Mar Hall Golf & Spa Resort

Hotel currently being renovated. All staff very friendly

Wonderful staff! Excellent service, wonderful place to stay for vacation!

Property is undergoing extensive internal renovation which was not made clear on booking ( Nov 24). As a result several main areas were closed and relocated eg reception, dining room. Internal passages were rearranged making access to our room difficult. Staff coped well with this and were universally polite, courteous and professional.

Stunning hotel & grounds and staff were friendly & professional.

Hotel itself looks nice and surroundings are lovely. Generally the hotel is very run down and in need of refurbishment which is currently in the works on some part of the hotel. Check in is 4pm, we showed up to the hotel just before 6pm and were asked to go and sit in the hotel lounge until someone came and got us. No one appeared so we went back to check what was happening over an hour later and other guests who had arrived after us were being checked in. This was after 7pm - there was no apology or explanation as to what had happened to cause the delay. Room was spacious and well equipped, however it was far too warm and there was no way to turn off the radiators. We had breakfast included in our stay which was OK. During breakfast we had to leave as there was a fire alarm, which can’t be helped and all guests were evacuated and directed to the golf club house. I’d say overall the place is nice, nothing special and overpriced for the service we received during our stay.

Very beautiful and amazing landscape, nice and clean environment!

An unreal experience , lovely facilities , food&staff. Highly recommend & will definitely be back

Such a beautiful stay! Wish we stayed a night longer. Resort is beautiful; did not use spa or golf amenities

Our first room was a fair distance underground with no views in a modern building which could only be accessed through spa reception. Very odd considering we booked to stay in a castle. Changed rooms for a price to main castle. Grand room with 4 poster but on closer inspection carpet was full of holes. Dead insect on bed. No coffee machine. No minibar. Old and tired decor. Had our small dog as classed as dog friendly. Not allowed in restaurant. Not allowed in bar. Only allowed in far corner of lounge and to add insult to injury charged £50 to have her. You woukdnt know she was there! Also jotel under huge refurb which made place dusty and access was confusing due to rooms and corridors being cut off. Didnt know this before. No messages about it. The positives are- the staff. All very professional especially waiting staff. The spa and pool was very nice. The outside area is beautiful. The lounge is stunning. The food was excellent. Lovely ambience in the evening. My husband raised our issues on departure and this was well received and professionally handled. We would definitely come back - without the dog and after the refurb is done.

👍

Can understand now the comments about it looking tired, although I heard the new owners will be given it the much needed refresh. Will be out of my budget then but glad I stayed.

We stayed at Mar Hall for one evening at the beginning of our road trip and the staff at the hotel were excellent, really helpful and accommodating. The hotel itself however, whilst in a beautiful location, really isn’t worthy of 5 stars yet. There is extensive renovation work happening which looks great, but the rooms and finishes are currently quite tired and unfortunately weren’t what we were expecting. We would definitely stay here again, but for those expecting a luxury experience, it isn’t quite there yet.

Great place and location near the airport but wouldn’t know it. Grounds are great for walking. Food and bar were all good. The beds are comfy and clean. It is under remodeling and general construction. Lots of rain the whole time so we could not play golf. Our room had a few remodeling needs but I am sure they are on the list since it seems to be a thorough overhaul. Still a “castle” or manor house experience.

Hotel surrounding, building, interior etc were excellent, but the housekeeping was poor. No real cleaning - I won’t give even 1 star for the housekeeping.

Very overrated.

Great stay here, as a base for a buddies golf trip - watching the Open in Troon and playing in the area. Had what we think were refurbished rooms at the spa end. Rooms spacious and well cleaned. Gym and spa facilities top quality. Staff excellent. Breakfast terrific. And cracking views in a beautiful setting. We didn't play the hotel golf course. From other reviews it sounds like the grandeur had faded recently. If so, this place is on the up again.

The hotel is nice, room was very big and comfortable for the price, leisure center is new with a large swimming pool. Value for money was excellent overall. However, food was disappointing. Breakfast was very average and dinner was one of my worst restaurant experience since a long time.

Lovely Hotel, great view. Good was brilliant Zack provided fantastic service in the restaurant!

Great relaxing trip with my friend, used the leisure facilities which were OK but a pity you can't use the jacuzzi outside unless you're booking in for spa treatments. Had a lovely twin room in the main building which was really nice: plenty of space and the bed was comfy and bed linens were good quality. Breakfast was excellent with hot and cold options.

Excellent staff. Lovely grounds. Fabulous food.