Sunset Village Beach Resort

Beach premium room was great with the view, so close to the sea

beautiful resort and good atmosphere.

The aircon make to much noise. One pool been closed

Nice beautiful sea view and good taste

The location is perfect. It's quiet, private and very close to the beach just in front of the hubs. The hub was good and faced to the beach. We loved it a lot. The downsides were the staff and customer service. We had a problem with the air conditioner at night, then I rang the reception who knew nothing even the wifi password. He couldn't answered anything and couldn't handle the issue. He just asked me to called back because the front was on her break, then he hung up on me. So I walked from my place, a bit far, to the reception to speak to them. This is not very nice for the expensive hotels. I found out later (from the front staff) that he has a hearing problem. However whoever on duty and cover the front reception should have the customer service skill and be ready to manage the difficult situations. We had breakfast at the restaurant hotel. It was buffet and self service. The food was average we didn't expect much but the customer service again. My partner tried to talk to one of the chef who was not busy, but she just didn't answered anything and looked away. The customer services are very important for hospitality industry. This hotel definitely needs to improve this point asap.

After staying, the shower door will be broken. no water heater Accommodation at this price should have a water heater for customers. but the view is quiet