Hotel Fort Canning

Chill place for staycation. Generally pleasant but cleanliness of rooms can be improved. There seem to be mould on the bathroom floor. Calls to housekeeping and front desk not picked up most of the time.

The hotel is perfect for a honeymoon or an anniversary celebration. The downside is that the hotel does not provide any halal food so we have to order or get our own food. It would be great if the hotel can provide a selection of halal finger foods and desserts to celebrate the joyous occasion or put it under a special request or package so Muslim couples who are celebrating their anniversaries or honeymoon can have a wonderful and memorable stay.

Room was disaster, hygiene was so bad. Call conciege, in room service, housekeeping but no one ever answer the phone call. Midnight there will be some weirdos pressing your doorbell multiple times asking to buy cigarettes, tried calling to complain but nobody ever answer. Cannot believe this was a 5 star, more like a 3 star overall.

Nice and big but the TV auto shut which is not that good thou.

Whole stay was a 10/10, service was awesome and room was super clean + cozy. Even though I was on level 2 facing the city, it wasn't even noisy. It was a very very enjoyable stay. I will definitely come back again

Have a great staycation with scenic view! Awesome.

Room was clean, toilet amenities were complete, cosy location-overall a good experience!

The hotel is set in very relaxing surroundings and heritage buildings. Facilities are a bit hard to find as it was formerly a social clubhouse converted to a hotel. But overall-apart from odd trimmings like the wash basin area being too small, slippery marble tiles, lack of hooks and sockets in the room, and curtains to cover the toilet area from the bedroom but there is still space to peep through is odd. But other than these, the room and hotel generally are cosy. However, service standards fall short. On many occasions, when making requests etc, the first response either via email or in person (even by managers) is no. Later they might backtrack and accede to your request but the first impression has already been made and leaves a sour taste. The curt attitude of staff comes off as almost rude and unwilling so this really needs to be addressed. Even saw a manager 'teaching a trainee' with a superior attitude right in front of me and I thought it was uncalled for. The only saving grace was the trainee was so much more welcoming and polite than senior staff and the dining staff who went of their way to interact and offer me comply coffee and pastries when I accompanied folks who had stayed overnight for breakfast. That is customer service and the rest of the staff shd really learn to put customers first. By the way, there are only awesome or disappointing options here so since I generally had a good time, I will choose awesome even though I'd rate overall as just above average given the drag down by service by the majority of senior staff.

I expected more from a 5 star hotel. I had my wedding there about 5 years ago, but today the service and facilities is a far cry from a 5 star standard hotel. The staff seems under trained, from the reception to the restaurant staff. At the reception, there was a long pause of about 3mins from sitting us down to begin the process of checking in. Not sure what was she busy with. Thereafter she asked which name did I book under when I have already given my ID to her. Luckily there was no queue behind me if not it would have been a jam. At the restaurant for breakfast buffet, I had to wait for more than a minute at the entrance with still no one attending to me, and so I had to self-service to approach a staff by myself. After a long 30mins wait from ordering, the wrong order came. The guests on my right waited even longer than 30mins before the staff verified their order. Throughout my meal I've also heard various complaints from other tables. Although it was a small restaurant and only half seated, the restaurant staff were seen working very hard. They were seen rushing about and sweating to serve and take order. The saving grace was the staff ' s good attitude, hard work and teamwork. But it takes more than just these staff qualities for a hotel to deserve being a 5 star. The staff have to be trained to produce quality services as well. On the other hand it is also not good for the staff image to be rushing about and sweating through their clothes, making them look unkempt and flustered. Making it seem like the hotel is keeping to a budget and hence understaffed and overworking the staff. The food spread for breakfast buffet was very limited (the least I have seen in all my staycations of more than 5 hotels so far), and yet each guest can only order a main ONCE. The drinks that I ordered never came, and I had to self-service from a dispenser that had barely any juices left, with glasses out of place that I have to search for. The food quality for breakfast buffet is bad for a 5 star hotel as well. The sausage was warm, but the bacon was soggy and chilled, and the toasted bread (which was supposed to be crunchy) was soft. It tasted like the food had been left waiting for some time before being served to me. All these experiences made me “full” from the loss of appetite. While I understand that the hotel may be trying to maintain a “heritage” colonial image, it ' s an invalid excuse for not upgrading the infrastructure, facilities and equipment like the lift and water kettle, which seems old and overused. I expected more from a 5 star hotel and the 5 star price that I have paid. If it was a budget hotel I would not have expected as much. Something must have gone wrong with the system that makes the staff works so hard but still not achieving the 5 star standard. Maybe the management have to stop resting on their laurels for being a 5 star hotel, and start revamping their system to be more efficient. I hope the Hotel Fort Canning can be answerable to my wife and I for these negative experiences.

The room look as in the pictures on the website. However, the service is really slow, for check-in and at restaurant.