Phoenix

Hotels
9.2
/10

Exceptional

654 reviews

What Guests Say About Their Stay

Giovanni
10.0
/ 10
Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
Verified traveler
10.0
/ 10
Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
John
10.0
/ 10
This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
In the Area
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Untere Wiestistrasse 11, Zermatt, Visp District, Canton du Valais, Switzerland, 3920

Main Facilities

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Restaurant
WiFi
Elevator
Phoenix is located in area / city Zermatt.
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Untere Wiestistrasse 11, Zermatt, Visp District, Canton du Valais, Switzerland, 3920
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Location


Phoenix is located in area / city Zermatt.

About Phoenix

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Phoenix.

The hotel’s fitness center is a must-try during your stay here.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

Phoenix is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, Phoenix is the right place to stay.

All facilities in Phoenix

Others Phoenix
Others

Hotel Services

  • Tours
  • Multilingual staff
  • Luggage storage
  • Express check-out
  • Front desk

Public Facilities

  • Others
  • Elevator
  • Smoke-free area

Food and Drinks

  • Bar
  • Breakfast

General

  • Fireplace in lobby
  • Banquet

Sports and Recreations

  • Ski storage
  • Fitness center

Transportation

  • Access to train station (surcharge)

Things to Do

  • Spa

Connectivity

  • Free WiFi

Business Facilities

  • Meeting facilities

In-room Facilities

  • TV

Accommodation Policy & General Information in Phoenix

Important Note
  • Nearby parking fee: CHF 20 per day (22966 ft away)
  • Pet fee: CHF 20 per pet, per day
  • Rollaway bed fee: CHF 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts major credit cards, debit cards, and cash
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 9:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 5 days before arrival with check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Zermatt is in a car-free zone and can be reached only by train.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 10:30
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - Before 10:30
Breakfast Availability
Yes, some room provide breakfast
Available rooms at Phoenix
27
Number of floors in Phoenix
4
Another facilities in Phoenix
Tours, Multilingual staff, Luggage storage, Express check-out, Front desk

Frequently asked question in Phoenix

What are available facilities at Phoenix?
There are top facilites at Phoenix such as Restaurant, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Phoenix?
The standard check-in time at Phoenix is starting from From 15:00 while the latest check-out time is at Before 10:30
Does Phoenix provide breakfast?
Yes, Phoenix provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in Phoenix

Traveloka (1)

Other sources (654)

9.2
Exceptional

From 654 reviews

Cleanliness

9.6

Room Comfort

9.2

Location

8.8

Service and Facilites

9.2

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Traveler Reviews Phoenix

Number of reviews per page
20
40
Top reviews
Giovanni

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Perfect location with stunning view of the Matterhorn. Proverbial "Swiss Cleanliness and Efficiency". Located a short walk to lifts and near the center of the village. Excellent breakfast with local delicacies. Very friendly and helpful staff.
James
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Large clean room, friendly staff, good location, large and varied breakfast
Verified traveler

8.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

Receptionist and breakfast crew were friendly and helpful. Do take note that hotel rooms doesn't have fridge nor kettle. Also, beds and pillows are very soft which might not be suitable for some people.
Dr.rajpal

4.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Felt tight
Jasbir

8.0

/10

Reviewed 29 week(s) ago

Hotels.com verified review

Good hotel. Soap could have been bigger. Towel quality could be better too. Excellent view of Matterhorn from the room
Verified traveler

10.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Amazing hotel in a great location with beautiful views. Breakfast was delicious too. Highly recommend.
Indo

10.0

/10

Reviewed 30 week(s) ago

Hotels.com verified review

Nice view, clean, comfortable
John
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

This hotel is very close to station and town staff are very helpful hotel is very clean and buffet breakfast is good
Edmund
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

A little misleading on location compared to downtown - one of the longer walks in the area to get to the downtown. Great staff and clean - good value.
Kin Hin
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

All my family including my furry friend had a very nice stay at Phoenix. All the staff are friendly and helpful. We will definitely come back again xx
Rich
icon-Leisure with Partner
Leisure with Partner

8.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Very nice hotel, very new and clean, nice comfortable rooms. Friendly and helpful staff. Just a 10 minute walk to train station and restaurants.
Mark
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Nice hotel, newly renovated, very clean, nice room and bathroom with great view, great staff. complimentary breakfast is a plus. What a pleasant stay!
Robert
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Easy walk to RR station and Sunegga lift. Nice staff
Suzanne
icon-Friends and Family
Friends and Family

10.0

/10

Reviewed 43 week(s) ago

Hotels.com verified review

We stayed 2 nights and we highly recommend. Excellent rooms, short walk to all Zermatt attractions and downtown without the noise and crowds of the main streets. It feels like a family-run hotel. Staff are so kind, breakfast has good variety. You won’t regret staying here.
Stefania

10.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

We’ve been travelling to many places around the world and I could say that Hotel Phoenix in Zermatt is one the best hotels we’ve stayed in, with the most amazing breakfast included in the price of the room, friendly, welcoming and helpful staff!!! I would give it 7 out of 5 stars if possible!!! Love it❤️❤️❤️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Senna Mei San

10.0

/10

Reviewed 48 week(s) ago

Hotels.com verified review

Jolander from the hotel had helped to make this trip perfect for us. Our train to Zermatt was delayed and it would pass the hotel check in window and we would miss the taxi to go to the hotel. Jolander had helped us secure the taxi so that we could safely get to the hotel from the train station and she waited for us to do our check in. Jolander was also very kind to provide us with details and maps on how to get to the attractions. The hotel is within easy walking distance from the centre of the city. The room is nicely set up for travellers and we had a veranda that we could sit and enjoyed our tea. Varieties of food offered for breakfast was not a lot but it is more than sufficient for us. I was really impressed with the cheese table and the selection of cheeses. The restaurant manager had done a great job to make sure all guests would have a right spot to enjoy breakfast. The boiled egg was also perfect that it was hot and yolk was still soft. Perfect for me. Probably the only thing I could ask for more was the bathroom. The shower space was really tiny and I had to be careful not to bump onto the glasses. Overall, it was a very enjoyable experience.
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Kim
icon-Business and Leisure with Partner
Business and Leisure with Partner

10.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Wonderful!!
Kenneth

8.0

/10

Reviewed 49 week(s) ago

Expedia Group verified review

It’s ok
Paul
icon-Leisure Family
Leisure Family

10.0

/10

Reviewed 59 week(s) ago

Expedia Group verified review

What a lovely place to stay during our family ski vacation. The rooms are spacious and well appointed. The staff was kind and helpful in every respect. They gave good inside information on snow conditions and skiing options. Also provided list of dining recommendations. Highly recommend staying here!!
Jon
icon-Leisure with Partner
Leisure with Partner

10.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

Great stay
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.