Grand Hotel Europe

Hotels

8.2

/10

Very Good

47 reviews

What Guests Say About Their Stay

Narmin
10.0
/ 10
I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Verified traveler
10.0
/ 10
We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
Alan
10.0
/ 10
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
In the Area
See Map
Haldenstrasse, 59, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Grand Hotel Europe is a good choice when you are visiting Lucerne-Stadt District. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Grand Hotel Europe

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Haldenstrasse, 59, Lucerne-Stadt District, Kanton Luzern, Switzerland, 6006
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Discover More About Grand Hotel Europe

Location


Staying at Grand Hotel Europe is a good choice when you are visiting Lucerne-Stadt District.

About Grand Hotel Europe

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grand Hotel Europe exclusively for you.

Get precious and unforgettable moment during your stay at Grand Hotel Europe.

All facilities in Grand Hotel Europe

Others Grand Hotel Europe
Others

Hotel Services

  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Laundry service

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

General

  • Parking
  • Parking (surcharge)

Things to Do

  • Wine tasting room

Connectivity

  • Free WiFi

Business Facilities

  • Computer station

Accommodation Policy & General Information in Grand Hotel Europe

Important Note
  • Covered self parking fee: CHF 25 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

Front desk staff will greet guests on arrival.

The property will be renovating from November 13 2024 to April 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
  • Exterior
  • Hallway
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 16:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 16:00 - Before 12:00
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Grand Hotel Europe
177
Another facilities in Grand Hotel Europe
Luggage storage, Porter, Multilingual staff, 24-hour Receptionist, Laundry service

Frequently asked question in Grand Hotel Europe

What are available facilities at Grand Hotel Europe?
There are top facilites at Grand Hotel Europe such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel Europe?
The standard check-in time at Grand Hotel Europe is starting from From 16:00 while the latest check-out time is at Before 12:00
Does Grand Hotel Europe provide breakfast?
Yes, Grand Hotel Europe provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Grand Hotel Europe

8.2
Very Good

From 47 reviews

Cleanliness

8.8

Room Comfort

7.8

Service and Facilites

8.4

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Traveler Reviews Grand Hotel Europe

Number of reviews per page
20
40

Top reviews

Narmin
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Read More
Kevin
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Nice location
Bhavin

8.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Verified traveler
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
Read More
Sarah
icon-Leisure with Children
Leisure with Children

6.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Alan
icon-Leisure
Leisure

10.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Bryan
icon-Leisure
Leisure

8.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Ranga
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Pankaj
icon-Business and Leisure Family
Business and Leisure Family

4.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

No Air conditioner. Very hot here in July It was in my filter when I booked my hotel initially As must have AC. It was listed as AC providing hotel but not available at the property. Very disappointing!!
Lauren
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

very good
Abolfazl.

6.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Location was good.
John
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
maria a
icon-Friends and Family
Friends and Family

8.0

/10

Reviewed 44 week(s) ago

Hotels.com verified review

El hotel es muy antiguo. Está muy bien ubicado pero aunque está muy limpio y organizado no justifica el precio porque es demasiado viejo. Sin embargo nos dieron una habitación con vista al lago y eso hizo más agradable la estancia Al igual que el tamaño de la habitación es muy bueno. Pero el desayuno es muy regular Muy pero muy básico
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Ahmad
icon-Leisure with Friends
Leisure with Friends

10.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

Very helpful staff
Mercedes
icon-Leisure with Children
Leisure with Children

4.0

/10

Reviewed 45 week(s) ago

Expedia Group verified review

We checked in on a rainy day and when we opened the bed there was a big brown stain with a hair by it. Looks like they did not change the sheets. Room is very dated. The price you pay if for the location and not for your stay.
Boris
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 79 week(s) ago

Expedia Group verified review

The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Jeanette
icon-Friends and Family
Friends and Family

6.0

/10

Reviewed 81 week(s) ago

Hotels.com verified review

The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
PAWAN
icon-Leisure Family
Leisure Family

8.0

/10

Reviewed 84 week(s) ago

Expedia Group verified review

Great stay, great staff, clean, convenient and extremely kind. We checked out at 4am for a train to the airport and they packed individual boxes breakfasts for our family.
Akira
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 103 week(s) ago

Expedia Group verified review

Exceeded my expectations. Great location, quiet and comfortable. Would book again.
Scharel
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

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Number of reviews per page
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