The Concierge

My stay has been excellent. I just wish they would make wifi and getting fixed quicker because I spent my whole stay without the wifi getting fixed. The staff are however super friendly, kind and extremely helpful

It wasn't the greatest evening. We were woken at 3am by drunk guests fighting in the room next door to us. Not sure why the security guard on site didn't call security sooner because the ruckus continued for almost 90 minutes but he seemed powerless to intervene. I left numerous messages with the owner of the establishment who eventually called me at around 7am by which time I had already decided to leave the accommodation because we had been intimated by these drunk guests. We were supposed to stay another night but didn't want to chance it. I was traveling with women who didn't feel safe staying there longer after being verbally abused by the drunk guests who came in the early hours of the morning. The owner promised us a refund we will see what happens. Very very disappointed.

The property and amenities has been visibly neglected. Not at all what I expected.

I had to cancel bcoz of unforseen circumstances.

Great rooms and good parking service. Need a car to get around but found a really nice place to eat close by recommended by the hotel. Rooms are well decorated and spacious. Hotel feels very safe

Cute and funky . Great value. Super hosts too. Plus Freedom Cafe is excellent for breakfast and lunch.....sitting in a peaceful garden setting.

We had a great time here, the rooms are really beautiful and comfortable. The big bathtub and overheard shower were our personal favourites. The establishment could improve by adding more towels and bath/shower gel in the bathroom. The TV was also a bit old in our room and unclear. Other than that, it was great and will definitely be going back.

Absolutely wonderful and helpful staff; great accommodations

We had stayed at the concierge quite a few times in the past, and always enjoyed it. Sadly, when we came this time we noticed a lot of changes. The room itself was not as well kept as before, and the entire vibe of the place had shifted. When we arrived I noticed an extractor fan in the room that we couldn’t manage to turn off ( and it was quite loud), when I went to mention this to the front desk they disregarded me and told me this was something that all hotels have. I understand that there can be extractor fans in bathrooms, but you can usually turn them off and they aren’t half as loud as this one was. We then went to go to bed that night, and our lights would not turn off. Something wrong with electrical. Thankfully they called an electrician who came around and fixed it that night, but then fixed the lights to now all go on and off with one switch. All in all, we were pretty disappointed with the changes at the concierge. They tried to repaint the rooms, but the paint job was done badly - and the room in general was just not as great as they used to be. Also, bummer about the freedom cafe, because the food has also gone downhill there. This is the first time I have ever given a bad review, but I just had to say how we felt about our stay.

Great hotel, great staff and had a great experience!

Good budget chic hotel with cool design features in regeneration hood. Great cafe. New ownership may be a little rough around the edges around running a hotel. Hopefully they will keep maintaining its good design sensibilities as a budget chic hotel and cafe.

Amazing stay!! Comfortable and best breakfast. Everyone so kind and helpful! We loved it and would go back in a heartbeat.

Trying a bit too hard to be cool but the staff were sweet and the cafe for breakfast was perfect

my room was front-of-the-magazine level beautiful. the bathroom was the most beautiful bathroom I've ever seen. the food was delicious and management was kind and professional. the walls were a bit thin, but for what the place offers it doesn't even matter.

It was a recharge stay for me. I enjoyed the quite environment. I was touring around Durban and was able to do my morning run.

A good value hotel in Durban, was hard to find as the signage is nit great, the initial check in experience was a bit lacking. But the rest of the experience was good and the breakfast was great, bar staff very friendly.

Quick check in and the gentleman there made it easy. Even spoke to us in French! He suggested us restaurants within a walking distance. Room really well appointment and comfortable. Easy check out. Would go back in a heartbeat!

I was not given a key to my room until the following morning as the card keys had run out

Great boutique hotel, rooms have a modern chic/funky decoration. Reception team are great and provide great advice about the city and area.

Loved the staff, the extras in the lobby, and Freedom Cafe. The courtyard, the tree, the awesome room with snazzy bathroom made me never want to leave the property. Loved our visit.