Aparthotel Adagio Zurich City Center

Hotel was nice but customer service incredibly poor. My room had an issue with the air conditioning that was never resolved. I requested a copy of the invoice for an extra nights stay due to a cancelled flight. Despite requesting it three times I still haven’t received it.

Great location as it was a 7-min walk to the HB. Nice lounge area at the lobby and good laundry facilities on L2. A few dining options nearby. Apartment is small with dining area and the sofa bed made for the kids. We had a double in the space next to the sofa and requested more pillows as well. Kids mentioned the sofa bed was hard but got a few extra pillows to help with sleep. No fan in the bathroom so must keep door when showering or it gets too foggy. All the toilets in Europe have a lingering smell so not sure why.

Great location, close to main train station which make sit easy to get around. Reception was very welcoming. Very hard as the apartment was probably a bit small for our needs. Also the heating and cooling were inconsistent. I would stay here again because of the convenience and friendliness of the staff.

Good overall! I understand you can pay for extra towels, cleaning etc but for a booking of 6 nights, I feel maybe a mid stay clean/towel refresh could be included. Room was overlooking the void in centre if hotel so felt a bit claustrophobic. However, it was convenient and I would stay here again.

Wish that there’s an international outlet in the room, I know Europe has different outlet from other countries like US.

Excellent place to stay in Zurich. Close to train station and old town. Excellent staff at front desk, especially Aldo Malinga who was most courteous and helpful to us when we arrived. Thank you Aldo. We enjoyed our stay and the appartment is well equipped to make your own meals. Would stay here again when in Zurich.

The beds were built with some supports that were jutting out and unsafe. We get knocked on the toe when we get out of the bed and on the bed. The housekeeping staff did not refill the soap. We reported to reception, but they still did not fill up. So I had to walk to the reception and get it myself. I will not recommend this hotel.

Perfectly adequate studio apaprtmemt near the main station. Clean and well maintained. Quiet.

Walkable distance from Zurich train station. Comfortable bed and nicely equipped kitchen. Room sizd is a little tight to open two big size luggages on the floor. But other than that, everything was as picture.

We had a great stay at the Adagio. The staff, location and rooms were excellent. Would definitely go back.

**Rating: 1/5** **Review Title:** Horrible Experience - AVOID at All Costs! **Review:** Our stay at the Adagio Aparthotel, Zurich Centre, from August 18th to 21st was an absolute disaster, and both the hotel and Expedia are to blame. There was no warning whatsoever about the major construction happening right next door, which began at an absurd hour—6 a.m.—every single morning. The noise was relentless, making it impossible to sleep and ruining our entire holiday. When we complained to the hotel staff, they admitted that there was supposed to be an agreement to keep the construction quiet until 8 a.m., but this was ignored every single day. The lack of transparency and complete disregard for guests' comfort is unacceptable. Expedia also failed to provide any information about this ongoing construction. This is a massive oversight that left us blindsided. We relied on Expedia to ensure our stay would be enjoyable, and they let us down completely. This experience was a nightmare, and I strongly urge anyone considering this hotel—or using Expedia for that matter—to think twice. We will never be returning to this hotel or using Expedia for future bookings.

Check in was a mess

I booked the hotel via Expedia, when I got to the hotel it has three counters two for ibis and one for adagio. The adagio counter had no one I waited for a good 20min, no one showed up. I had to check in with the person at the ibis counter. Although she said it’s the same I was not told that when I was there waiting and she had nothing to do. At check in she charged me for breakfast and parking plus the room rates for three days without telling me that the room I booked is not available! I booked a double room and was put in a room with two twin beds, it was also a special room which I did not ask for and was not told at check in. I found out when I got to the room and what’s more irritating when I told Expedia I was offered a relocation to another hotel. I agreed under the mutual understanding that Adagio will refund my payment because they do not have the room I booked. Adagio refused to refund what I paid. And I had to pay for the relocation via Expedia again. this is just a night mare!

it looks like a cheap motel. I guess thats what you get in Switzerland. high price with low quality.

One of the more modern hotels in Zurich. It has a good location. The kitchenette was well appointed. We also appreciated the fans provided in each of our rooms. I will stay here again when I return to Zurich.

Tasty breakfast.

The front desk is super nice and friendly, tried her best to help me. Love it!

Reservations were a mess (computer issue) Thankfully the staff was very friendly and they made it right. It took longer to get settled but we all had a place to sleep that night.

Convenient location, check in process was disorganised and no one to welcome guests. It is expensive for the size of apartment.

The place is very close to the city centre. The rooms are a bit small but overall had an awesome stay.