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Canton de Berne (624 Hotels)
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Interlaken-Oberhasli District (268 Hotels)
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Interlaken (60 Hotels)
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The Guesthouse by the Hey Hotel
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The Guesthouse by the Hey Hotel
Hotels
7.4
/10
Pleasant
221 reviews
What Guests Say About Their Stay
Lori
10.0
/ 10
Everything is within walking distance from the property. The staff is very friendly and helpful.
Devdatta
10.0
/ 10
Small place for 4 folks. If you have luggage, managing it in small space is challenging
In the Area
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Höheweg 7, Interlaken, Interlaken-Oberhasli District, Canton de Berne, Switzerland, 3800
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
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Available Room Types in The Guesthouse by the Hey Hotel
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What's around The Guesthouse by the Hey Hotel
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Höheweg 7, Interlaken, Interlaken-Oberhasli District, Canton de Berne, Switzerland, 3800
Discover More About The Guesthouse by the Hey Hotel
Location
Staying at The Guesthouse by the Hey Hotel is a good choice when you are visiting Interlaken.
About The Guesthouse by the Hey Hotel
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at The Guesthouse by the Hey Hotel.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from The Guesthouse by the Hey Hotel exclusively for you.
The Guesthouse by the Hey Hotel is a hotel with great comfort and excellent service according to most hotel's guests.
With all facilities offered, The Guesthouse by the Hey Hotel is the right place to stay.
All facilities in The Guesthouse by the Hey Hotel
Others
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Tours
- Luggage storage
- 24-hour Receptionist
Things to Do
- Romantic proposal packages
- Shops
Food and Drinks
- Bar
- Breakfast
Connectivity
- Free WiFi
General
- Banquet
Business Facilities
- Meeting facilities
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in The Guesthouse by the Hey Hotel
Important Note
- Fee for buffet breakfast: approximately CHF 25 per person
- Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: CHF 100 per accommodation, per stay
- A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
- A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
- Tourism fee: CHF 1.00 per person, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
The check-in location differs from the property location. Check-in location: [Höheweg 7, 3800 Interlaken]. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 16
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at The Guesthouse by the Hey Hotel | 60 |
Another facilities in The Guesthouse by the Hey Hotel | Others, Smoke-free area, Safety deposit box, Tours, Luggage storage |
Frequently asked question in The Guesthouse by the Hey Hotel
What are available facilities at The Guesthouse by the Hey Hotel?
There are top facilites at The Guesthouse by the Hey Hotel such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Guesthouse by the Hey Hotel?
The standard check-in time at The Guesthouse by the Hey Hotel is starting from From 15:00 while the latest check-out time is at Before 11:00
Does The Guesthouse by the Hey Hotel provide breakfast?
Yes, The Guesthouse by the Hey Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in The Guesthouse by the Hey Hotel
Traveloka (2)
Other sources (221)
7.4
Pleasant
From 221 reviews
Cleanliness
8.0
Room Comfort
7.0
Service and Facilites
8.2
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Traveler Reviews The Guesthouse by the Hey Hotel
Number of reviews per page
20
40
Top reviews
Verified traveler
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite.
The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
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Karen
Family
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The Hey Hotel itself is lovely, but the Guest House was far from that. There is no refrigerator, it is in a separate building that smells funny, one bed was under a low part of tue ceiling and my son hit his head twice in the middle of the night, and the water would not stay a consistent temperature.
Ryan
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Staff is fantastic! Town is gorgeous! Highly recommend
Tarron
Leisure with Friends
2.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Took a 50 frank deposit (a few days ago) and are yet to return it. Look elsewhere.
Thuvaraga
Leisure Family
2.0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Very small unclean washrooms
Kayla
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Had a great stay! Great location!
Estrellita
Leisure Family
6.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
The property was very convenient to shopping and bus stop, but the room they gave us was on the 4th floor which looked like an attic. Our heads got bump all the time on the ceiling. It would have been nice if there was a small table below where the TV was.
