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Hilton Durban
Hotels
8.4
/10
Very Good
601 reviews
What Guests Say About Their Stay
Rizwaana
10.0
/ 10
Smooth and quick check in,
They allowed us to check in earlier as we arrived sooner than expected which was appreciated
Hotel was not too busy but very clean, upmarket and friendly staff
We had a good stay even if it was a short while
Lorraine
10.0
/ 10
It’s a beautiful hotel. I understand since Covid they had been closed till last month so a lot of work is being done to get things running. Some few things may not be working well but generally I loved the place. Their restaurant meal has so many options especially for breakfast. Chefs are all very friendly and ready to get you something of your choice which is not necessarily on the menu for dinning or lunch options. The staff are great from waiters and waitress in the restaurant to all staff in the lobby to room service. I was treated like a queen. Thank you Hilton. They are my best option for hotels in any country unless there’s none☺️
Sungwoo
10.0
/ 10
Nice hotel.
Food was not bad.
But location was not good. But managable as using car.
In the Area
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12-14 Walnut Road, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4001
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hilton Durban
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12-14 Walnut Road, Ethekwini, eThekwini Metropolitan Municipality, Province of KwaZulu-Natal, South Africa, 4001
Discover More About Hilton Durban
Location
Hilton Durban is located in area / city Ethekwini.
About Hilton Durban
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hilton Durban exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hilton Durban.
All facilities in Hilton Durban
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Express check-in
- Newspaper in lobby
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Banquet
- Ballroom
- Reception hall
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference rooms
Things to Do
- Beach umbrella
- Outdoor pool
- Pool sun loungers
Food and Drinks
- Bar
- Breakfast
Nearby Facilities
- Souvenir shop
- Hair salon
Transportation
- Beach shuttle
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hilton Durban
Important Note
- Fee for buffet breakfast: approximately ZAR 250 for adults and ZAR 125 for children
- Covered self parking fee: ZAR 55.00 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- All guests must please provide the credit card used to make their booking, upon arrival.
Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Hilton Honors mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.
The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
- Outdoor pool
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Hilton Durban | 326 |
Number of floors in Hilton Durban | 16 |
Another facilities in Hilton Durban | Laundry service, Tours, Multilingual staff, Express check-in, Newspaper in lobby |
Frequently asked question in Hilton Durban
What are available facilities at Hilton Durban?
There are top facilites at Hilton Durban such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hilton Durban?
The standard check-in time at Hilton Durban is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hilton Durban provide breakfast?
Yes, Hilton Durban provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Hilton Durban
Other sources (601)
8.4
Very Good
From 601 reviews
Cleanliness
8.8
Room Comfort
8.8
Location
8.4
Service and Facilites
8.4
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Traveler Reviews Hilton Durban
Number of reviews per page
20
40
Top reviews
YM
Business
2.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Arrived at the hotel at 130pm, I was told check in is at 3pm but they will arrange a room at 2pm which never happened , finally got the key at 250pm, only 1 lift in this more than 12 floor hotel was operational for most of my stay, so you can expect long lift delays when it is busy , requested additional towels from housekeeping which never came, after 130 am the room phone would ring twice & cut off, I tried calling reception to find out what the problem was but it seem staff took the the night off, finally at 3am I had to put the phone off the hook, this hotel can now be classified as an ex 5 star hotel downgraded to a 3 star, staff are not professional either in customer services,
Read More
Raphael Nhlanhla
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Excellent and quietest hotel
Nic
Leisure with Friends
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Had to pay again at Reception even though I’d already paid via Expedia.
I don’t know whose fault it was but it was very annoying and a little embarrassing.
And it’s still not been resolved..
Mbulelo
Friends and Family
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
I was disturbed cos it took the hotel more than 5 hours to get my booking which was frustrating for my son. Over and above that we had to show proof many times pertaining to breakfast. Not impressed
Rizwaana
Business
10.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Smooth and quick check in,
They allowed us to check in earlier as we arrived sooner than expected which was appreciated
Hotel was not too busy but very clean, upmarket and friendly staff
We had a good stay even if it was a short while
Lorraine
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
It’s a beautiful hotel. I understand since Covid they had been closed till last month so a lot of work is being done to get things running. Some few things may not be working well but generally I loved the place. Their restaurant meal has so many options especially for breakfast. Chefs are all very friendly and ready to get you something of your choice which is not necessarily on the menu for dinning or lunch options. The staff are great from waiters and waitress in the restaurant to all staff in the lobby to room service. I was treated like a queen. Thank you Hilton. They are my best option for hotels in any country unless there’s none☺️
Read More
Kugan
Friends and Family
8.0
/10
Reviewed 226 week(s) ago
Hotels.com verified review
Great hotel, great location. Overall stay was good. Staff very friendly and helpful. Would like complementary bottled water in room daily which was not provided. Great facilities and modern finishes.
