Oubaai Hotel Golf & Spa

The second room we got (after being given a room miles away from the restaurant and hotel) smelled from someone having smoked in there. In the pillows, everything. The “Club” is a waste of time. The Club Lounge just has a coffee machine in it. Nothing else.Don’t bother paying extra for that. Get a room in the main hotel otherwise you will be waiting for the ONE golf cart to move people around. (In rain in our case.) If you had a room away from the main building and it was raining, you will get wet walking to your room, with slippery floors to get to your room, and even getting wet on the golf cart. Would never go there again. Did complain to move from the original room, but the smoking room we moved to we had to put up with as it was then 10 pm. Positive? Nice shower. Negative: strange typed up message about the tap water being brown (it was) but they gave no extra water for brushing teeth or anything. We were totally overcharged for taking the Club Room, so watch out. They shouldn’t offer something that isn’t there. It was just an empty room to sit in.

Very comfortable but the service is terrible. No bathrobes, no slippers, everything takes forever. Housekeeping is the worst. It took an hour to get 2 handtoowels, toilet roll and drinking water, which was not refreshed in the room. The next day our room was not seviced till 7pm, yes 7pm, after many phone calls and chatting with the manager. Breakfast is very good but be patient for coffee, milk etc. Dont waste your money paying extra for Oceanview, we were in room 249 and all we saw was bush with a glimmer of sea.

We got a very good price and the room was spacious and comfortable. Odd layout for the rest. No lift to room so you need to seek help if lots of luggage and no use for disabled. No bar inside it’s a good 100 metres away. No meal on offer inside the hotel but room service or over at bar. General lack of staff at breakfast so no clean laid tables. Breakfast was good and lots to choose from.

The spa was closed the whole week and only open on weekend. Also they advertise the whale deck but they no longer provide the means to get there. So best they take that off. Otherwise was a pleasant stay with comfortable rooms.

The Hotel and staff are excellent. The location is majestic. My only frustration was the required security checks every time one enters the property

The room was spacious and well decorated. Unfortunately the room overlooked a security gate and the staff were loud with thier banter and radios which was a bit of a distraction from the serene environment. The overall hotel estate is worn and tired, looks like it has not been maintained in years. We were there for one night and wanted to go to the bar/restaurant with the view of the ocean. We were told it was full and therefore had to eat in a “pub” type restaurant next to a security gate.

Very comfortable. Everything was on point.

Rooms are very clean & spacious. Breakfast buffet could use a little bit of more choices though. Overall, it’s a nice place for a weekend gateaway.

It was a good stay overall. We also really enjoyed hiking. The course is amazing. There were some building next to the lake that are a bit delipidated.

Cleanliness, beautiful scenery and great staff.

Beautiful hotel set on a golf estate. Huge room, amazing spa and lovely mountain views.

Hiking trails great

This hotel is moving backwards. Could be due to Covid-19. The curtains and furniture are dirty.

Wonderful place. Staff shortages evident…

It was beautiful and pleasant. I would do it again 100 million times. The staff were friendly and the ambiance exceptional

The hotel is well situated and the amenities provides for a pleasant stay

Only one word. Excellent

Service was shocking. The fridgeand TV in the room was not in working order. Reception didnt answer the phone and I had to call from my cell phone. THe manager was off duty. Eventually the DM came and we ensited on a new room. She was kind enough and moved us. The setting is beautiful but the guest service was unacceptable.

My experience was amazing. The place is comfortable and clean.

My booking wasn't showing on their system when I got there, and even upon check-out the next morning it didn't show. I had to pay AGAIN. Now I need to run around for my refund ...