Shena
Leisure Family
6.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Checking in felt like we were an inconvenience. We were led through to the main hotel exit and pointed to the building across the street. Seems like those staying in the Guesthouse across the street rather than the main hotel are second class citizens.
The elevator carpet was disgusting and as not cleaned in the three days we were there.
The bathtub and bathroom floor needed a good scrubbing.
The large window over looked a courtyard (at the same level on the second floor, and there were a few guys sitting there who could easily see right in to our room, so as two females that was uncomfortable and we had to keep our curtains closed the whole time we were there.
You scan a QR code to get access to their services online. We wanted a couple of extra pillows (there’s only two provided for two people and with nowhere to sit other than the bed, two pillows per person are more comfortable). I requested them through the site as indicated. We went out for the rest of the afternoon and retuned after dinner. No extra pillows were brought so I had to go get them.
Lastly, they use motion sensor lighting, which is great for the obvious reasons, however, lighting is critical, particularly on stairs. I took the stairway one evening and almost fell in a dark spot.
I highly recommend Interlaken—it’s absolutely beautiful. But I would not stay here again.
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Maria
Leisure with Friends
6.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
We stayed in the guest house. The first room that was given to one of the people I was traveling with, looked like a dirty dungeon.
After complaining they did move her up to a room with no filty carpet. Housekeeping took my personal eating utensils and there’s no way they could have confused it with hotels. They are teeny tiny. I would not stay in guest house again
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Verified traveler
Friends and Family
8.0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
The hotel was in a great location, but what was not explained was that the actual building where most of the rooms are, is located in a building behind the main hitel and that none of the rooms in that building have air conditioning. Also, parking at the hotel is some what complex as they park in a little alley behind the main hotel.
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Nitish
2.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Do not book this property…
Xueheng
4.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Room is very small , towel has holes, hot pot is leaking, shower is very small.
Patricia
Friends and Family
6.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Hotel was entirely too hot, very uncomfortable for sleeping.
Rooms were nice.
My only disappointment was how hot it was in the room.
Kevin
Leisure with Partner
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Nice room but it smelled like someone had smoked in the room previously, and they tried to cover it up with detergent.
Lori
Leisure Family
10.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Everything is within walking distance from the property. The staff is very friendly and helpful.
Malgorzata
6.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Little noisy in the evening
Brian
6.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
It was average for an overpriced accommodation
Hanh
Friends and Family
8.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
Good hotel in the heart of Interlaken, walkable to train train station.
Yasmin
Leisure Family
8.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Hotel is in a central location to tourism office and shopping, restaurants however it is a busier area. The view was directly into other peoples hotel room so a challenge to keep windows open when curtains need to be closed (you could look directly into others aswell across laneway. Not the easiest hotel to find and parking was not by hotel (about 5 min walk). We only stayed 1 night so not a big issue but if I were to stay in Interlaken for a few nights I would look for a place with parking and more importantly views and more atmosphere. Staff were great and helped me when I lost my parking tickets - really appreciated this service. About 20 min walk to Harder Kulm - but beautiful walk.
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brian
4.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
The accommodation was in the building next door in the guest house ( we thought it was in the hotel)
The room had two single beds at ground level and two in a loft up a narrow steep ladder. This was too small for teenagers or adults and over promoted. The worst aspect was the mini bathroom ( for four people) A small toilet by the door , a BATH SHOWER and small sink. The most dangerous aspect was the shower ,which when placed on medium would suddenly change to boiling , potentially burning your skin even if you switched it to cold,as it stayed boiling.
I mentioned this to reception,who seemed unconcerned but they would report it to an engineer.
The hotel entrance is spacious, inviting and well designed. Breakfasts were excellent ( we paid for seperately) But as I stated to the receptionist, the bathroom was 2 star quality and the room not suitable for three adults ( even though sold for four)
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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