San Carlo Suite

The staff were very personable and helpful! And the location was perfect — on a pedestrian-only street and walkable to everything!

This location was perfect! It was close to all of the shopping, the lake, restaurants, etc. And it felt so private going up an elevator to only our suite. Loved it!

Convenience to shopping and dining options

Fuziah was the best

The room is nice and spacious like an apartment. Clean. The heating cannot be controlled. Which is inconvenient. First night smells cigarette probably from t ventilation ducts.

La suite 1 del San Carlo Suite es muy linda, cómoda, sin ruidos, tamaño ideal para dos personas aunque éramos tres y también estuvo bien! Muy bien ubicado, a metros del Lago Lugano y de la zona de compras. Todo un 10. La recomiendo.

Very quaint hotel in the heart of the old town with modern finishes in the room. Great location with super friendly and helpful staff. I would definitely stay there again if I'm in Lugano.

Stayed in one of the suites which had the benefit of a small kitchenette. The location is excellent and very quiet at night. The biggest drawback was that location on 2nd floor on a relatively narro street means that practically no sunlight comes in. And the lighting in the room wasn't very good so the lasting impression is of a fairly dark room. Good for sleeping but not really a place you wanna hang out on.

Well I can't say I'm happy. I had to cancel this trip 5 days beforehand due to family illness. OK the rules dictate I lose everything as a result. Requested some kind of goodwill credit against a future retimed trip - silence. I appreciate rules are rules but it is still painful watching my $570 go straight to the owner's bottom line.

This is not a 4 hotel! Nor even a bed and breakfast hotel. There is no reception. If you don’t have connectivity, you can’t check in. I’ve tried to cancel when I saw this bad hotel but it was not possible. I agree with the no show rate, but as a customer, I have the right to cancel the reservation if I am not satisfied! Francesco was so rude during the check in. Pictures show does are not the reality.

Great place and apartament, very clean with good amenities. Alexander was always available for any information. O recomend as a very good place to stay in the heart of Lugano.

The location was excellent, but the room was booked for three people, and was only prepared for two. The sofar bed was not made up, and there were no pillowcases for the extra bed. There were only two towels for showering in the bathroom, and many of the toiletries were only partially filled, as though the previous guest had already used some and they were not replaced. There was an odor of sewer in the bathroom as well. I recieved prompt replies when I requested help from the staff, but communication was only via messaging, and I never saw an actual staff member. The staff member who was helping me was tied up in meetings for most of the day, and was therefore only able to bring me what I needed a few hours after my initial contact.

Absolutely a pleasurable stay. Extremely clean; managed very professional by Francesco and would highly recommend for business or private travelers.

Great location in the heart of Lugano. Francesco was a great host and made sure I was well looked after. Suite was very clean with a nice comfortable bed.

Good. It will b better if they have receptionist to guide the tourist

There is zero hotel staff. All electronic check in and check out. If something goes wrong no one will come to help. You get a receipt with a scanner code on it. It took 30 sweaty minutes to get it to open and then I didnt feel confident I could get back in the room so I had to prop in open. I called the number for the hotel and no answer. I called Hotels.com and they couldnt get a hold of anyone either. So they gave me a voucher for the next night because I couldnt stay there anymore. Oh yeah..just to add salt on the wound the air conditioning didn't work either.

Potential guests should understand the suites are not staffed, i.e. there is no front desk. Geared to travelers with a cell phone. If you are from the U.S. and do not have an active cell phone, you are at a disadvantage. For a "luxury" suite here were the negatives: room is small and dark with inadequate lighting; there is a small kitchenette but no silverware; the stopper in the sink was broken; no creamer for the coffee no spare toilet tissue (the small "end of roll" left in the room ran out, but fortunately there is a COOP down the street so we could buy a replacement); not facial tissue; and, the topper, WiFi did not work (tried four devices standing under the WiFi device in the hall but none would connect). In addition, the "free breakfast" is a coupon for a cafe down the street. The breakfast as a croissant, two pieces of store bought white toast, one pad of butter and a cup of coffee. Finally, in an email, the "manager" of the suite directed me to the Lac Parking Silo and told me to give the attendant my name and my Splendori confirmation number. Problem: there is no attendant; it is a fully automated City garage. Charge for the night - 42 Swiss Francs. Positives - located one block from the lake with plenty of shops and restaurants. Also the A/C worked well.

Self check in was difficult to process because hotel.com did not have reservation number needed to enter the online form. Called owner/manager and he tried to talk us through but language/accent was hard to understand over phone. Internet service was not operating our entire stay.

Nice flat, close to the lake

Great location, clean, modern space. Self-explanatory check-in via kiosk.