Best Western Plus Augusta Civic Center Inn

Best Experience I had Keep It Up .

Wonderful staff. Manager was amazing!

Appreciated the breakfast. Front desk personnel were very personable and helpful.

Smoke detector went off at 7AM. Two calls to staff desk failed to get anyone to attend. When we went to front desk one of the staff said batteries needed replacing then came to room and removed smoke detector. No concern or apology. etc etc

Was very rundown. There was a drop ceiling in the bathroom and everything just seemed old and falling apart. Things were fixed using a “landlord special” type repair. Staff was wonderful.

It's clean, cheap, and convenient to get to the highway and most otger attractions in the area.

Property is conveniently located near I 95 and close to shopping areas. I have stayed here in the past.Staff is friendly, nice little breakfast area. However, the rooms are getting a bit rundown and I won’t stay here again based on my recent experience. First, I thought the rates were a bit high for November at about $200/night Canadian, but it was a long weekend so, based on past experiences I booked the property. The room was basic, seemed clean but a bit run down (chipped paint, saggy curtains etc.). On our way to dinner the hallway reeked of marijuana even though it is a No Smoking hotel. We went to go to sleep around 11:00 pm, I pulled back the sheets to reveal pennies in the bed. My daughter’s bed also had sheets with hairs and , obviously had not been changed. I called down and asked for new sheets and we remade the beds ourselves. I reported this that evening, the next morning and at checkout. Despite my reporting concerns about the room, the room was never cleaned while we were there (2nights) and not one of the staff made any effort to make amends. Won’t be staying again between that experience, price and overall rundown state of the hotel.

There is nothing I didn’t like. Just that everything was average

Large room—loved it!

The property is very dated. No pool. Staff is wonderful.

Front Desk Staff both morning & evening were very friendly, cordial & professional, room was very clean. Had a great experience.

The staff was the highlight of this stay - they were very friendly and helpful at every instance. On the flip side, this hotel is definitely past its prime and it shows. The room was dingy and poorly maintained, there was substantial road noise from the near by highway, and the bathroom required some TLC before use.

Very friendly staff

Everything was great!

Great stay

Great breakfast staff

My room was great.

A friend and I spent a night for an event. The staff was very friendly and the rooms were clean and nice

Shouldn't be a best western plus seeing that the property seems to be run down.

The staff at this facility are the best! Whatever you need they can make it happen. The staff are the most courteous and customer focused.The breakfast had a varied menu all 4 days we were there and the food was delicious, probably the best we have ever had in all of our travels. It was a pleasure staying there and we will return since many of our relatives live there. Thank you!!!