Carlton

Amazing place in the city center. We were lucky to get an upgrade to the top floor so we had a great view from a very spacious room Stuff was extremely helpful in e.g. extending our stay (thanks, Roberto!) Not cheap, but definitely worth it. Great breakfast, too!

It feels a bit old-fashioned. They used to provide a good range of free drinks in the refrigerator, but now none of the drinks are free anymore. It's a pity.

Wonderful and beautiful hotel. I had the pleasure of staying during Asta Naguisa. The service was excellent and even helped us get a last minute booking at a sister hotel. The location and the metro station beside the hotel allowed freedom to move around without an issue. I would highly recommend and look forward to visiting the beautiful city of Bilbao again.

We stayed at this hotel for four nights as a couple, and we wanted to share some points that led to my disappointment. These are some touch points for improvement if they claim as a 5-star hotel in Bilbao: 1. On the first night, we used a glass and a cup, but they were not replaced or cleaned afterwards. 2. The pillows were too flat and uncomfortable. 3. We only received a new vanity set on the last night of our stay. 4. Some of the furniture needs refurbishment - even in common area. 5. There was no entertainment available other than the television. If you're hoping for Netflix, this is not the place for you. 6. There were no USB-C or USB ports available for charging devices. 7. We only received one bottle of water for two people, and there was no refill until the last night, which only provided one additional bottle. 8. We heard the noise from other rooms too. 9. Staffs are friendly but doesn't helpful enough. Overall, it doesn't feel right when it comes to 5-star hotel.

Iconic hotel on the main circle of Bilbao, minutes walk from Guggenheim, plus just tons of food and bar options. Spacious rooms, large bathrooms, overall pleasant environs. But the staff is what makes this hotel Excellent…from the valet to the front desk to everyone encountered, friendly, helpful, and very professional! If you have a car, pull onto the front sidewalk by the front door and let valet take care of the rest!