Last-minute stay for us as we were rained out of our last night of camping on the North Shore of Kaua’i. It worked out well.

Aston Islander on the Beach is a beautiful property literally on the beach. Rooms were spacious and clean. But I can’t recommend it due to the rude, unprofessional front desk staff. We had to wait over an hour for our 3 rooms (after the 4:00 pm check-in time), and when we asked why, they said they need more time to clean the rooms, and ‘we had over 35 people waiting for rooms on Christmas so be grateful it’s not that bad’. Telling me it could be worse is not great customer service. But it gets worse: our 3 rooms were at opposite ends of the complex, which took 45 minutes for us senior citizens to haul the luggage to each room. After returning the cart to the lobby, they told me I couldn’t leave it there, it’s not their responsibility so I needed to take it to the other entrance (uphill around the building). It appeared they were angry that we asked for a credit for waiting for the rooms, which they did give, but when I returned the cart they said they needed the ‘complimentary’ coupons returned before they could issue the credit. So I went back to all the rooms & collected the coupons, went back to the lobby, and since there were guests checking in, waved my arms to get another clerk’s attention. She loudly said ‘just shove them at me why don’t you!’. So frustrating. So I snapped and told her ‘you should take care of your own luggage carts!’. As I was leaving the lobby I could hear the clerks making fun of me to the other guests. They even canceled one room the next day!

it’s a beautiful facility well taken care of. Is also near a shopping area with good food and supplies.

Property called and cancelled my reservation. I didn’t have a place to stay. Plus I never got reimbursed for the stay. Property reason was that they didn’t even have rooms available and Expedia still booked my reservation. Poor logistics on both property and Expedia.

The grounds were beautiful, well maitianed. The buildings could use a coat of paint or 2 and the rooms can use a refurbish. But it was a quiet and relaxing stay. Would probably stay again.

Good

Nice place for a year end relaxation. Well-maintained property.

like: close to the beach dislike: rude staff, not accommodating number of beds in the room. selling a room with one bed for 4 people, getting the money not providing service, rude and aggressive behavior from the manager.

Nice beach location

Beautiful property. Great staff. We enjoyed the sunrise every morning.

On the beach. Nice amenities. Convenient to stores and dining. Property upkeep and maintenance could use some improvement. No major problems but it's starting to show its age. They let the kids from the cheap hotel next door come over and use the hot tub and pool. Not a big problem but it makes it more crowded.

Stayed here many times. Love location and proximity to dining and shopping options. Will return next year.

Very nice place with plenty of amenities. Thoroughly enjoyed my stay

I had a great stay; a very good choice for a reasonable price, and the staff were fantastic.

This was our 3rd., stay here and it’s always great.

Beautiful Hawaiian landscaped property. Absolutely beautiful.

Nice hotel - parking was tight but plentiful. Beds and pillows were very uncomfortable.

Property was beautiful but the room needs updating. My smoke alarm keep me up until I dismantled it. The front desk could not help with this issue. There was not a maintenance man available.

Great location and the staff was very helpful and friendly.

Beach