Very comfortable room with a large balcony. Very best view of the lake. Both breakfast and dinner were delicious. All staff are very polite and friendly. It was one of the best experiences our family ever enjoyed.

Great spot and view over the lake and mountains

Staffs are very friendly and professional. The lake view is beautiful. Room is clean and comfortable.

The place are pretty and comfortable

Amazing, can’t even describe! Staff was very nice. Marshal is incredible!! We can’t wait to go back to the Lalu

So peaceful

Gorgeous property inside out. Make sure to join the guided trail in the morning - you will learn a lot. Most of the service was stellar - breakfast buffet had a good offering but staff seems overwhelmed. I asked for an egg twice and it still didn't arrive by the time i finished my meal. A number of items were running out before 9.30am and not refilled.

Best lake view

Lalu is a beautiful n tranquil resort. The staff are all very attentive. The view is spectacular. Definitely worth a visit.

Great service by the staff. The Hotel also offers one of the best views of Sun Moon Lake.

Loved our stay. The view from our balcony is breathtaking and the service is impeccable.

Beautiful.

The Lalu is clearly a top notch hotel and the facilities and staff are excellent. A few specific positives - Marshall and Allen both went above and beyond in terms of their service. The Japanese restaurant meal was top notch. The Spa was very good. Being able to walk out and around the lake was great, as well as the boat trip across to the pagoda. A few suggestions for improvement - the pool area got very noisy with lots of children shrieking, so some thought on how to balance this would make sense. We enjoyed the Chinese Restaurant food however the ambience is very basic - a big white room in effect.

Great hotel with wonderful view of the lake. During check-in, we didnt even need to queue. Just chill and enjoy the snacks & tea provided by the hotel & wait for the hotel to check you in. Staff were so attentive & because we had a stroller, we just needed to call the recept in the morning and they will send someone up to your room and personally bring you through a ramp access to the breakfast location. Travelled with a baby and the hotel made the stay for our baby very convenient and comfortable. Baby sterilizer is also provided in the room which not many hotel does so I'm very impressed! 1 night is definitely not enough!

房间楼台风景美得让人窒息而不忍离去，一切刚刚好！

When I went to Sun Moon Lake in Nov 2023, the hotel was fully booked. When I returned there in April 2024, I made it a point to stay at the Lalu, and it did not disappoint me. The view from the property is amazing. The room is a suite and very spacious with a balcony. The room is equipped with everything. It was raining the day I stayed there. And it gave me a different feel when the lake was sunny, I just relaxed at the balcony, sipping my cup of tea and enjoyed the ever-changing scenery of the lake with the clouds passing by. The staff were very friendly, and the service was very personal. After check-in, a staff will accompany you to the room and gave a detailed explanation. And they would greet you by your name when you passed by the reception area. You felt welcomed there. The breakfast buffet had a lot of varieties to choose from and tasted great. The dinner from the Chinese restaurant and the Oriental Brasseries was a little below my expectation but was still acceptable. The hotel provided free shuttle service to and from the bus station and made it very convenient to use public transportation to get there. I enjoyed my stay there very much and will return there some day.

Beautiful hotel on Sun Moon Lake with excellent staff. Hotel overall aesthetically is wonderful but it shows some wear and tear and could use a refresh in some parts. Overall the exceptional staff, access to dining (the View restaurant and the Japanese restaurant for guests only) and the pool and tea areas were very enjoyable. The lake itself is quiet and the Lalu hotel provides for a relaxing setting. All these helped us to enjoy our stay and overlook the minor repairs we thought the hotel needed. You also have direct access to the walking trails and you can also walk about 5-10 minutes to the dock to enjoy a boat ride to the temples and gondola. Recommend asking the hotel for transportation from the Taichung train station as well if traveling from Taipei or elsewhere- very helpful.

From the moment you step into the hotel, you can feel the high-quality service of the staff. The hotel has luxurious design creates a quiet, elegant and relaxing atmospheres. Watching the Sun Moon Lake through from balcony is the most relaxing and beautiful thing ever. Will definitely stay here again.

The hotel room was large with a beautiful sitting area and balcony. The view of the lake is 10/10. We had two outstanding dinners in the Japanese restaurant. Everything was perfect except for our experience at breakfast. On both mornings, the hostess tried to seat us in the corner at the worse table in the restaurant. Many other tables with views were open. I had to refuse to sit down before she offered me another table, and this one was also in the far back of the restaurant. We wondered if the poor seating options could be linked to our being the only Westerners in the hotel.

The Lalu typifies a high-quality hotel experience. Exceptional location and surroundings, facilities, amenities, and staff. While one can always come up with criticisms of any hotel experience, the Lalu made that far more difficult. My biggest complaint is that they were booked when I asked to extend my stay--which is certainly a compliment within a criticism.