Inverness Holiday House

Unfinished. No personal presence. Poor facilities

It was near thee centre of Inverness. It was clean. I'd like it to be with better ichomonosi.

More of a self serve type of place, but I enjoyed it for the night I was there. When I called to get help with the opening of the door. The man that answered was very kind and helpful. Not as bad as some of the reviews say.

During the peak season, I booked this guest house for two nights. After that, I read all of the horrible reviews, and I was worried about it. But overall its was not that bad. The guesthouse is located near the rail station - it's a 15-minute walk. The residence was very quiet and its near Tesco and Spar. Its also very simple and easy to check in. The room no.5 was spacious and clean with an excellent mattress, clean bed sheet and comfortable duvet. The bathroom was clean. It's not 100% but reasonable. The shower head was leaking, and the water pressure was reduced however the basin, and the toilet bowl was okay. The kitchen is spacious. There is a microwave, kettle and fridge. Despite the reviews, the wifi functioned well. As I said, it's not that bad, and some could even call it a nice residence.

Was not made aware of check in times or procedures. It was very difficult to self check in. Luckily for us the cleaner was in and was courteous enough to let us in and get our room ready first. Really appreciated that. Otherwise, would not book this place again and would most certainly not recommend it.

Nice, clean room, comfy bed, great shower and toilet, good location, excellent price, will stay again

NOT GOOD!!!! The image on the web site does not do it justice, no sign, dirty outside with overgrowing bushes and weeds. It took a while to get a room as the code they text me did not open the door but finally I received another. Room was not clean, dirty nets and a blind which was dirty and torn. Toiletries in the bathroom left by someone else NO Breakfast TV did not work No free Wi=Fi. Bathroom. What can I say about the toilet brush WELL!!!! I will just leave it there.

Bed good. Room ok but no milk with the tea and coffee, 1 spoon. Soap only supplied, no shampoo. Kitchen a lovely idea but doors falling off cupboards, dishwasher out of order, only 1 dinner knife and generally tacky. No breakfast and no information where to go to get one. No WiFi password but WiFi should have been available. Plus no information on parking, and residents’ parking only outside. Ok if you arrive after 6pm and leave before 8am. Not one of our better experiences.

Bed was extremely uncomfortable, I could feel the springs. They advertise free internet but it never worked and could not get any television stations. Bathroom shower did not drain well, so water ran out onto the floor.

had to spend ages phoning dead numbers to get in touch with someone to let us in, no parking until after 6pm and before 7am, its just a room the shared kitchen is dirty and smelly, the room was ok but tv didnt work and bed was so cheap and couldnt sleep well. avoid pay a bit more and enjoy inverness

it was fine central locatioon good value money wise

Terrible - slept in our clothes. Don’t know where to start. Frustrating contact process. Holes in walls, broken wall light, dirty - everything. Would have left but it was a late arrival. Pictures should be updated to reflect real conditions.

I was disappointed that there was mold in shower, hair on sheets, and cobwebs in rooms. This needs updating. Would have gone elsewhere is had stayed longer and had not journeyed for so long.

On our 2 week vacation to the UK, this was one of the worst places I've ever stayed in all my years of traveling. I never received an email from the property til after we got there. When we arrived, we had no idea what room we had. I called 3 different phone numbers and had to leave a message, where no one ever called back. Thank goodness for the housekeeper. She happened to be there and just finished cleaning one of the rooms and gave us the key. The bed was nothing but a double size cot, no t.v., and the bathroom was a joke. The sink had 2 separate faucets, one for hot water and one for cold. The shower was even worse, the faucet wasn't fastened and would constantly fall and the water didn't drain so your feet were in 3 " of water. I suggest you take this facility off your list, as it is not suitable for a vacation.

A really lovely little b&b in such a great location, right near the lochs and really great pubs - with amazing mountain views! Sheila is lovely and cooks a great breakfast.

First, if you don’t know what ‘self catering’ means – heads-up. We arrived about 3:30 to drop off our luggage before returning our rental car by 4pm, only to find messages on the door about a ‘key-safe box’ process which would only work after 4 and with a code they had emailed to us. So we had to return our car, find a place to get WiFi, and drag our luggage some 20 minute walk back to the ‘Quest House’ then work our way through the convoluted system to access our keys. The place is filthy! Our room was grubby, with cobwebs in the corners and window curtains stained with what we only hope was chocolate. The on-suite had hair ALL over and mold in the corners of the shower and broken flooring. The electric kettle was left half full of water and had mold above the water line. In the common kitchen downstairs there was a large pile of sheets stacked on the floor. The place was dirty everywhere, there was even garbage in the yard. We never saw an employee.

Self checkin requires guest access to email in the hours before arrival - the email gives detailed steps involved. There is no one on site to let you in. The very least the guest needs is a cell phone to contact reception. None of this is mentioned in booking sites. On arrival, found moist towel hanging near sink. Very little toilet paper. Bring you own toilet paper? Positives: The bedroom was very spacious and clean. Staff when contacted responded quickly. The kitchen is clean and of a good size. The location is quiet with two grocery stores nearby, as well as restaurants. Just a short walk to downtown.

Came to the house an hour after the earliest check in time which was 5pm only to find out that the hotel room was still in such a mess. Somebody finally came and sort it out after almost an hour. the “new” sheets were wrinkled and was just put on after few minutes in the wash and tumble dryer! (They were the sheets used by the previous guests in the same room in that same day when they checked out) There’s no reception at the house or anybody who works there. They can only be reached by phone. The guy on the phone offered me a room that is smaller than what I booked for. Beware of the room that says ensuite because it is not! It’s a private bathroom few steps outside the room and a code is needed to open the flimsy door! There is a public kitchen with stuff you can use.

I had read the mixed reviews so wasn't expecting to love the place but it was actually ok. I got an email at 13.38 with information on how to acess the room. The place isn't staffed you are given a code to get the key from a box behind the wooden black front door. Once in I headed up to my room, number 2 which is a single room with a shared bathroom. The room was small but well equipped. There was a tv and a kettle and tea and coffee  (only one tea bag etc but there is more in the kitchen downstairs) It was warm and I could adjust the radiator. There was a small towel and toiletries too. The bed was a little creaky but not uncomfortable, however the pillows were very thin, I had to fold them over to make it more comfortable The shared bathroom was clean but it I was surprised to only see 2 toilet rolls. These ran out by morning but I found another on the hall shelves.

The Place way Really nice and the City center was 5 min walk and the Kitchen was provided will lot of stuffs so that you can make any thing easily for yourself i would Suggest to have Room No 5 for Best View during the Time of SNOW and Room No 1 or 3 for any Time as these are the best rooms in this Place