Sheraton Riyadh Hotel & Towers

Property conditions wasn’t that good

Renovations are required hotel room condition is poor ,, however, the hotel reception staff are friendly and cooperative

Althıugh I have mistakenly selected smoking room, I asked for a non-smoking room while at the reception check-in. The gentleman said ok and told me that he have changed my room to a non-smoking room. However when I entered my room I realized it was a smoking room. My stay and sleep was awful and I asked for a refund during the check-out. However the reception could not manage this request. Also, cold water was not working and both sides of shower water was hot. I also informed the hotel about this and asked for a discount and refund.

Location not good

Overall was good, the Italian restaurant a little be expensive and not many options. Breakfast was ok

The staff were very nice, we enjoyed our time there

Excellent service and great staff.

Could of been better

　　　　　

Decent property in the center of Riyadh. Might need some refreshing to keep up with the requested price.

Facility dated and not up to standard.

Amazing property, very good staff . The gym has the necessary equipment and is 24hrs

This stay was booked for a business associate of mine and I filled the paperwork for taking care of the charges, the accommodation was already paid for, I filled a form with my details for the incidentals and reiterated that the guest was not charged for incidentals on checkout, disappointingly the guest was charged on check out. To add further insult to the matter, when the guest was checking out, she advised reception that this was paid for and showed a copy of the form and the staff member did not knew anything about it and said this form means nothing and the charges have not been paid for. The guest was in rush as she had to catch an early flight and this was at 2am in the morning, so did not bother to contact myself or argue with rather uninformed night receptionist and paid leaving embarrassed about the entire situation. I emailed my concerns to the reservations manager to no avail. Needless to say is that I was embarrassed about the whole situation despite all the efforts to get this organised. I am hoping that something will get done about it and someone will actually bother to look into this, as this what I would have expected from a reputable hotel as this.

pleasant staff and stay

No parking available, worst variety of food for breakfast.

اقامة كانت جدا رائعه ومريحه واشكر الاخ اسماعيل على ذوقه ورقي تعامله معنا تم عمل لنا ترقيه لجناح مع الفطور واشكر جميع طاقم فندق الشيراتون الخدمه فوق الرائعه والتعامل الاحترافي بصراحه نادر مااكتب تعليق ولكن احيانا الاشياء الجميله تستدعي الكتابه

Good hotel. Room was comfortable. Good bedding. Quiet. Water flow of sink and shower is very weak. Not easy to get regular taxi

Good location. Rooms are spacious, clean and bed is confortable. Perfect for business.

Price not worth the stay. I like the breakfast. Hotel is little bit old and accessibility is not easy. This is the 1st and last time I stay in this hotel

Nice one