Muscat Plaza Hotel

I booked a specific bedded room online, I requested to change it depending upon my friend. But at the reception, they denied to accept any change. Before my arrival I called the hotel reception to change my room booking dates, to suite my work. But they just denied to accommodate any changes. So i arrived early(but as per my booking), i had to extend the hotel stay in order to complete my work. FYI I booked through booking.com.

Our recent stay at Muscat Plaza Hotel had its ups and downs. Let's start with the positives: the family room we stayed in was spacious and comfortably accommodated our group of four, which was a definite plus. Additionally, the hotel's location proved convenient, with close proximity to fast food chains and grocery supermarkets. However, there were several drawbacks that impacted our overall experience. Firstly, the lack of air conditioning in the hallways made navigating through the hotel uncomfortable, especially during the hotter parts of the day. The breakfast lacked variety, remaining largely unchanged day to day, which became monotonous. Moreover, many of the electrical outlets in our room were non-functional, forcing us to use alternate beds to charge our devices. Furthermore, the bathroom amenities were subpar; notably, there was no soap holder in the shower. The policy of providing only one towel per guest and requiring us to exchange used towels was inconvenient and felt outdated. The outdated decor and absence of bedside lamps in our room contributed to a somewhat old-fashioned ambiance. Additionally, the carpets appeared unclean, emitting a musty odor upon entering both the hallway and our room, suggesting a need for thorough cleaning or renovation. In conclusion, while Muscat Plaza Hotel offers a spacious family room and a convenient location near dining and shopping options, the overall experience was marred by maintenance issues, limited amenities, and outdated facilities. Addressing these concerns could significantly enhance the comfort and satisfaction of future guests.

Unfortunately, the hotel needs to do a lot to stay in the competitive hospitality market. There are serious problems, from the check-in and staff coordination to the basic condition of the room. I arrived in the evening and had the check-in, which went on ok. As I went up to my room, I saw that the door was wide open and two workers were cleaning it. They mentioned that this room is not ready. I had to run back to the reception, and the receptionists seemed not to be bothered with their lack of coordination in this simple matter. I was given room 409. Upon entry, I saw a door to the left, which was locked, and later realised that this door leads to the next room. You literally have no privacy in this room. Whatever happens in the next room, you hear it; from the simple conversation between the people to the intimate moments that couple have are all clearly geared in your room. If you need to rest but the people in the next room want to giggle and talk loudly, there is nothing you can do about it. The room itself was just OK, with all the basic needs. Also consider that the neighbourhood is very crowded and you may have a hard time finding a parking, and for some unknown reason, the basement parking of the hotel is inaccessible. Overall, I had an uncomfortable stay and would not recommend it if you need peace and quiet.

We had a fantastic stay at this hotel! The room was spacious, clean, and comfortable. The bed was incredibly cozy, and we slept soundly at nights. The breakfast buffet was impressive, with a wide variety of options to suit every taste. The food was fresh, delicious, and plentiful, and the staff were friendly and attentive. The hotel's attention to detail and commitment to excellence really showed in every aspect of our stay. We would recommend this hotel to anyone looking for a comfortable and enjoyable stay

We booked double rooms for a family for two nights. Positives: 1. room was large enough for four persons Negatives: 1. Few parking spaces on Road. No parking available inside hotel in basement, they said. We had to park in public parking spaces. 2. Electric sockets in rooms were not working. 3. Breakfast was with few items and low standard as compared to other hotels in Muscat. 4. Gym has just few machines and AC was switched off. 5. had narrow gallery (photo attached) between two rooms, looked weird. 6. Seemed that bedsheets were not changed after other guests had used. 7. Nobody came next day to clean our room and change bedsheets and towels.