The Dolder Grand

I have only one comment about charging me about car parking around 200 eur. As a vip customer in hotels.com usually I should not be charged for this service

A few issues came to bear, but were graciously corrected by management.Hotel is the most beautiful I have ever had the pleasure to stay. Cheers !

Hi

The Dolder Grand is simply the finest hotel in which I’ve ever stayed. From staff service to the amenities of which there are many, to the accommodations themselves, the Dolder Grand is unmatched in quality by any standards.

Just fantastic - a great property with beautiful views and 10 minutes’ drive to town, delicious food and staff who could not wait to help with every request, however big or small. Brilliant in every respect.

Beautiful

The Dolder continues to be one of the best 5 star hotel experiences.

The Dolder Grand is a unique property with amazing rooms , spa and grounds. The Saltz restaurant is outstanding and the bar room cozy and stylish. The outstanding art collection that is accessible to all that is in every corner of the property is such a gift! All of the staff are courteous and attentive to our every need. The free shuttle service to old town makes getting to town easy. Additionally getting to old town by taxi or public transport is easy as well. We will definitely stay here again and hopefully go to “the restaurant” their Michelin star restaurant!

They charged me extra at the end of my stay, the deposit was not refundable completely. And they had me be late for my next destination due to reception desk problems!

Best spa hotel in Zurich!

Cleanliness and the staff were all courteous, friendly and eager to assist with questions that arose during our stay. The dining was exceptional; however along with excellent quality and service, the finer dining was quite expensive. Especially the addition of wine pairing.

Wow! Love this place.

Great customer service I recommend it

The property is stunning, and the spa was beautiful, but cleanliness was a major issue. The towels were dirty, and the room was dusty. After four weeks in various Swiss hotels, this was the first time we encountered poor hygiene. Loris, who greeted us, was excellent, but despite asking four times, the room was never cleaned properly. We even sent photos, but nothing improved. It became a joke with my wife—we’d return, record videos of the dust, and laugh. After endless apology gifts, we stopped asking. We agreed to stay if they refunded the first uncleaned night and cleaned properly, with a full refund if they failed. They didn’t fulfill their end of the deal and tried to offer a credit instead. The lack of cleaning, excuses (especially from Tim), and disregard for our anniversary made the experience unacceptable. Service failures extended beyond cleaning. The concierge, Peter, failed to book a tour as promised, and they forgot to arrange a ride to dinner, making us late. After that, I arranged my own airport transfer when they quoted 230 CHF in a Sprinter Van for a ride that cost us 35 CHF with Uber Black. The location is ideal for a quiet stay with views, but less convenient if you plan multiple trips into Zurich, as it’s a 15-minute shuttle ride each way. Considering the price, cleanliness issues, poor concierge service, and lack of transparency, I cannot recommend this hotel, especially with other exceptional options in better locations available.

Beautiful and clean.

One of the best hotels I have been at in my life The service, the view, the food, everything was great

Need to upgrade the bedrooms now. Getting very slightly tired. Saltz all-day dining was nice and the outdoor section. Property in public areas well-maintained. Housekeeping needs to ensure no one with a cold even with a mask enters guests rooms. Smoking should be banned on guests room balconies as it gets into guests rooms.

Really good!

Amazing property with great views! Well maintained in all aspects ! Staff went out of their way to accommodate !

This is one of the best hotel I have been, the staff are really friendly and supportive