ibis Madrid Alcorcon Tresaguas

All I can say is you get what you pay for. The receptionist told us we can park on the property, so we drive in and the parking was very weird. There wasn't an actual parking lot, it was just parking spaces around the whole diameter of the building. Very tight and narrow to park there, especially since we had an suv. There were no spaces left, so we decided to just park on the street, which I didn't really feel safe doing, although we were bringing all of our belongings in the hotel, so I figured it would be fine. Kind of seemed like a sketchy industrial park area. I also saw like 5 police cars speed by me when arriving. Anyways, the room was very old and dated and had a weird smell. Didn't seem too clean. The toilet was basically in the shower, which we thought was weird, but then again we were given a handicap room, so I'm sure that was why it was designed like that. There was literally only 2 outlets in the whole room. None of them located near either side of the bed, that we noticed anyway. The breakfast was average. The staff was friendly. We wouldn't stay here again.

We very much enjoyed our stay, great room, friendly staff, nice facilities

Lucy was amazing a delight to he around

What a nice experience. We come on a family vacation to celebrate the anniversary of two children. A trip to Madrid and two days in the Warner park. Before going I reached out to the hotel to see if it would be possible to have some kind of cake in the breakfast to be able to sing happy birthday to the boys, as one of them was celebrating 5 years old on the last day on the hotel. Alejandro was the person from the Hotel who organized this and they not only brought the cake but also brought a gift for our little boy. The hotel is clean and easy to access. They have a lot of parking slots but is also very easy to park on the street in front of the hotel. Breakfast was good and the price was very good if you think on everything that the hotel provides. There is a big shopping center near to hotel which make easy for shopping and eating and it is close enough to Madrid Warner Park. A great stay and I will be back for sure.

The rooms are clean etc but the level of customer service is really bad, especially the attitude from a blonde lady at reception! It’s disgusting absolutely ridiculous! It was very shocking! The fact that we were just drinking a coffee in the waiting area and she shockingly told us to shut up in spanish of course! Then we told her thats not the correct language to be using to customers! She continued to argue back which she made it even worse! Outrageous! Wow never again we will be staying here again. Its a real shame honestly. I do not recommend this place at all. This blonde woman needs to go and do a full high level of customer service training. The cleaning ladies were amazing though! Very polite and always smiling! Something that the front of desk does not do!