Buchanan Arms Hotel & Leisure, Sure Hotel Collection

My husband and I have stayed at Buchanan arms a number of times as a couple, we booked a return stay with our baby and the entire stay was a massive let down . Check in was fine and the girl was lovely and welcoming, our room was clean and spacious and nice and warm. Unfortunately that’s where the positives ended. Our room was right after the lounge area, so we not only heard every single time anyone used the public toilet/hand dryers, but the live singer who was on until after 11pm in the lounge was so loud it made it impossible for us to get our baby to settle for bed. I specifically phoned ahead of our visit to say we were bringing her with us so I thought this would have been taken into consideration when dealing with room allocations and expected a quieter more peaceful area of the hotel. Our awful nights sleep was further interrupted when the fire alarm went off twice at 7am in the morning waking our already grumpy and overtired baby. Not exactly the relaxing stay we had hoped for!! We hadn’t made a reservation for dinner but went down on the off chance that there would be space for us. The attitude from the man in the restaurant was disgusting. He was very dismissive and basically told us to go away when we said that we hadn’t made a reservation. I understand we should have booked a table in advance but his attitude and the way he spoke to us was horrible and extremely uncalled for.

All good, no comments to make

Hotel was very tired,in the rooms, social areas & leisure area. Had to change room due to unclean room. Service was awful in the restaurant & bar. Staff were friendly & working hard, but just was far too few for a busy hotel. Was very disappointing stay. Hotel has great potential if updated & more staff taken on.

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Enjoyed the leisure facilities, large bedroom with 3 windows (room 37) but hotel was very short staffed particularly at breakfast and trying to order a drink from the bar. Don't see us going back.

My room was clean nice towels. Very good value. Perhaps in need of redecoration as sone arras a wee bit shabby. Staff pleasant.

Pool and sauna was amazing

The room, the staff and the food are all exceptional 👌

We liked the comfy room and the use of the pool and sauna. Location was also good

It was a little bit outdated, but that gave also a nice atmosphere. Bit back in time, i did not mind. The friendliness of the people who work there stood out. I did feel really welcome. The room was spacious and clean. In the bathroom the ceiling needed a paint.

Nice room convenient to West Highland Way!

This hotel was a convenient stop along the West Highland Way hiking trail. The staff was friendly, but not all that helpful. The check in staff should have told us upon checking in that there was going to be live music until 11:00 just below our room. We were jet lagged and wanted to sleep early, and the music went for 3 hours. The toilet and sink were not working properly, even with someone coming to service them. The carpet in the room was not clean, most likely mud from someone’s hiking boots. The manager, upon our request, did take care of our breakfast for our trouble, which was nice.

This is an historic hotel requiring ongoing love and maintenance. It had an old world feel, although finding some rooms was a bit like a rabbit warren. The restaurant and bar served comfortable food.

Lovely staff, good dinner, room needed a bit of TLC but good value for money

All was good, food was excellent in the dining room, wifi was very poor.

The property is old and rather run down, and we had substantial mould in one of the bathrooms. Paint is peeling in many places and left flaking on the carpets in corridors and rooms. It's a great property that needs to be looked after better.

Staff were very friendly and efficient. The hotel is quite clean if somewhat shabby. It could use a thorough renovation. We had repeated problems with key cards that didn’t work. Breakfast is very traditional— eggs, bacon, sausage, beans.

Room was dated but adequate for our needs. Staff were excellent! Had a great time there.

Lovely place to stay. Great gym, pool and leisure facilities. Would definitely stay again

Marco and staff made us so welcome. We had a fantastic stay. Definitely recommend the Buchanan Arms Hotel. Excellent base for exploring Loch Lomond and the Trossachs National Park. We'll be back 👍