Mohamed Zeyn
6.0
/10
Reviewed 227 week(s) ago
Hotels.com verified review
I was extremely disappointed with the overall service considering this hotel is rated as a 5-star hotel.
It took 3 attempts to make telephonic contact with the reception desk when calling to enquire about the parking options. When I arrived at the hotel, the elevator to the lobby was out of service. The key card system was offline so had to be escorted to the room and the key delivered later. The furniture looked very poor and had water damage. There were stains on the curtain that looked like blood. Water was leaking from the ceiling that woke us which I reported and was promised that a service person would come to follow up which never materialized. I ordered a halaal meal for a specific time at breakfast as suggested by your hotel guide however when I got to the restaurant, there was no special catering waiting for me and my wife. I am sure that Hilton will just offer a standard response as usual and not make up for this poor experience.
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Donald
Friends and Family
8.0
/10
Reviewed 228 week(s) ago
Hotels.com verified review
It was satisfactory but the breakfast leaves much to be desired. I am sure you can do better here
Sungwoo
Friends and Family
10.0
/10
Reviewed 239 week(s) ago
Hotels.com verified review
Nice hotel.
Food was not bad.
But location was not good. But managable as using car.
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 268 week(s) ago
Expedia Group verified review
Cleanliness was excellent. Service was good for the most part.
Know your rates otherwise they can rip you off
Dunisani
Friends and Family
8.0
/10
Reviewed 269 week(s) ago
Hotels.com verified review
It was good though it felt like a 4 star experience.
Verified traveler
Business with Partner
8.0
/10
Reviewed 274 week(s) ago
Expedia Group verified review
The location and airy nature of hotel. The CBD and beach are nearby
Stephen
Friends and Family
10.0
/10
Reviewed 275 week(s) ago
Hotels.com verified review
Overall stay Excellent!
Tony
Friends and Family
10.0
/10
Reviewed 275 week(s) ago
Expedia Group verified review
Everything was highly quality and friendly staff ,and the food was so delicious ana a pleasant olace to stay and very quite
reitsma
Friends and Family Family
6.0
/10
Reviewed 275 week(s) ago
Expedia Group verified review
Most of the staff was great pleasant friendly. Whatever I ate was great and tasty, however almost everyday they ran out of something or the appliance did not work and so on. Not really the standard of a Hilton hotel. You could not see the bottom of the pool as it was foggy. The windows dirty and by the pool a glass windshield was broken or missing and it is clear it has been missing for a long time. There were amenities displayed on the cctv which did not exist or work. The restaurant opening times changed without notice. there was no draft beer for 5 of the 9 days we were there. Clearly management lacks or funds do. But I still had a very good time. Initially when we got there we were assigned a room on the 1st floor but then the porter said no!! we need to get you a better room and he did. Interesting when we got to our room now on the 9th floor it seemed that some one was just there. There was a half drunken bottle of water in the room... funny things like that happened regularly.
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David
Friends and Family
6.0
/10
Reviewed 276 week(s) ago
Hotels.com verified review
We had to wait for for over 30min because our rooms were not available.
We booked in as a family and the rooms were so far apart being a total risk for the kids. But the hotel itself is good. Just not children friendly.
Verified traveler
Leisure with Children
10.0
/10
Reviewed 276 week(s) ago
Expedia Group verified review
Great hotel and excellent location. Room was very nice. Pool needs some attention. Otherwise very enjoyable stay.
Thando
Friends and Family
4.0
/10
Reviewed 277 week(s) ago
Hotels.com verified review
The stay was good in the building. Very bad hotel staff attitude
Yolanda
Friends and Family
10.0
/10
Reviewed 277 week(s) ago
Hotels.com verified review
It was amazing
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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