Barceló Jerez Montecastillo & Convention Center

Rooms have a control in the room for AC but we found out that this is basically an on/off switch. It does not control the temperature in the room. Our room got up to almost 80 while there. Not a four star either... 3 star max!!!

If you like this review give it a 👍 Location: next to the golf course and close to the racetrack, so a lot of noise when there is a race like the Sunday we stayed at the hotel. Room: of good size, clean an moder with a small terrace overlooking the yard and the (small) swimming pool. Minibar and safe are available. Wifi is free. Bathroom: was big, clean and in reasonable shape. Breakfast: fine, not the best I had for €15. The restaurant for breakfast, lunch and dinner, was not very cosy. Bright lights and very noisy But if they charge the prices like mentioned on the inside of the hotel room door.........pick another hotel. The rooms of this 4 star hotel are not worth these 5 star prices.

We did not stay in the hotel, but we went to a function there. It was absolutely beautiful and tasteful. All of the staff before, during and after were amazing. I am gluten intolerant and they went out of their way all evening to make sure I had gluten free food that was absolutely amazing. I was full and did not have to eat the snacks I brought. They kept checking on me and asking if I needed anything. They kept your glasses full of water and wine and your area quickly cleaned. The facility was very clean and the bathrooms too. It was an amazing experience and event. Great place to host.

Hotel is very nice. Rooms are clean. However service is not 5 star, you have to ask for everything slippers, shaving kit. Bedsheets and towels are clean. Breakfast is so good with wild variety. Outdoor area is very nice with amazing golf view. The hotel needs some maintenance in the room. There is no insulation in the rooms, you can hear all the noises.

The Hotel is good looking from the Outside but thats it already. First of all. The most important thing in a hotel is the service which is not polite and very rude here. The service at the Reception wasn’t nice and the ones in the „Snack Bar“ too. They were condescending towards us (both, Reception and Snack Bar). I’ve been to hotels with no activities etc. but the service was that nice that you still could enjoy your stay. That’s missing here very badly. I don’t feel the need to stay here and would not recommend that hotel to anyone. I‘m sorry it sounds harsh but I’m very dissapointed in that hotel. But not even the service was bad. The food either. For example, my brother took a capi drink and the whole literally the whole glas was full of sugar. He could’ve order a glas full of sugar if he wanted to. The Penne with Pesto was very oily and tasted not that well. The salat in the sandwiches were already old. The prices are high so you expect good food but the most of it is just not it. The concept for the waiter is also not very clever. They all work for every table which leads to an total chaos. The waiter mostly not seeing new guests waiting for them on a table. The only concentrate on the people who just preserved and aren’t taking a look to the side. We waited 30 minutes and no one was able to see us. They were just coming out and going inside without attention to the surrounding. We even went inside and asked for at least the menu but they were rude and said the waiter outside are responsible for us which is right if they would pay attention. I know it’s stressful but if every waiter for example would have they own few tables to serve, it would be a win for the guests and waiter. Let’s come to the pools. They look nice but again. They were not clean. A lot of bees and other insects were in the pool for adults plus Leads and branches. Someone could’ve cleaned that through the day. In the Tunnel between the summer cottages and the infinity pool was a wasps nest which is a risk for every guest here. Someone should’ve put it away. Another Problem here is that the hotel struggles with a lot of ants. What about an ant bait. I wish I could say something more positive but I really don’t. I was looking forward to my stay in this hotel but I was just disappointed. It looks good but that’s it.