Protea Hotel by Marriott Cape Town Waterfront Breakwater Lodge

We arrived at check in about 15 mins earlier than the time on our booking confirmation to be advised they the hotel had changed it's check in time to an hour later. We were told to wait and the receptionist would see if our room was available. She subsequently disappeared and after 45 mins I asked another receptionist what was happening and he knew nothing as the original person hadn't done anything. He managed to get us a room straight away but have no idea how long we could've waited. The location of the hotel is good but it is tired and needs some TLC. I cannot fault the porters who brought a trolley to our car to collect our luggage so we didn't have to carry it. Breakfast was in another building and very chaotic where we had to wait for food refills and when we asked for cutlery was brought one set when there were 2 at the table. Just felt that they weren't really interested. We had a problem with our aircon and were asked to wait in the room for an engineer even though we said we were going out. No one came.

Really convenient and safe area with great staff. Some rooms need upgrades

We were disappointed with the checkin process. Protea emailed the day before we travelled to see if we needed anything, and we said would be great if room could be available early so we can freshen up after a long flight. When we checked in there were no rooms available which so not a problem as check-in was at 3pm. We went back at 3:30pm and still no room for us, which was disappointing. What was worse though was the hotel being advertised with a gym and there wasn’t!! I always book hotels with a gym so this was misleading. The option was to pay and use the Virgin Active club in the town.

Great location, excellent access to Cape Town waterfront.

Very disappointed by the property

Very close to the V and A waterfront

Lifts didn’t work on arrival. Terrible room - clinical, sharp edges everywhere. Worst family room I have ever stayed in. Mould in bathroom…

Great Hotel, Great location!

Great location - easy walk to Victoria and Albert Waterfront area.

Needed help getting to the airport and said our only option was their very expensive van.

Incredible location, lovely property with a fascinating history and current co-residence with the school of business. Breakfast are incredible. Staff are outstanding.

The Protea is a terrific value, close to the Victoria and Albert Waterfront and the number 1 stop for the red hop on hop off buses, and right across from the acquarium. I was upgraded to a free corner suite with views of the bay and Table Mountain for being Marriott Bonvoy member. The only downside to this hotel is having to walk outside and through two different buildings to reach its restaurant, the only place to get bottled water on the premises. Big bonus: there is an onsite spa where you can get massages and facials for less than half what they would cost in the US. Desk staff are friendly and helpful. Concierge almost doubles the cost if outings, so skip them and talk with the red bus staff at the nearby station instead.

The hotel is old and need a remodel but close to shopping and the port. Convenient location but the rooms are small and you hear every noise.

Great family rooms. Liked the fact there were two bedrooms with a connected split bathroom.

It was an old prison. Some of the rooms are very small. It’s not very updated. It’s in A great location. There isn’t a view. There is only 1 plug in the entire room. We enjoyed Cape Town but will not be going back to this hotel

Close to waterfront, aquarium and HopOn HopOff

Convenient to Waterftront with City Bus Tours and Market Place. We felt safe walking front the stairs in front of the restaurant to the lower street. We could view ships on the waterway.

Very quiet and comfortable room across the street from the aquarium and the tourist strip by the harbour.

Room is too small.

The hotel is part of what was once a jail. Room was clean comfortable and a good size. Tea and coffee making facilities. Right next to the aquarium and all that the waterfront has to offer