The service is 50/50, some of the staf is super nice and others have harder to smile. The AC is central so you can’t set the temp, it’s 22c all the time and that make it very difficult to sleep well. The breakfast is not good at all, same food for a week and basic is missing. Ham is not served without olives? The gym is only open from 7-18 for hotel guests.

What a great hotel for a winter getaway. Waking up each morning to the sunrise, breakfast on a terrace in the sun and catching the sun by the pool (all weather dependant of course). Our room was a decent size and had a little kitchenette for small meal prep. Local eateries up the hill for a little night out and a Spar in the neighbourhood to grab any necessities. Only a 15 minute drive to the main city of Funchal for entertainment. The only space for improvement are slight cosmetic updates to the closet (adding doors to hide away things) and an actual dining table to eat any dinners prepared in the room. We would return again.

The AC didn’t work in my room at all. The hotel did nothing to correct it. They claim it’s a central AC but it doesn’t work or keep the room at a reasonable temperature. I was sweating myself to sleep every night. Absolutely ridiculous from a so called 4 star hotel. The view is amazing, you can watch the sunrise from there.

This is a difficult one to review because some aspects of this hotel are fantastic, others are really poor. First impression was a frosty check in from very unfriendly reception staff member. Our room was not ready until two hours after our arrival, no apology/offer of a drink or place to relax following our journey - not the best start. When we did get to our room it was great, lovely ocean view, large modern room and bathroom - all good there. There isn't a huge selection of food available for each meal. It was okay for a week because the offer differed each day, but the lunchtime cold options reappeared for evening meals too. The gym (which was a big factor in us booking this hotel) is open to local members and like many gyms clearly has "regulars" who dominate the equipment. It was never quiet and we felt intimidated by the staff who were present as we were easily identifiable as "hotel guests" . The real downside for us was the service at evening meals. One evening it took 25 minutes to be offered a drink. Plates were never cleared unless we asked . . We realised that as all inclusive visitors we did not get the attention of any of the waiting staff who were very obviously attentive to paying guests (we had already paid as identified by our wristbands) We're not loud or obnoxious, we don't drink lots - but do enjoy some wine with our evening meal. If we had a glass for every time the waiting staff walked past us we may have enjoyed our evenings a lot more. The cleanliness levels of the hotel are okay - not exceptional. The all inclusive isn't "all" . Additional charges are made for many drinks/more than one pool towel per stay/use of the safe. Several evenings there were no coffee machines operating to get an evening drink unless you waited at the bar which had a long queue (probably due to the poor table service) Locally it's well connected through the local public bus (155) to Funchal, but otherwise there's not too much around. We wouldn't return. It clearly has some appeal but good service and a friendly smile are a must and they were lacking when we visited. *Additional following hotel response Many thanks for reading and giving feedback. For further info, the guy who was on reception early morning to check us out was lovely and a credit to your hotel. Wished he had been there to check us in! Also, the lady with the trolley who clears away at breakfast time was fantastic.