were all fantastic! Don't waste your money going here u less you want to live with cockroaches for your entire stay! One flew at me whilst I was showering, scared me so much I almost slipped over and smashed my face on the bath.

The location is peaceful, good beaches and restaurants within walking distance, free parking. Room cleaning was done daily and the cleanliness was very good. The staff was nice. The balcony was disappointing, no privacy, the view could have been better and the chairs really need an update

If I had an option to give it - 10 I would Honestly think twice before staying here There is no air conditioning turned on in the whole building we arrived approx 2pm to massive queues & the heat in reception omg The reception is grim & rude staff - not helpful Rooms not ready ok told to keep coming back & checking Ask for 2 room keys they give you 1 so u won’t leave air con on when your out Got into rooms which were dirty Bed bugs 🐜 Dirty bathroom No storage Hairs in drawers Asked to be moved to a disabled room which they wanted an extra £400 euros Really dated rooms beds & furniture Noisy Had about 5 arguments with staff being so rude Never experienced anything like it ever Food is like children’s school meals Same thing every day Pool is overcrowded Have to collect pool towels from reception on 2nd floor & pool is on 1st floor It’s just awkward with kids & so stupid Pool towels should be by pool Staff in pool bar & food in pool bar is lovely Guy who is restaurant manager is so rude He came over & removed one of our tables that we were sat at for dinner he said you’ve eaten & I’ve got more guests to feed No one was sat at that table I have very high standards haven’t we all & everyone is different however I didn’t want to be having argument after argument on holiday my wife was crying as the bar man was so rude to her This hotel could be so much better it’s such a shame If only people did their job properly that’s all I ask Also not disability friendly in my opinion ! I’ve still got 2 more days to go & I would have been happy going home today due to this hotel

We have just spent a week at Vila Gale Atlantico - 6 adults 3 small children and 1 baby We couldn't fault the hotel in any way The rooms were spacious very clean and comfy beds The staff were wonderful very friendly and made us feel very welcome The pool area was very clean and the children absolutely loved the slides in the children's pool and the well equipped playground - happy children - happy parents! The breakfast was very good - plenty to choose from We have been holidaying in this area of Gale for a number of years and we would all definitely come back to the Atlantico The position is perfect for so many things - firstly the beautiful beaches and beach bars a great supermarket and chemist nearby and really good restaurants - Zoo marine is about 20 mins away and Slide and Splash about 35-40 mins both a must for the children Thank you so much I'm sure we'll all be back next year

Tired, old fashioned hotel with rude reception staff and noisy rooms that smell of stale smoke. I was put in a room right above the laundry room and it was vibrating with the noise of tumble dryers for 5 hours untill I couldn't stand it any more and asked what it was. Joao at reception was not apologetic, only changed my room when I said that the noise going on until 11pm wasn't really acceptable, and didn't say sorry—was really shocked this is supposed to be a 4 star hotel. I've rarely encountered more unhelpful and rude staff, especially in the Alrgarve when people are normally so lovely! Such a shame.